Faulty sofa

Kelly_79

I received a corner sofa in June of this year and within 2 months the corner seat had started dipping. The dip is getting worse and is now uncomfortable to sit on! I contacted furniture instore who asked me to send photographic evidence which I did and have waited months for a reply. Finally got a reply saying that the issue was due to wear and tear and is not covered by the manufacturing defect warranty. An email back to the company informing them that after only 2 months this should not have happened, they then responded with an offer of a partial refund of £75. What are my rights with regards to this issue?
thanks

JJ_Egan

What was the cost of the Sofa ?? relative to refund  .

Or are you expecting/ wanting a direct replacement .

Aylesbury_Duck

How can they possibly determine it's not a manufacturing problem from a photo?

What's the exact wording of their £75 offer?  Is it purely a goodwill payment or have they inadvertently acknowledged it might be faulty?

From a purely practical point of view, can you check the join between what was presumably two units?  It might be something as simple as a loose or missing bolt that's caused a lack of support.

Kelly_79

This was their response with regards to the £75 refund. The sofa cost was only £650. 

It’s the actual seat pad that’s sunken leaving a permanent dip in the sofa resulting in the fabric being loose

JJ_Egan

OP is the £75 enough to cover your problem ??

Or do you want to go down the Consumer Rights route via an inspection of the Sofa .

Kelly_79

I’ve never experienced a problem like this before so any information on what is best to do in this situation would be gratefully recieved. 

Thanks

JJ_Egan

So you are rejecting the £75 then you complain to the vendor under your Consumer Rights as not fit for purpose .

Aylesbury_Duck

That looks to me like an acknowledgement of fault.  Your action now? Accept the £75 or send them a letter before action asking for a resolution you do want (i.e. ask them to repair, replace or refund.)

If they still dispute, you could get your credit card company involved (if you used it), the finance company (ditto) or get an inspection as advised above.

Kelly_79

Thank you both so much, hopefully now with your advise I feel like I’m in a much stronger position to come to some sort of resolution with the company