Costco mattress collection scheduled after 1.5 months

happypie

Hi,
I ordered two single mattresses from costco, both arrived on different dates and one is different to other in terms of pattern.
As usual costco has been very good and arranged collection.
However the logistics company supplier chose for collection has earliest collection date of 16th December.
Which means I have to keep unrolled mattress in my house for about 1.5 months and make sure it remains as new.

Is this reasonable? Can I ask them that they have to pick it up in a few days or I will not be responsible for its condition?

Cheers.

Aylesbury_Duck

Of course you can ask, but in the current climate, I don't think they're being unreasonable.  Why do you think you might not be responsible for its condition in the meantime?  You absolutely are.  What are you planning to do, eat off it?

Surely it can sit behind the sofa for a few weeks, or behind a wardrobe, or somewhere similar out of the way?

Diamandis

Don't you put sheets on your mattresses anyway? Given we're in lockdown I can understand delays in collecting the item but perhaps you could ask Costco if there's another courier they can arrange? 

ThumbRemote

Aylesbury_Duck said:

or behind a wardrobe

Only if the OP lives in Narnia!
Actually I think over a month is completely unreasonable. They may not have an unused spare room to keep it in, or may have children who tend to get things messy. Unfortunately there's very little that the OP can do about it. 

happypie

Diamandis said:

Don't you put sheets on your mattresses anyway? Given we're in lockdown I can understand delays in collecting the item but perhaps you could ask Costco if there's another courier they can arrange? 

I plan to order new one and use that. I don't want to use this one as i want to return it. this one i will have to store it. To be honest I don't buy corona virus/lockdown point, when they can deliver new order in a few days, they should be able to collect in similar timeframe. Amazon hasn't stopped next day delivery because of corona.

happypie

Aylesbury_Duck said:

Of course you can ask, but in the current climate, I don't think they're being unreasonable.  Why do you think you might not be responsible for its condition in the meantime?  You absolutely are.  What are you planning to do, eat off it?

Surely it can sit behind the sofa for a few weeks, or behind a wardrobe, or somewhere similar out of the way?

that's the reason i want them to collect it as soon as possible as i feel responsible for its condition and secondly i am short of space as well in the house, and plus my 4 years old draw on everything except paper. up to 2 weeks is reasonable, 5-6 weeks is surprisingly long duration for collection.

Aylesbury_Duck

Well, you can keep asking but you have no leverage to get them to collect it sooner I'm afraid.  

sheramber

happypie said:

Diamandis said:

Don't you put sheets on your mattresses anyway? Given we're in lockdown I can understand delays in collecting the item but perhaps you could ask Costco if there's another courier they can arrange? 

I plan to order new one and use that. I don't want to use this one as i want to return it. this one i will have to store it. To be honest I don't buy corona virus/lockdown point, when they can deliver new order in a few days, they should be able to collect in similar timeframe. Amazon hasn't stopped next day delivery because of corona.

presumably it is 2 man collection which will involve social distancing.
They may have  limited  people  available due to staff absent  or quarantining
Their crews may not  be able to go into homes during lockdown. The last time many firms were delivering to the doorstep only and collection after lockdown.
Amazon  deliveries are completely different. They are put on the doorstep for you to lift. They do not hand it to you nor enter the house.  

Jumblebumble

sheramber said:

happypie said:

Diamandis said:

Don't you put sheets on your mattresses anyway? Given we're in lockdown I can understand delays in collecting the item but perhaps you could ask Costco if there's another courier they can arrange? 

I plan to order new one and use that. I don't want to use this one as i want to return it. this one i will have to store it. To be honest I don't buy corona virus/lockdown point, when they can deliver new order in a few days, they should be able to collect in similar timeframe. Amazon hasn't stopped next day delivery because of corona.

presumably it is 2 man collection which will involve social distancing.
They may have  limited  people  available due to staff absent  or quarantining
Their crews may not  be able to go into homes during lockdown. The last time many firms were delivering to the doorstep only and collection after lockdown.
Amazon  deliveries are completely different. They are put on the doorstep for you to lift. They do not hand it to you nor enter the house.  

I will take the charitable view that Costco are not making the delay so long that they are hoping  the OP will decide to keep the mattress
I am sure the OP has no objection to them  employing  agency staff or subcontracting  the job

LadyDee

Couldn't you put the mattress in a room that your 4 year-old can't access?  I'd be spending the 1.5 months waiting for Costco to collect it teaching my 4 year-old what they can and can't draw on.

[Deleted User]

happypie said:

one is different to other in terms of pattern.

Is that the only reason you are returning it? Surely nobody will ever see that pattern once the mattress is dressed with bedding?