Valspar paint b and q return HELP please

Mavericknum1

Bought 2 tins of 2.5l mixed valspar paint at b and q from their charts natural slate (a simple grey!) bought ready for painter to do house all arranged and set up.  Painter came Friday to paint and that simple grey I asked for went on brown, I was at work Friday and Saturday he was to do Friday and Saturday ready for carpet fitters Sunday, so I couldn’t get to b and q before Sunday he managed to sort the colour I needed so didn’t have to arrange and pay more to him or rearrange and pay more to carpet fitters was all planned and setup expecting valspar paint to be exactly what I asked for not brown and completely nothing like the colour I asked for, I have receipt I have photo evidence b and q staff agreed the wall was not anything like the colour I asked for and looked in tin and said it’s not grey (natural slate) but told me tough contact valspar not our problem contacted valspar wrote email explaining I couldn’t go to store to get more then refund me original one the painter was booked to do it then for carpet fitters etc so with receipt evidence photo evidence of paint on skirting and in tin and picture of colour chart from b and q I took they have refused to refund me and said take up with b and q ! Sorry this is long winded but wanted to explain to get some help and not miss anything what are my rights who should refund me due to goods faulty I expect massive companies like b and q and valspar to get a simple colour correct or am I just gonna lose £60 being told no refund on mixed paint even though it’s clearly and visibly faulty thanks Gary 

the_lunatic_is_in_my_head

I assume the paint dries brown?

You could try sending a message on the B&Q Facebook page.

If you have a receipt for grey paint and they provided brown it should be very clear the goods don't conform and they should refund if you've requested such within 30 days.

Your contract is with whoever you paid so if that was B&Q then Valspar doesn't come in to the equation at all.

Fosterdog

https://www.valsparpaint.co.uk/colours/pre-selected-colours/greys/

Looking at Valspar's own website, a number of their greys have a brown tint to them but are still considered grey, I cannot see one called natural slate though to see what it should look like. Colours do look different in different lighting so did you buy a tester pot to try out at home to see if it was a suitable colour?

This might be a case of a wrongly mixed paint, or it may be a case of the paint being correct but you bought it without trying a tester first and now regret your colour choice.

Diamandis

I can't find a natural slate by valspar eithrt, only dulux. 

Mavericknum1

Natural slate was on a dulux chart hanging in b and q store and asked for that colour, it’s gone on brown and dried brown absolutely nothing like grey 

Mavericknum1

Mavericknum1

So that’s how it went on and dried in pics the grey next to it is from painting to compare how bad it is and the colour chart is what I took in b and q and showed them and asked for that colour 

Aylesbury_Duck

We're looking at the skirting, right?  In your opening post you mentioned the wall, then you mentioned skirting and in the picture, it's the skirting that is part-painted.

Photos are notoriously difficult to use objectively to compare colours.  The lighting in your room is nothing like the lighting in the photo in the store, so it's impossibly to objectively compare the two, but in all honesty I don't see a huge difference in the colour of the skirting versus the "natural slate" on the B&Q sample.  I wouldn't say the skirting is brown, but it is slightly "murkier" than the sample colour.

If that's the photo you took to B&Q, I'm not surprised they're not keen to help.  I wouldn't class the two colours as that different, but I haven't seen them in real life.  As advised above, you have no contract with Valspar, so any action has to come from B&Q.

ssparks2003

Sorry,  I'm lost. You asked for dulux nature slate and left the shop with a paint made by valspar of a different name? If you wanted the dulux paint colour why did you not buy that one? What was the pre painted finish on the skirting, could the colour be bleeding through? What prep did your painter do in regard to rubbing down and undercoating? 

born_again

OP >> Bought 2 tins of 2.5l mixed valspar paint at b and q from their charts natural slate <<
Can only that that to mean Valspar chart.

Later post Today at 12:08PM
>> Natural slate was on a dulux chart hanging in b and q store and asked for that colour,<<

So why not just buy the Dulux paint, rather than paying a premium for the Valspar paint to be mixed?

Mavericknum1

Yes sorry I mentioned wall when writing post meant skirting so that was my type error, yes it’s the skirting not the door frame that was painted by painter with a grey he had left over in van but I honestly can’t see how the slate looks like the brown it’s not even looking Grey ? I wanted Dulux but had no stock of it b and q said get it mixed using valspar