Problem with £200 coat

sheramber

 They have given you a promise of a voucher to get you to go away. You haven't got it yet.
 

Pennylane

sheramber said:

 They have given you a promise of a voucher to get you to go away. You haven't got it yet.
 

You may be right but I like to think the best of people and the tone of the email  was pleasant enough.  Will keep you posted! 👍

MalMonroe

DiddyDavies said:

MalMonroe said:

Pollycat said:

CardinalWolsey said:

I would suggest that the buyer's coat wasn't of poor quality, but perhaps overpriced, and therefore not meeting their expectation. Although I'm sure we would be hearing complaints about how easily buttons fall off £200 coats if they weren't sewn on so tightly.

From what I've read from the OP, I would suggest that the coat was of poor quality. Certainly in comparison to other similarly priced coats owned by the OP.

But it's fine not to agree with my opinion.

Maybe if she bought a coat from Primark, she would - like Lada owners - have more tolerance to its faults.

WOW. I hope the OP has decided to ignore these pages of 'advice'. Some of which is totally unnecessary but very insulting.

What do you find insulting about what has been posted?
Surely if a coat tears so easily, it must be poor quality. My general day to day coat (a Timberland one) is about 10 years old and gets used when I'm gardening and walking my dogs (often through wooded areas) and it's not showing any damage at all let alone a "huge tear" caused by simply snagging a button.

If you read through, some of the comments have been a tad insulting to the OP.

But I do agree with you, strangely enough. I have a coat that I bought from *George at Asda two years ago (tomorrow) for £20. It's still going great and it's washable and comes up lovely (to quote somebody or other).

I've caught it a few times on supermarket trolleys - it's those toggle buttons. But it's never torn when I've unknowingly pulled away - in fact, it's annoyingly indestructible when all I want to do is buy a new one. But how can I possibly, when this one still looks brand new?! 

That's *George at Asda peeps, brilliant quality and it looks good, I've had so many compliments. (I have not been paid for this post.)

Manxman_in_exile

Out of interest, what is the coat?  If you've got a respose from them that you are happy with (and possibly above and beyond what they needed to do) you may as well give them a free plug

beyer78

Pennylane said:

I bought a new coat online a couple of weeks ago, costing £200. I wore it yesterday for only the second time to go shopping. it has large buttons on the pockets. Sadly as I was bending over the supermarket trolley the coat button must have got stuck in the mesh of the trolley, I then moved and the button flew off making a huge tear right across the patch pocket.  I can’t see how I can repair it.

I know some will say it’s my fault but it’s a casual coat and one you might expect to wear when shopping.  Anyway, I contacted the firm and they say it’s not a manufacturing fault.  However, I have looked at a couple of other similarly priced coats I own and they both  have their buttons sewn on with an elastic thread or they have a shank at the back of the button so it  has some “give”.  All the buttons on my new coat are sewn on so tightly and with no shank that it was inevitable that, if caught,  it would rip the fabric right open.  I am also surprised that the pocket is just a single layer of cotton fabric, not reinforced or doubled.  I have been a customer of theirs for many years so am disappointed at their response to be honest.  

Shall I try again?

£200 for a casual coat?. They saw you coming.

beyer78

Fosterdog said:

I can honestly say I've never caught a button on a trolley when shopping, this really isn't something that's an everyday occurrence and it's not the fault of the coat manufacturer. Next time be more careful. 

It's happened to me quite a few times.
My button never came off neither did the coat tear.
Mind you I make do with TU at Sainsbury's or George Asda for casual coats.
£200 for a casual coat some people have money to pour down the drain.

John_

Pollycat said:

Fosterdog said:

I can honestly say I've never caught a button on a trolley when shopping, this really isn't something that's an everyday occurrence and it's not the fault of the coat manufacturer. Next time be more careful. 

I have caught a coat button on a wire shopping basket (I don't use shopping trollies).

Luckily, it didn't tear the coat.

And it wasn't an expensive coat anyway.

I wouldn't dream of shopping in an expensive coat - and certainly not a new one.

Not at all surprised at the (unnamed) firm's response.

It sounds like it may be one of those firms that put design/fashion over quality.

I’m surprised at people saying that they wouldn’t wear their good clothes to go shopping. I’ll often shop on the way home from work, which means I’ll be in a good suit, and if it’s the winter, in a good wool overcoat.

Do other people go home to change first?

Pollycat

John_ said:

I’m surprised at people saying that they wouldn’t wear their good clothes to go shopping. I’ll often shop on the way home from work, which means I’ll be in a good suit, and if it’s the winter, in a good wool overcoat.

Do other people go home to change first?

I don't wear a suit to work.

I'm retired so I don't go home to change before I go shopping. 😂

I put on (what I deem as) suitable clothes to pop up to my local Tesco & Aldi.

That will be trainers or boots, leggings and a T-shirt/jumper and a not-new coat - obviously depending on the weather. I deem that a step up from those people who go shopping in their PJs. 😂

But I do usually socialise a lot (in different times, of course) so I have ample opportunity to wear my better clothes, rather than leave them hanging in a wardrobe.

But maybe the OP did go shopping straight from work wearing the expensive (to me) casual coat that cost £200.

And of course, in these times, there are a lot of people who currently work from home and so presumably wouldn't be wearing a suit at home before deciding to go shopping.

My comments (that you quoted) were based my experience and what I personally wouldn't wear.

It's really up to the OP to wear what she deems suitable.

Manxman_in_exile said:

Out of interest, what is the coat?  If you've got a respose from them that you are happy with (and possibly above and beyond what they needed to do) you may as well give them a free plug

I'm another that would be interested to know the brand.

sheramber said:

 They have given you a promise of a voucher to get you to go away. You haven't got it yet.
 

Like the OP, I'd like to think that the company would honour their promise of a voucher, especially to a customer of long standing.

It's a goodwill gesture, I doubt they'd offer vouchers then renege.

The OP has been fair to the company in her posts here, unlike some complaining of problems with retailers.

DCFC79

Not a manufacturing fault, you just caught the button.

[Deleted User]

Pennylane said:

unforeseen said:

The power of the MSE forums strike again. 
Within a day of the poster not getting the answers they wanted, the company change their mind and offer a goodwill gesture. 

It seems to happen quite often. 

It was better than that, it was within just hours!  I didn’t expect a reply so soon so didn’t check my emails until this morning but they were only hours apart.  As I said earlier, I am glad they took on board my comments and even if it’s only a token voucher I am happy with that. 

 Thank you pattycake for your suggestion about invisible mending. 

It's an (almost) Christmas miracle! What are the odds of yet another OP getting the result they wanted within hours of coming on here after being told the reality of the situation by other posters.