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My Consumer Rights
Hi, hoping to get some guidance, I recently purchased LED lights from an online retailer for my living room light fixtures. I have used the same retailer and same LED lights previously for the same lights and spread my purchase so I wouldn't need to change all the LED lights on the light fixture all in one go (each light…
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Vision express direct debit cancellation
Hi all, Just got off the line with vision express after deciding I'd like to pause my contact lense direct debit. Was told that it had already entered Bacs so am unable to cancel, but the payment is due to leave my account on the 2nd December (it is the 25th November today). Now I know that Bacs takes 3 days, so am I right…
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AO.com: Laptop just out of warranty
Hi all I just wanted to make sure I have the right information before I proceed. I bought a laptop (Asus FX504GM-EN151T) on the 26th September 2018 for £889.00. Warranty was for 12 months. I contacted A0.com early November 2019 quoting the Consumer Rights Act 2015 stating the laptop had just ran out of warranty, explained…
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Mattress return
Hello, we've just had a new mattress delivered. We ordered it from the company over the phone, having tried the same model of mattress in the company's showroom. The mattress that's arrived is nothing like the one we tried, it's much, much firmer. I don't believe that's down to our bed frame, which is a recent Ercol sprung…
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Complaints laws
Hi I'm currently pursuing a complaint through a well known company but the guidance online isn't great so hoping someone on here.might have inside knowledge. I've asked the company for their complaints email address and postal address which they are refusing to give me. And when I look at their terms there is no complaints…
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Bought item from USA which never arrived
Bought and paid via Paypal for a jacket from the USA. Despite many emails from me, it's never turned up. It's also being linked via Marketplace on Facebook. Again, tried to contact the woman who was shown, but nothing. Can anyone advise what rights I have buying from abroad. Thanks.
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Dry Cleaning Help!
Hi all, some advice would be appreciated! My wife took her wedding dressed to be cleaned following our wedding and the inner fabric has turned “off white” and slightly greyish. The dry cleaner has given me information on products used and her methodology of cleaning, and refuses to take blame for the discolouration of the…
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leaving store and product isn't complete
Hi, Just curious - what's the deal if you leave a store having purchased something, get home and discover parts are missing? You have to spend your time/petrol and go back to the physical store? Why isn't the onus on the store to send you the missing part? Cheers
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Travelbag saying Orlando Resort not available
Hi, I booked a package holiday to Orlando for five of us (two adults and three children) with Travelbag. I have paid the full amount for the holiday package soon after booking. The resort booked as part of the package is a five star. It is to stay in two bedrooms villa resort. About ten days after the booking (and also…
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What can I do (Currys again!)
Hi, ordered a new electric hob on 5th November, and paid in full, in store. Because I required installation I was then told I could not take the item with me that day, even though in stock, and was made aware that they had already charged £90 for delivery and installation, which was not available until 21st November. Duly…
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Company not paying back refund after accepting liability
Hello all, I would like to thank you all in advance for any support / tips you might have. A dental company set finance up for me to receive treatment. The finance was set up for £3350. They asked for a £200 cash "deposit" which they assured me would be deducted from the finance. I found out in August that this deduction…
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Order paid for but Curry’s have cancelled
Can I ask for advice and sorry for the long post as I wanted to include all details On Saturday I bought an APPLE 10.5" iPad Pro - 256 GB, Silver (2017) from Curry’s in their eBay shop. Cost £449. The item was been sold as new. The item was paid for via my eBay account and I received this email from eBay ‘You sent a…
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Gender Neutral Toilets: Pret A Manger
In Brighton the two following Pret A Manger (the one in East Street and the one in Churchill Square) have gender-neutral toilets that are located down a flight of narrow stairs (East Street) and up a flight a stairs (Churchill Square), both sets of unisex toilets you have to first enter with a code before you queue for the…
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Warranty not what its worth
Hello, A few months ago I bought a Lenovo laptop. I have treated it carefully and only used it at home for normal use. Recently the hinge on the screen at the left hand side broke, so as it was still within warranty I contacted Lenovo. They tell me that I cannot claim under the warranty as it is "Physical Damage". They…
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Not happy with kitchen fitter
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Bought a bed, incorrect one sent.
Hi this is my first post here! So my partner purchased an ottoman bed base from a website called lovemybedss.co.uk. not only have they sent the wrong structure, they are missing vital parts, like the strong structure to lay the mattress on. It's a shambles and they have been a nightmare to get hold of. I finally got a chat…
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Potential scam via special delivery?
Sorry if this is not the right forum to post in, I did look for something more relevant but there didn't appear to be anything. A Special Delivery before 1 Saturday was received today. Inside the A4 window envelope was a blank sheet of paper with only the addressee name and delivery address on it. A sticker on the rear…
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Miss sold boiler
Hello i got a quote for a boiler with a 7year warranty which was 1800 for a baxi comibi .after i paid the deposit the plumber said it would have to be a glow worm boiler but it would have a ten year guarantee.i reluctantly agreed but had it on quote specifying it was 10 years and it says 10 years on invocie.when i recieved…
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Dfs sofa faulty help
Hi I’ve had a dfs sofa about 18 months now. It’s ‘leather’ but it’s been peeling. I’ve already had it repaired but it’s going again in the same place and other places. What can I do? It’s on finance so could I get them to state unfit for purpose? They keep saying they want to repair but I work term time so only able to be…
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Bank Credit Reversal
I sold an item by private treaty which needed collection.I was paid by bank transfer. Due to collection problems (large item) I still have it 6 weeks later.The buyer now proposes I pay towards the re collection which I will not do.I have offered a full refund plus the cost of the original collection.The buyer will not gave…
