Sportdirect current returns/refunds

Dentoned

I bought some walking boots on 20/10/20 which have subsequently broken (lace looped cracked and called off) I have the box and receipt however all stores are closed and the website says return to store? I’ve email but no response. Anyone got any advice or know how to contact them, I can’t find a livechat?

DCFC79

Dentoned said:

I bought some walking boots on 20/10/20 which have subsequently broken (lace looped cracked and called off) I have the box and receipt however all stores are closed and the website says return to store? I’ve email but no response. Anyone got any advice or know how to contact them, I can’t find a livechat?

How did you buy the item ?
Have you tried twitter as a means of contact ? 
I dont think they have a chat option.

Penguin_

Dentoned said:

I bought some walking boots on 20/10/20 which have subsequently broken (lace looped cracked and called off) I have the box and receipt however all stores are closed and the website says return to store? I’ve email but no response. Anyone got any advice or know how to contact them, I can’t find a livechat?

I think their live chat has been disabled during the pandemic. 

Dentoned

I bought them in store before lockdown. I’ll have a look on Twitter but don’t have an account myself.

DCFC79

Dentoned said:

I bought them in store before lockdown. I’ll have a look on Twitter but don’t have an account myself.

So in store purchase.
Theres no answer on Sportsdirect for in store purchases when shops are closed so I see twitter as only option, just create an account to see if you can get a response and close it once its sorted.