What can I do (Currys again!)

Snowedunder

Hi, ordered a new electric hob on 5th November, and paid in full, in store. Because I required installation I was then told I could not take the item with me that day, even though in stock, and was made aware that they had already charged £90 for delivery and installation, which was not available until 21st November.

Duly received e-mail that this would be from 07.50 on that morning and they arrived. At this point, as an aside, had this not been expected I would not have even opened the door to such a scruffy individual with no badge. A man of few words appeared at the door with an electric drill and the word 'hob' then " need to measure"

I dubiously showed him into the kitchen where he attempted to lift the old hob out of the worktop but could not as he only had the drill so went out and fetched one screwdriver to prise the hob out and then looked at the connection in what I thought was a puzzled way. A second person then entered carrying an unboxed, unwrapped hob which was installed, No more was said apart from ' all done missus I lost a drill bit in your cupboard'.

As they left, I checked and could see a small red light on the hob so I was just happy they were leaving to be honest.

However, upon attempting to actually use the hob, there was no way it would work, I am not unfamiliar with this type of hob, but went about it by written instructions as well and eventually the required numbers appeared, however, this did not cause any of the 4 hobs to function.

I tried calling there service centre, but could get no further than requiring a number which was apparently either on the box on the underside of the hob! neither of which I had access too.

A personal visit to the store on the next day, Friday, and I am told I definitely need a service call for a repair - to a brand new item !!!! and the first that could be arranged was on Thursday 28th November, and, if it could not be 'repaired', a new one would not be available until the following Friday, with installation 'God Knows When!

What can I do, other than wait and eat convenience meals not requiring the use of a hob. Whilst I know it makes not an iota of difference, but I live in a rural village (no take aways or deliveries here), and a pensioner who shops a week in advance on pension day (Mondays).
so does not have a fridge full of convenience foods.

Yes, I could I think, maybe cancel this order, wait for a refund and then start the purchase/installation all over again, but I do not have a large choice of stores locally, let alone electrician not booked up until after Christmas.

zoob

Sound like you’ve bought an induction hob?

McKneff

if it is an induction hob, you need to have a compatible pan actually on the hob before you turn it on to make it work.....

What kind of hob is it.

Snowedunder

It is actually replacing an Induction hob which I could not get on with. I tried several ways, different pans, pans on, pans off, pans full, pans empty etc. and just in case induction pans of which I have plenty too!

Perhaps I should also say, that in the instructions, it said that if 'ER' was showing on the display then to contact the service centre - it does not show ER just E so not really sure what is happening, half an error!!!

mattyprice4004

We could help with the error if we had a make and model of hob