Price difference refund / full refund

sinc_al

Currently pregnant with our first child. Went to a lady’s own shop to purchase some items. We bought a car seat, 2 isofix bases and a baby bouncer. £619 total, and I paid in full on my debit card. The store only had the bases in stock, so we took these and was told the seat and bouncer would be in store for us to collect soon. 7 days after this purchase all items went into a promotion and if we were to purchase again would now total £508. I looked up the refund policy on her website (pic). Emailed the lady and requested the price difference. She refused. I requested a full refund to purchase elsewhere. She refused. Sent her the statement from her website (‘any items purchased can be refunded with 14 days...’) and she said that’s for online purchases only. At this point I’ve still paid for items I don’t physically have. And it doesn’t say online purchases only on the website. She has since emailed to say she has a sign on her till. Where do I stand with this? I still have half an order missing and £100 is a lot of money!

sinc_al

Refund policy Pic 

anmarj

But you didn’t order online, you went in to the shop. Refund for change of mind on in store purchases is different to online. What did she say when you asked about the instore policy? There is no right for price difference. You rely on her goodwill.

Diamandis

You don't have a right to a refund here unless there's something in the shop or on your receipt that says that you do. 

Aylesbury_Duck

That looks pretty clear to me that it relates to distance sales (online/telephone).  Firstly, it's on the website and secondly it refers to obtaining a returns number and being responsible for the cost of return.  You have no rights to an in-store refund or change of mind if their policy doesn't offer it.  Consumer rights don't provide for one, either.  Someone with more detailed knowledge may have a view on the items you've yet to receive but I suspect that having entered into the contract knowing they would arrive in-store later, the retailer is on solid ground.

It's a shame, because goodwill now might get them more business from you in future, something you might politely point out.  Then again, small family-run businesses are struggling hugely at the moment, so I can see why they might be reluctant to refund the difference.  The same old question arises: would you be rushing to pay them more if the price had gone up this week, instead of down?