AO.com: Laptop just out of warranty

5MINSALONE

Hi all

I just wanted to make sure I have the right information before I proceed.

I bought a laptop (Asus FX504GM-EN151T) on the 26th September 2018 for £889.00. Warranty was for 12 months.

I contacted A0.com early November 2019 quoting the Consumer Rights Act 2015 stating the laptop had just ran out of warranty, explained the fault (the chassis for the monitor lid opens/splits along the side with a cracking sound near one hinge on the right hand side - this happens every time the lid is opened).

I stated this has not been caused by myself due to light use of the laptop (which is true) and that for the money paid I would expect it to be fault free for a much longer period of time. That the laptop is not of satisfactory quality and not fit for purpose. I also stated I believe this to be a manufacturing fault.

Since contacting AO and after reading a few threads online; it looks like to me a manufacturing fault. Asus seem to have a problem with hinges and chassis on various threads (albeit not my particular model - that I can find)

The response from AO was with the following:

I'm sorry to hear that you are experiencing issues with your Laptop. I’m sorry to advise that your 1 year manufacturer’s warranty expired on the 01/10/2019, so the appliance is now out of warranty. I have resent your invoice to #######@hotmail.com as confirmation of this.

If you are experiencing issues with your Laptop, there are still repair options available, but these will carry a charge. If you need assistance with a repair, I would recommend checking with the manufacturer or we also offer a repair policy through Domestic & General. If you could kindly advise us of the issues you are experiencing with your appliance, I can certainly do my best to advise the best resolution for you.

If there is anything else I can do to help, please do not hesitate to contact us.

I have not responded to AO as yet as I have been looking online for supporting evidence with regards the fault; But this has been very time consuming for me as I am severely sight impaired so reading through information online can be a very time consuming task for me; and I miss things sometimes; so I would appreciate it if a kind soul or two can help me out here with any help or advice relevant to my situation.


What I would like to know if possible is where do I go from here?

I know from reading that I may have to get an independent report to prove the fault lies with the manufacturer.

A0 have offered to repair but for a charge - is it right that I should pay for repair when the fault was not my own and I believe the laptop suffers a manufacturing defect? I take it I challenge this with an independent report?

Im a bit unclear on who is liable for charges with regards repair and postage.

I have not as yet contacted ASUS directly regarding the issue but I am unclear as to when I should try Asus and if I should quote the CRA15 with them as well?

Sorry for the long post, but its taken me a while to write. I would like to send out my thanks in advance for any help you kind souls are able to give me. It will be greatly appreciated.

TIA

JJ_Egan

Your Consumer Rights are with the vendor not Asus .You have no rights against Asus .



<at for the money paid I would expect it to be fault free for a much longer period of time. That the laptop is not of satisfactory quality and not fit for purpose. I also stated I believe this to be a manufacturing fault.>


Go back to the vendor under Consumer Laws see sticky top of the page .
They may want to examine or you tp prove your complaint via an independant report.


Note hinges etc are usually user damage .

5MINSALONE

Thank you JJ very helpful