Sofology - Fit for purpose?

grogsy

I purchased a leather settee and chair from Sofology in August. 6 weeks later we noticed that the leather was discoloured and flaking in the seat area. 

We reported this, they sent a technician out who said it wasn’t a product issue and that it was potentially caused by us sitting in jeans. 

I have spoke to customer services today who have also suggested that jeans could be the cause of the issue. They have ‘kindly’ offered to replace the seat panel as a ‘good will gesture’. 

I am now concerned that this issue will simply reoccur within months unless I ban people from wearing jeans when sitting on the sofa which isn’t realistic. Do I have a case for the product not being fit for purpose? 

Aylesbury_Duck

What does the product guide say about it?  Anything?

Is the cause the denim itself, the dye in it, or is it perhaps the metal studs often found on rear pockets?  If it's the studs then you don't have an argument that it's not fit for purpose because any sofa of any material is prone to tearing/scratching from studs.  If it's the denim or the dye in the jeans then it might be an inherent fault in the sofa - perhaps the leather wasn't treated properly in the production process, for example.

At the moment, you don't have a case for anything.  Let the technician come and take a look and see what s/he says.

grogsy

The technician has been and simply reported that there was no product defect, the cause was from customer use and potentially from us sitting on it whist wearing jeans 

Aylesbury_Duck

Ooops, sorry, I misread it and thought they hadn't been yet.  My mistake.

Aylesbury_Duck

You are at liberty to arrange your own inspection and if that finds that there is an inherent fault, Sofology would need to provide a remedy.

deanos

Was there a instruction leaflet supplied with the sofa ?

Does it say you cant sit on it wearing particular garments