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Mattress Fault
Paid just over £1000 back in March 2018 for an 4000 posture spring mattress, but just recently 3 of the tufts have snapped and the material around the tuft holes is now fraying. Should the tufts snapp on an expensive mattress within 3 years, is this product fit for purpose, as Martin Lewis would say?
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Small Claims against me for non payment for shoddy work
Hello all, Long story short - insured contractor comes in to do work 18th August. Poor workmanship and cosmetic damage throughout our home. Insurance claim put to them 20th August. Invoice received from contractor 9th September, we told them no payment is forthcoming until the damage is rectified. We've emailed them…
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Price difference refund / full refund
Currently pregnant with our first child. Went to a lady’s own shop to purchase some items. We bought a car seat, 2 isofix bases and a baby bouncer. £619 total, and I paid in full on my debit card. The store only had the bases in stock, so we took these and was told the seat and bouncer would be in store for us to collect…
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Fed up with Amazon deliveries
I am so fed up with Amazon deliveries. Deliveries are constantly being left on my doorstep and then the delivery info says parcel handed to resident. A delivery came today and I saw on my ring doorbell the driver throwing the parcel on the doorstep, not even ringing the bell and walking away, I was at work, lucky the…
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Refunds for non-delivery of goods
Can anyone tell me how to get a refund for courier parcels not delivered. The company insist it's been delivered but can provide no proof at all. PayPal have also insisted that we have rec'd it. No-one believes us when we say it haven't. Any advice would be helpful!
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Returned Item switched in the post
Hi We purchased a laptop from John Lewis online but when we received it realised it wasn't suitable for our needs. So within the returns period we printed off their returns label and took it to the Hermes collection point, following the returns process stated online. A short while after we received a random pair of boots…
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TV faulty after less than 4 years
I bought a TV from Tesco just under 4 years ago. unfortunately the screen has developed coloured areas. Am I within my rights do demand a replacement or a refund. it was not a cheap television and a brand that I would have expected better from.
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Company charging for shipping - Consumer Rights Act
I bought an electric scooter online, as i went out with it i noticed it was the wrong version. so i cut my journey short. I them they shipped me a wrong scooter, which they apologised for and said they will refund or ship out the correct scooter when it comes back in stock. i asked for a refund. they organised shipping and…
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can't withdraw my money from an on line account.
I opened an on line f/ex trading account, using a credit card to pay in funds. Before actually using the service I decided that it wasn't for me, and tried to close my account and withdraw my funds. The option was to have the funds returned to my credit card which I thought was the right way to go. When I tried (several…
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Scammed and send abusive messages by seller trying to extort more money on Shpock
Hi, would be really grateful for your help. Yesterday my girlfriend bought an iPhone on Shpock and it is locked - so completely unusable, despite being described as unlocked. She used their buyer protection, but it was dropped off in person, so we had to release the funds to get the phone. Buyer protection only works when…
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Self employed photography not refunding or respondingh
Hi all Wasn’t sure where to put this. Pre covid I had a booking with a photographer for some LinkedIn headshots (new grad here) obviously due to covid it’s not happening anytime soon. We’ve not had much communication so I reached out weekend before last to say hi checking in, hope all’s ok- obviously travel isn’t going to…
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Puppy refund back. Any rights?
We have been looking for a puppy for some time. Unable to foster/adopt due to covid, so decided to buy from a local woman. We paid a £150 deposit and she sent a whatsapp to say was non refundable. We took this to be protection for her to stop us pulling out. No contract and no explanation or discussion around this.…
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Carpet Damage
we had a new carpet fitted in our bedroom 2 weeks ago and at the time it was noticed that the carpet had a flaw running through the middle, we reported it immediately to the store who said it will probably go within a couple of weeks but if not to call back, upshot is now the manufacturers have said that it is a fault with…
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Help Needed - Currys PC World will not honour my pre-order for the PS5.
Hi all. I'm really hoping you guys can help me with this one. I made a pre-order for the ps5 twice as soon as the window to do this went live. At the time of the pre-order only £5.00 was needed for each unit ordered, and I received email confirmations of this, making clear that approximately 28-days before the release I…
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Faulty mobile from John Lewis
Hi, I bought a Motorola g8 from the John Lewis website on 3rd July. It has developed a fault where it has 3 vertical lines down the screen, and sometimes randomly types letters etc when in an app. I have phoned them and they said to speak to support. This I did. They suggested I get everything off it and reset it. If it's…
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John Lewis refusing to accept return
Purchased a new TV via John Lewis online site less than a week ago. Paid additional charges for delivery & installation. Stood outside the room whilst this was done. Once I started to familiarise myself with the TV I was appalled at both picture & sound quality on the freeview channels so I logged in to netflix & amazon…
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DFS
Hi In April 2019 I purchased two sofas and a foot stool from DFS. All was fine with it, had no problems at all, however in March of this year my water bottle leaked on the footstool, I dabbed it with tissue paper and followed the cleaning instructions which were set out in the after care package I received, I noticed…
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B and Q delivery complaint
Hi please could someone advise. I have contacted B and Q today for the hundredth time to lodge a complaint and have been told that there is so formal channel to do this. I purchased a fridge freezer in June along with a new kitchen from them and they failed to make delivery in August and again two weeks ago. I have…
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PayPal account frozen
Hello I have a PayPal account -mainly used by my daughter to sell some clothes , during lockdown has sold more maybe £400 total max in last 6 months - my account was frozen on 14th October with about £250 credit in account which I had stored up for Christmas . I have messaged/ emailed/ sent dm on Twitter with no luck -…
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Hermes Delivery: Wrong Address, Unsecure Location and Presumably Stolen
Hi, I'm sure some of you will have heard this story before... I ordered an item from eBay. The seller sent the item (worth £45) via PackLink (who are eBay's sending service), PackLink uses Hermes to make the delivery. Hermes makes the delivery and I get the "delivered" photo but I don't recognise the location. It's not…