Boohoo returns. 14 days to return

katiefam

Hi all, ordered some clothes fell boohoo. Forgot about them to be honest. Builders came to start work on my house and found a boohoo parcel over the gate. I received no card. They wouldn’t let me return as I was now on the 15th day. Argued it as citizens advice said they couldn’t prove that I had received the goods. They refunded the clothes. But took off the delivery fee (out going) and I had to pay to return them. Is it my fault? Many thanks, katie 

katiefam

*from boohoo, sorry! 

DiddyDavies

How long after you received them did you actually return the clothes? as Boohoo allow 28 days.

katiefam

15 days. But they say it’s because I didn’t cancel within 14 . Thanks 

[Deleted User]

So it was your fault but somehow they are in the wrong?

Were_Doomed

Did you miss the bit where the OP didn't know they'd even been received? IMHO the clock starts ticking when the goods come into the possession of the orderer.

@katiefam they should also have returned the initial (standard) delivery cost, and normally you'd be liable for the returns cost (if it's in their T&Cs), but in the circumstances I'd suggest chalking this one up to experience.

mattyprice4004

If you chose to order them and then decided you didn't want them, why should Boohoo pay any of the postage?
You ordered them and changed your mind, you should pay.

custardy

Totally an aside. Please dont waste citizens advice time on small sums/issues such as this.
They are under extreme pressure/deamand and a lifeline to some in desperate need.

Flight3287462

katiefam said:

 Forgot about them to be honest. 

Easy come easy go.

Were_Doomed

mattyprice4004 said:

If you chose to order them and then decided you didn't want them, why should Boohoo pay any of the postage?

We've been through this before ... the answer is because they are legally obliged to (refund the initial standard delivery charge, provided that the consumer also keeps to their obligations). If you disagree then petition for a change in the law.