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Problem with £200 coat
I bought a new coat online a couple of weeks ago, costing £200. I wore it yesterday for only the second time to go shopping. it has large buttons on the pockets. Sadly as I was bending over the supermarket trolley the coat button must have got stuck in the mesh of the trolley, I then moved and the button flew off making a…
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PayPal dispute
I bought some items form Holland and paid by PayPal. The company sent me a tracking no and said they had dispatched them but the tracking no wasn't recognised and the firm didn't respond so I filed an item not received with PayPal. I then got a response to say the company hadn't despatched the order when they said they had…
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IKEA - online showing stock / none actually in store! No customer service!
I wondered to check if i have any rights with IKEA with mis-information being quoted on their website Desperately after some bedroom furniture & after going to Southampton store last week to find no stock, I checked IKEA website to see they had 3 items of the drawers i needed at Croydon store - there were no online…
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Believe Miss Sold Hot Tub - What Can I do>
Hi, I would appreciate advice please. I have just bought a 18K hot tub. We were told that as it was in stock we could not chose the colour (which was fine). It has now been delivered to us and it does not have some of the features that were advertised on the website e.g. Outside light panels, Specific settings for massage.…
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NHS Car Lease agreement NHS Fleet Solutions
6 weeks ago I applied through NHS Fleet Solutions for a lease car due to a new role within my NHS Organisation. I went for a hybrid countryman. After two weeks i enquired as to how long it would take for delivery I was informed that they would contact me when the car was available. Over the next four weeks i emailed and…
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cuurys reservation
i placed an order with currys they took the order accepted it soon as the page come upo with notification it went page not found so ive had no confirmation tried getting through to currys help line no joy just waste of time and idiots but the money has left the bank what can i do as they are saying i need confirmation but…
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Costco mattress collection scheduled after 1.5 months
Hi, I ordered two single mattresses from costco, both arrived on different dates and one is different to other in terms of pattern. As usual costco has been very good and arranged collection. However the logistics company supplier chose for collection has earliest collection date of 16th December. Which means I have to…
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Faulty bathroom tap
I bought a replacement tap for my bathroom sink on 13th October (from Amazon) after plumber told me there was a fault with my previous one (very low cold water flow). He fitted it a few days later, all has been fine with the functioning of it but after a few days stains from water marks started to show, and despite using…
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Shiply courier threatening to sue me due to negative review
Hi all,I bought an item on eBay last week and hired a courier on Shiply to get it to my place. Long story short, the courier charged me more than quoted and he later called me after the delivery to demand even more money, but I refused this second attempt. I felt he was dishonest, so I left a review that read "stay away…
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Consumer rights for online purchases
Hi All Hoping for some help. I recently purchases an office chair online. The chair is described as an 8 hour chair, however it is really uncomfortable, the seat is not firm enough and i just sink to the hard plastic (I'm only 12st, so this should not be an issue) The firm have stated that there is nothing wrong with the…
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Company refusing to take back faulty goods
I bought some motorized blinds from 247blinds.co.uk . The motor has never worked, despite them sending me further instructions. I said I want to return them under faulty goods for distance selling. They said they'd arrange collection for a certain day. On that day, nobody arrived to collect the blinds. Since then they've…
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Pylon in the garden
Hi, Any help would be really appreciated. Based in Wales, bought the property in November 2018. Pylon located in the back garden, preventing me from developing the garden. I contacted the electric company for our area that would own it - Western Power - and after a little investigation they confirmed the Pylon belongs to…
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Letter of Action
I was going to send out a "letter of action" this week to a gardener for work not finished. With the current lockdown, do I or should I leave this until the lockdown has ended? I know construction work is still allowed but not sure how I stand with expecting him to work in the lockdown
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failed dishwasher repair
Hi all - I recently got a company to come and fix my dishwasher. It had stopped working and was displaying a fault code ( 4 beeps). It was out of warranty. The company charged a flat call out fee, £78, and said that if they couldn't fix it, they would order the parts, which I would pay for, and then come back and fix it.…
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Swimming Lessons cancelled 7 out of 8 times
Hi i have paid for a block of 5 lessons with a local independent swimming company. The company cancelled the first two lessons, then increased the price of lessons allegedly due to insurance premiums and said we would only be receiving 4 instead of 5. After complaining about constant cancellations and requesting a refund,…
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Online store offered a partial refund but has not followed through - can I do anything?
Hi All, I ordered a coffee table from Anthropologies back in Feb/March as it was on sale and they had an additional 20% off sale items. They had a mix up with inventory and emailed me to say the table was out of stock and that as a gesture of good will they can offer 20% off another order I place. As I had just placed an…
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Food Hygiene Certificate
Hi guys, just wondering if anyone can help me. Do I need a food hygiene certificate if I am selling chocolate bouquets, all chocolates used are pre wrapped as you would buy in a shop. Just wouldn’t have thought I would need one due to I am not actually handling the chocolate itself. Any help would be greatly appreciated,…
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Advice needed for a fitted kitchen with many defects and issues
Hello everyone, I am really sorry for the long post below but I wanted to be clear and factual. We approached an independent company (https://www.jctinteriors.co.uk/) for a new kitchen fitted and wanted a company that do the full work from design to supply and fit. They designed us a kitchen, supplied the units and they…
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Undercharged and now the shop is requesting i pay
A couple of months ago i brought 3 new beds from a chain store. I called and reserved the bed that my husband and i had chosen and paid a deposit for it. We wanted to look at single beds for our children and were advised to go to one of their other stores as they have more single beds. We did this, paid the deposit for the…
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Hillary’s Blinds - guarantee withdrawal
Hi, we purchased remote controlled blinds from Hillarys in June which were fitted in August. Since then they have been back multiple times due to operating/fitting problems and one of three blinds was replaced completely. They had said that we would be due compensation. We rejected their first offer as it was less than…
