Problem with £200 coat

Pennylane

I bought a new coat online a couple of weeks ago, costing £200. I wore it yesterday for only the second time to go shopping. it has large buttons on the pockets. Sadly as I was bending over the supermarket trolley the coat button must have got stuck in the mesh of the trolley, I then moved and the button flew off making a huge tear right across the patch pocket.  I can’t see how I can repair it.

I know some will say it’s my fault but it’s a casual coat and one you might expect to wear when shopping.  Anyway, I contacted the firm and they say it’s not a manufacturing fault.  However, I have looked at a couple of other similarly priced coats I own and they both  have their buttons sewn on with an elastic thread or they have a shank at the back of the button so it  has some “give”.  All the buttons on my new coat are sewn on so tightly and with no shank that it was inevitable that, if caught,  it would rip the fabric right open.  I am also surprised that the pocket is just a single layer of cotton fabric, not reinforced or doubled.  I have been a customer of theirs for many years so am disappointed at their response to be honest.  

Shall I try again?

TadleyBaggie

Doesn't sound like the coat was defective in any way.

jon81uk

Unfortunately that sounds like accidental damage, not faulty manufacturing.

No idea if it would cover clothing but if you have accidental damage cover on your home insurance it might be worth checking the terms, but I doubt it is covered that way.

JJ_Egan

Something that happens frequently on my Barbour jackets ,Even catching on door handles .

But OP i would write a letter of complaint anyway pointing out that you think its cheaply made .

No rights as you damaged it but they may offer a goodwill or repair .

Flight3287462

This is like blaming a manufacturer when you rip your trousers going over a barbed wire fence!

Fortunately I have solved this problem by removing all the barbed top wire from the fences.

ssparks2003

The only way that the shop or manufacturer could be liable is if the description states "buttons capable of lifting a shopping trolley full of food" otherwise you just need to be careful 

Pennylane

Hunyani_Flight_825 said:

This is like blaming a manufacturer when you rip your trousers going over a barbed wire fence!

Fortunately I have solved this problem by removing all the barbed top wire from the fences.

Not like climbing over a barbed wire fence at all. Everybody goes shopping, it’s part of everyday life.  Who climbs over a barbed wire fence except maybe an escaping burglar?

Spank

Pennylane said:

Hunyani_Flight_825 said:

This is like blaming a manufacturer when you rip your trousers going over a barbed wire fence!

Fortunately I have solved this problem by removing all the barbed top wire from the fences.

Not like climbing over a barbed wire fence at all. Everybody goes shopping, it’s part of everyday life.  Who climbs over a barbed wire fence except maybe an escaping burglar?

So your saying getting your buttons getting caught in the trolly is a regular occurrence for you?

DiddyDavies

Pennylane said:

Not like climbing over a barbed wire fence at all. Everybody goes shopping, it’s part of everyday life.  Who climbs over a barbed wire fence except maybe an escaping burglar?

Providing that the burglar purchased rather than stole their coat, they have exactly the same consumer rights as a law abiding person (providing that they didn't buy the coat specifically to use during their "work" activities).

Yes, just about everybody goes shopping but how often do you hear about people getting buttons caught in a trolley and ripping their coat as a consequence of this?

68ComebackSpecial

Pennylane said:

Hunyani_Flight_825 said:

This is like blaming a manufacturer when you rip your trousers going over a barbed wire fence!

Fortunately I have solved this problem by removing all the barbed top wire from the fences.

Not like climbing over a barbed wire fence at all. Everybody goes shopping, it’s part of everyday life.  Who climbs over a barbed wire fence except maybe an escaping burglar?

My husband. Site visit whilst wearing a suit - tore a hole in the back of the jacket whilst clambering through. Totally his fault - just like your torn pocket.

Diamandis

You can't really complain about buttons being too secure.