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Sofology and finance
Hi, can anyone advise (a) how to get a response from Sofology that isn’t just a customer service person on Messenger and (b) what our rights are as we are paying for Sofas on finance which started on our original delivery date in August BUT Sofology “lost” half our order ( & apparently only noticed when the delivery team…
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Ebay Seller not as advertised.
I purchased a Samsung phone for £62 on EBay at the end of June. It was sold as a new phone with a 1 year guarantee. It was bought as a gift for a family member in the Philippines. It was sent surface mail due to high postal costs and arrived in October. When the recipient switched it on, after a few minutes it turned off…
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Postage and packing not covered under warranty
Hi all The bulb in my oven has gone. I've ordered a new one as the oven is still under warranty but I've been advised the cost for postage is 7 pounds. Is postage covered under the warranty or would it be a separate cost?
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Item Not Delivered - What Are My Rights?
Firstly, as im sure this is a commonly asked question, i have suffered a serious brain injury and due to Covid 19 my care has vanished along with those who help me with such things. I find navigating this forum quite difficult and im not even sure what section i am posting this in. Please bear this in mind before jumping…
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Rules on a refund for a laptop from Argos - opened but not used?
Hi, Just bought a laptop from Argos, but don't like the look of it. I have almost all the packaging (just the thing film missing) - do you know if they'll issue a refund if I haven't used it? How many days do I have?
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Returning an online purchase of a Smart TV - John Lewis will not accept the return????
Hi all, and thanks for any advice in advance. I recently purchased an LG smart TV from John Lewis for my parents. Since I don't buy TV's everyday, I wasn'tsavvy enough to pick up on the fact that LG TV's no longer support Freeview Play, and as such my parents cant get access to catch up players such as All4 My5 ITV hub…
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HUGHES DIRECT EBAY - REFUSING TO TAKE BACK FAULTY TELEVISION NO PACKAGING
We Purchased a 75 Inch television for £1000 from Hughes Direct, via their ebay store, the Television was delivered and the packaging removed by the Courier after delivery, we paid a engineer £150 to install the TV on the wall before lockdown, it has developed a fault and we are advised by them that we need to return the TV…
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Sportdirect current returns/refunds
I bought some walking boots on 20/10/20 which have subsequently broken (lace looped cracked and called off) I have the box and receipt however all stores are closed and the website says return to store? I’ve email but no response. Anyone got any advice or know how to contact them, I can’t find a livechat?
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£2200 Non-refundable-deposit - What are my rights?
Hi, I am looking for some advice regarding getting a deposit back. A bit of background - I left a deposit of £1700 over the phone after being promised at the minimum, the following: * Full assistance with planning permission * Including extras that other competitors don’t offer; cement fillet, foam filler at the eaves etc…
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Facebook messenger scam/ Monzo bank
Hello everyone, I’m wondering if anyone has some advice or help with what has happened to me over the last week. Last Tuesday I received a message from my niece on Facebook
messenger, saying that she had a direct debit that was due the next day that
she had forgotten about, and could I please send her some cash to cover…
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Washing machine problems
I got this machine in April. From the beginning I realised there was a fault with the drawer. It can’t be removed for cleaning (like the manual says) and the plastic on one side looks unfinished. Another issue is that steam pours out of the drawer on any hot washes. Lots of steam! I have to keep all the windows open to…
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Section 75 claim agreed, but asking me to sell goods to offset refund
I ordered a headlamp for my car. Paid on credit card. The supplier sent the wrong one. Couldn't get a refund. Have the wrong headlamp at home. Lloyds banking group have agreed that I have a valid claim under Section 75, but they have asked me to sell the headlamp, send them proof of the sale amount and they will refund me…
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Claiming under section 75 for a service
We recently had our floors sanded. I paid on completion of the job using my credit card. I was unable to properly check the work before paying as the varnish was still wet and they told us not to walk on it for 2 hours. It turns out that they didn’t sand the floor properly. It’s really rough and there are ridges across the…
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Given false information before buying product!!
I was sold a side board I was getting for my parent's from face book group "crushed velvet furniture" who are trading under "furniture imports uk". I have screenshots of me asking them to confirm it was the size I wanting before paying a deposit on their website. It arrived and is not the size what I ordered, I have…
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Stubhub not issuing refund.
Hello all, I am looking for some advice on what to do next about getting my £250 back from stubhub after the event was cancelled in the first lockdown. They have been stalling since march this year and tried to escalate the complaint to the society of ticket agents (STAR) but seems that they have cancelled their…
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Issuing claim against Scottish Travel Agent in UK
Could a Small Claim be issued against a Travel agent (registered office in Scotland branches through out England) in the Courts in England and Wales?
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Boohoo returns. 14 days to return
Hi all, ordered some clothes fell boohoo. Forgot about them to be honest. Builders came to start work on my house and found a boohoo parcel over the gate. I received no card. They wouldn’t let me return as I was now on the 15th day. Argued it as citizens advice said they couldn’t prove that I had received the goods. They…
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Hoping someone can point me toward specific parts of EU regs for returns
Hi, So I just received a product from AliExpress (and yes, I know any 'rights' I therefore have are at their whim) which is not as described. I am preparing for the seller to say "sure I'll refund you, but you must pay postage", which will be the best part of 1/3rd of the £300 purchase cost. In the AE terms they state that…
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Scs settee
Hi guys hope someone can advice. Purchase a new settee ( 2 seater +3seater) Waited for build and took delivery on 22 October. But the 3 seater ( split back) had been made /assembled incorrectly, so I rejected delivery of the 3 seater and it was taken away. For repair ? Of course they promised the world and the settee would…
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14 day refund policy?
I recently returned an item back to Matalan and they told me I was just one day outside of their 14 day refund policy. The items (home decor) were not damaged, we just changed our mind. Is this normal to have such a short refund term? I tried looking on the MSE info and everything seems to say according to "sale of goods…
