Eharmony

1 Post
Hi, I have recently signed up to eharmony dating site but cancelled my subscription within the 14 day cooling off period. In fact I cancelled the same day. The fee for initially signing up was approx £14 so i expected to lose this fee, however they have withdrawn £50 from my account quoting a value compensation fee for the eharmony personality test which is basically a tick list. I have complained to eharmony that this is an excessive fee for being a member of the site for less that 24 hours and they replied saying that they class it as a reasonable amount for the service as stated in the T&C's. I have checked the page they indicated and it doesn't state an amount just a 'reasonable amount for the service'. I can no longer use the site as my membership is cancelled as I requested so the 24 hours on eharmony has cost me £64!!!
I read the T&C's before signing but as it was indicated there is a cooling off period i didn't expect to have this amount charged to me. Any advice? Do I have a case to complain further or should I reluctantly write it off!!! Thanks
I read the T&C's before signing but as it was indicated there is a cooling off period i didn't expect to have this amount charged to me. Any advice? Do I have a case to complain further or should I reluctantly write it off!!! Thanks
0
Latest MSE News and Guides
Replies
In your case, you can dispute the value of the service you used in that day because it would have to be reasonable. Only you can decide how far you want to take it for £50.
However.. I still think the OP may have an argument perhaps someone more knowedagle could comment on the following.
So someone who cancelled would have to pay for x days which is easy to work out when you have a monthly/yearly subscription fee.
This assumes eharmony are covered by UK or EU regs (haven’t checked so don’t know).
It seems they claim OP (and Beckyuk) has used a second service and is now charging them for it because they cancelled, that doesn’t really sound right to me (as it appears to be a penalty for cancelling assuming the fee wouldn’t be charged if you didn’t cancel) but not sure if it would be legal.
Under UK regs where no price is given for a service the price must be reasonable and what is reasonable is a matter of fact (whatever that happens to mean).
The premium service is the paid for subscription the OP signed up for. They offer two tiers.. free.. which is essentially useless and the "premium" subscription. I still wonder if not having any pricing available on their website is lawful.