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Breach of Contract
When does a breach of contract take place? When I first noticed the fault or when the builders after the leak discovered was due to faulty workmanship (pipe connection leak) and said they’re not accepting responsibility and walked after fixing the leak? Thank you.
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Expensive TV developed fault twice out of warranty, what are my rights?
I purchased a TV the end of 2017 from currys and paid in excess of £3,000 for this. Last year, it developed a fault with blue lines running through the screen which they fixed for us. The fault has come back again and I am wondering what my rights are? Thanks
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3 month old PC sent back for repair now lost
About 3 months ago I bought a bespoke PC from Cyberpower UK. It was fine on delivery. Then I noticed when I plugged something into one of the USB ports the whole thing shutdown like it was an electrical short. I reported this to them 2 weeks ago after it happened again, they said the motherboard would need replacing. The…
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AO.com washing machine faulty 4 days outside of one year warranty - HELP!
Hi, I purchased a washer dryer from AO.com, it came with a one year guarantee. When we first got it, we reported how noisy it was. AO sent out a Zanussi engineer who said there was no fault and they would not refund or exchange it. We accepted this and learned to live with the noise. Now yesterday, the tumble dryer part of…
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Philips Air Flosser - Faulty
Good morning all, first a time poster but a big advocate on Consumer Rights. So here's an unusual one for me and I don't know where to go with it. Purchased a Philips air flosser back in Sept/2017. It lasted 9 months until it became faulty, appeared to be a pump problem. Apparently, they come with a 2-year warranty. A…
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Is my money lost forever?
I bought a skin product from a company I found on facebook (!) that had loads of good comments about how great it was! I've since learned the company deletes all negative comments and only leaves the good ones. It was £53.25, £39 product cost, £6.45 shipping and £7.80 taxes. The product arrived a month later (their website…
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New Xbox now out of stock
My nephew pre-ordered and paid for the new Xbox series X and at the time of ordering was given confirmation that the order was complete and would be delivered on the release date, He has now been informed (several weeks after the order was accepted and paid for) by the retailer that it will not have enough stock on the…
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oculus quest return
Good evening I’m after advise for friend Shes bought that stupid thing from argos 2 days ago . silly girl didn’t even knew what exactly she’s buying for ,”well deserved “ some joy , and pay monthly . once she checked the thing, was absolutely disappointed and want to return this item or at least to change to something…
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Returns to Argos - Online consumer rights
I purchased a standard light online from Argos for my mother in law. We bought & paid for it online then collected from Argos (in Sainsburys store). Bought it home, set it up, she doesn't like it - says its too bright. We couldn't have known that buying it online. We tried to return to Argos - packaged it back up…
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Driving licence scam
My wife has paid for services to a website "uklicence.com" and have identified this as a scam. They took a payment of £39.95 via my credit card. She also gave them sensitive information such as passport number and driving licence information. I would like to know: 1. What are my rights with the credit card company? They…
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Given wrong type of IPad
Hi! I bought an iPad Air a few months ago as a gift. It arrived and all was fine. However, it has now come to my attention that they sent me the wrong type of iPad. They sent me the generic iPad rather than the iPad Air. I have since spoken to Curry/PC World who have said they cannot do anything! Obviously this is very…
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Faulty product, what are my rights?
I ordered a mattress back in August from Bensons for beds, this was delivered last week and there is a huge dip in the mattress which they have agreed is faulty however our options basically mean we will be without a mattress for a fair while as we no longer have the old one. I am 9 months pregnant, sleeping on the sofa…
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Deflating Lay Z Spa
Hi all this is my first time on here and I need some advise on consumer rights. I have a Lay Z Spa that is leaking air from the liner. I complained to Lay Z Spa within the warranty period and told them my Spa is deflating at a slow rate, about every 2 to 3 weeks I have to re-inflate. Lay Z Spa asked for evidence of where…
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Refund on goods described incorrectly
I bought some mirrors from a website online. They cost me about £35 but when they arrived they were not at all how the photos on the website made them appear. The quality and materials was cheap and I don't believe the mirrors I was sent are the ones in the picture. They came from the US and the company have offered a full…
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Harveys sofa
Good morning. I brought a sofa from Harvey's and it was delivered in Jan 2019. Part of the wooden frame has snapped in half and is now poking though the material. Am I right to expect it to last more than 22 months? Harvey's have gone into administration so can't go back to them, I don't have accidental damage on my home…
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ScS Price Drop pre Delivery
Hi, in August I bought 2 new sofas, a chair & a footstool from ScS. I bought it on interest free credit with no deposit & the total was £3170. Delivery is supposed to be this month sometime so I went online to check to see if the new lockdown restrictions are affecting deliveries. While I was looking for this I was…
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Trader adding fee's.
We agreed with a trader to do some work, and gave him a substantial amount to buy the goods needed. A date was agreed for the work to take place. He didn't turn up to do the job, and told us that it was due to delays in Ireland and delivery. What he was ordering is widely available in the uk. And alarm bells were ringing.…
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Refund
I booked a table at a pub and paid a deposit of £40 because of the lock down the pub will now be shut they have said I can’t have a refund but will have to rebook at a later date I said I would prefer a refund but they refused can they do this
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Gymnastics closure - DD entitlement
Hi, I have a gymnastics membership for my 3 yr old. As we all know that the lockdown is getting in place from this week - I went asked the provider what are their plans. They have come back now that they will be providing online sessions. I don't understand how can they think that we have the whole setup with soft…
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Mobile phone repairer has damaged my mobile
Has anyone had issues with a mobile phone repair company called ELECTRONIC PARTNERS? I submitted my mother’s ageing but otherwise excellent condition Galaxy Note 5 for a replacement battery as they had given a reasonable quote. They submitted a condition report that confirmed it was in good condition with no damage. Some…
