Currys / PC World returns policy on TVs, if you power the TV, no returns say staff

MiserlyMartin

Went to the shop to look at a TV to see if it has the feature I want (not mentioned in specs) but they were collection only -  not letting anyone past the doors due to current government restrictions. I wanted to know if the TV I wanted to look at had a feature. Was told by staff that if I ordered for collection and powered up the TV - even opened the box, then I can't return the TV just because it didn't have the feature I wanted. This doesn't sound right to me, is it>? And if it is, isn't the answer to order for delivery via internet, then distance selling regs apply, if it doesn't have the required feature - ie not suitable?

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Posting this again because apparently my first post had inappropriate language and was removed, MSE did not say what particular word broke the rules. I never swear in my posts so I don't know what they are talking about. I didn't log in yet to see any replies, last time so apologies if you replied before, please reply again.

Keep_pedalling

Read the manufacturers’s spec.

couriervanman

Surely a good google for reviews of the model you want should tell you if it has the feature or not
What is the model/number

Aylesbury_Duck

As above, the spec will tell you what features it has.

Of course you could go down the route of distance selling, but why put yourself through the hassle?  If the feature you're after is anything smart-related, one problem people are coming across is that once connected to your home internet, it's no longer a 'new' product.  Would you want to buy a TV at full price if you knew it had been hooked up to a stranger's internet beforehand?

P.S. your post was almost certainly removed because you dropped some Trump-ian casual racism into the opening sentence.  The fact you didn't even know it was wrong is worrying, but there you go.

Spank

What feature are you after? Forget Currys and go to Richer Sounds or John Lewis, they have great warranties. 

Sandtree

You say the spec doesnt state it has a feature and therefore you cannot claim the item is faulty/missold and so you would be down to arguing reasonability of inspection under DSR.

All of this is crazy though... it’ll take 10 minutes to find out if a TV has a feature or not online and far far better than messing about with deliveries and returns etc 

MiserlyMartin

MiserlyMartin said:

.....to see if it has the feature I want (not mentioned in specs)

Keep_pedalling said:

Read the manufacturers’s spec.

Again, it is not mentioned in the specs, but reviews say it has it, but I want to see it in the on screen menu to be sure.

neilmcl

So what is the magical, undocumented feature you're after?

MiserlyMartin

Sandtree said:

You say the spec doesnt state it has a feature and therefore you cannot claim the item is faulty/missold and so you would be down to arguing reasonability of inspection under DSR.

All of this is crazy though... it’ll take 10 minutes to find out if a TV has a feature or not online and far far better than messing about with deliveries and returns etc 

Faulty/missold is irrelevant. You miss the main point. Aren't you covered under distance selling if an item is not suitable for any reason, therefore Currys staff are wrong and misleading customers? You are not allowed to see the item in the shop so do distance selling regs apply to any order be, it delivery or collection only?

MiserlyMartin

Spank said:

What feature are you after? Forget Currys and go to Richer Sounds or John Lewis, they have great warranties. 

4.4.4 chroma sub-sampling on the HDMI input.

Sandtree

MiserlyMartin said:
Faulty/missold is irrelevant. You miss the main point. Aren't you covered under distance selling if an item is not suitable for any reason, therefore Currys staff are wrong and misleading customers? You are not allowed to see the item in the shop so do distance selling regs apply to any order be, it delivery or collection only?

Distance selling regs will apply if the purchase is made purely online however the question isnt if DSR applies but if you can turn on a TV that works perfectly and then return it under DSR as you find it doesnt have something that no one claimed it did.

The law isnt that clear cut/that detailed (ie its open to interpretation) ,  you’ll see lots of talk about people saying you should be able to inspect it like it was in the shop but when you go to a TV shop not every model of TV they sell are out on display and so its not straight forward as some will have you believe. If you go in store and the model isnt out its fairly unlikely that Currys would go into the stock room and open up a box for you to power it on.

What model of TV is it?