Given false information before buying product!!

donna1301

I was sold a side board I was getting for my parent's from face book group "crushed velvet furniture" who are trading under "furniture imports uk". I have screenshots of me asking them to confirm it was the size I wanting before paying a deposit on their website. It arrived and is not the size what I ordered, I have contacted their page website and email address but no joy in getting this returned even though I have a message saying it would be collected on 5/11/20, it wasn't and now they have blocked me from contacting them. 

Aylesbury_Duck

Not another Facebook purchase...

Any company details?  Address?  How did you pay?  Please don't say PayPal friends and family or whatever it's called.

DiddyDavies

Aylesbury_Duck said:

Not another Facebook purchase...

Any company details?  Address? 

Their FB page shows their trading address and full company name and they are registered as a Ltd company at Companies house. (registered since June 2018).

Aylesbury_Duck

DiddyDavies said:

Aylesbury_Duck said:

Not another Facebook purchase...

Any company details?  Address? 

Their FB page shows their trading address and full company name and they are registered as a Ltd company at Companies house. (registered since June 2018).

That's something, at least.

donna1301

DiddyDavies said:

Aylesbury_Duck said:

Not another Facebook purchase...

Any company details?  Address? 

Their FB page shows their trading address and full company name and they are registered as a Ltd company at Companies house. (registered since June 2018).

I checked companies house to check that. I have emailed their page & rang them but they say they don't know crushed velvet furniture even though they admitted they had received my £50 deposit, they had my parents address where delivery was and seemed to know all about the purchase. 

donna1301

Aylesbury_Duck said:

Not another Facebook purchase...

Any company details?  Address?  How did you pay?  Please don't say PayPal friends and family or whatever it's called.

DiddyDavies said:

Aylesbury_Duck said:

Not another Facebook purchase...

Any company details?  Address? 

Their FB page shows their trading address and full company name and they are registered as a Ltd company at Companies house. (registered since June 2018).

I checked companies house to check that. I have emailed their page & rang them but they say they don't know crushed velvet furniture even though they admitted they had received my £50 deposit, they had my parents address where delivery was and seemed to know all about the purchase.