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Zalando refusing refund
Hi all, I placed an order with Zalando for 4 items. On receipt, 3 of them were unsuitable so I arranged a return with Zalando using Hermes to collect these items. Please be advised I returned the three items in one sealed plastic envelope. On Monday I received a refund for one item and was advised that any other items…
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Money Claim
Hi, I had some work completed for me by a landscape company. Now the job wasn’t fully completed however they promised to return 2/3 days later to correct it as it was late in the day. I made the payment by bank transfer (rookie move). Now they responded to me for the first 2/3 days and to my partner but then totally…
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Electric Blinds
I have just taken delivery of some Somfy electric blinds, after checking everything over I noted that the blinds have been supplied with Somfy motors that are discontinued, and have been for some time. As the blinds where over £1000 which I suppose you could class as a luxury item I am quite annoyed that the motors inside…
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Builder took money, did no work
Hi folks, Hope someone can advise on the best way to proceed. A tradesman recommended by one of the mums at school gave us a quote to build a wardrobe and side gate. We hadn't used him before so we agreed on the wardrobe only and paid £355 (direct to bank account in his name) for materials back in April. To cut a long…
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Hire Van Accident & Additional Charges
Hello all, Looking for some advice on some additional fees I have just been charged after an accident in a hired van: Not disputing liability as it was my fault. I had the excess insurance and on returning the van was told I wouldn't need to pay anything else as I was covered. Just had an e-mail from the Hire Company…
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Cash generator
HI I put down a deposit last month (£30) on a musical instrument for xmas present. I went in today to pay remainder but the price has dropped from £179.99 to £125.99. CG staff said if I were to buy the instrument at £125.99 I would forfeit my £30 deposit. I cannot see anything on Cash Generators website that covers this…
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Web shop has a 15 day return when MSE says it's 28, what can I do?
Hello! I bought a crappy item from a webshop and they state in their policy that you have 15 days to return it. I returned it within the 14+14 days that MSE advise it's our right from Consumer Law for Internet orders. Now they do not refund me, what do I do? Thanks!
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Shot Self in Foot. Consumer Rights Rescue?
Is this a long shot? I just bought a TV from Currys. 3 days after paying by credit card they dropped the price by £400. Can I return it as unwanted then buy it again at the lower price. (Also reduced at John Lewis) It would just be within their 14 days returns policy. But I have used it. If they say “No” do I have a I…
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Oven Repair After Warranty Repair
Hi All! About 16 months ago I bought a Hotpoint oven, 11 months after purchase it had a temperature sensor fault which was easily with a repair through the warrant at no cost to me. However, no more than five months after that repair the exact same error has occurred, I've spoken to Hotpoint and they say they wont do…
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Money Claim
Not sure which section to post this is but here we go. Hi, I had some work completed for me by a landscape company. Now the job wasn’t fully completed however they promised to return 2/3 days later to correct it as it was late in the day. I made the payment by bank transfer (rookie move). Now they responded to me for the…
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Catalogue Problem
Not sure if this is the right category for this but hoping to get some advice. I have a catalogue account with the JD Williams group. I recently sent a £40 cheque to pay a partial amount off my account. They claimed not to have received it and charged me interest as well as late fees when the payment deadline came around.…
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Refund not received
Hi I placed an order online on October 23rd and was told the item would be released and dispatched around November 3rd. After waiting a while I emailed asking where my item was and they explained unfortunately the item is no longer available and I should have received a refund they then told me they’d look into it. It’s…
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AriaPC rejecting my claim from Consumer Rights Act regarding return postage for faulty item
Hi all, going to make this as short & sweet as possible. Bought a £350 graphics card from AriaPC for a client's video editing PC, and the fan is faulty, the bearing is obviously faulty and it creates a loud buzzing sound, excess heat and when the fan dies there will be a big problem. I want to send it back for a refund as…
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Advice with Faulty Item from the USA
Hi, I am looking for a bit of advice... We recently spent October half term in Vegas, whist there my son bought a fabulous winter coat at the North Outlet from Tommy Hilfiger for $130 (full price was $360) Within a week of wearing it the zip broke so I contacted customer service who asked for the receipt and photos of the…
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Sloping mattress from Dreams
We bought a Magenta mattress from Dreams during a sale for £299 (originally £599). 12 months in the mattress started sloping on the edge at the side my husband slept in, and he has fallen out of bed a lot. We have limited space so sharing a bed does involve me climbing over him to get to my side. However, we’ve always done…
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section 75 counter claim
Sorry if this is in the wrong area - newbie 1st post ! i wont go into too longer story as not to bore , but in a condensed version here goes : In august the wife booked a 2 night stay at a hotel for her and the daughter . They checked in , went upto room and were met with a very strong smell of cannabis ( room next door) .…
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Small Claims Court - who decides on the location ?
I have a potential small claim (money claim) to make but which court will it take place in ? I am 300 miles from the potential defendant and clearly that would be onerous to have to travel. Equally, if the claim was made near my home, wouldn't that make it somewhat unfair for the defendant having to travel the same 300…
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Consumer Rights Act and VW
Evening all, first time poster looking for a bit of advice (as everybody seems to be!). I bought a Volkswagen Golf a few months ago, but sadly it is blighted by a flaw with the engine (1.5 EVO) that causes the car to judder, bounce and the power to fluctuate. Having checked with the dealer before ordering that this wasn't…
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Royal mail failure!!!
Hi All. I have two daughters who live in Cyprus and so I have to send their Christmas presents to them via Royal Mail (DHL too expensive) I duly sent 3 parcels on 9/11/19 via International Track and Signed for. Two of the parcels contained clothing they got there no problem however the third parcel was an I phone 11 (worth…
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Amazon - TV Purchase not as described.
I bought a TV from Amazon and it's not as per the description on the website. The website states the item has "Freeview Plus". The manufacturer has advised the model in question doesn't. Amazon want me to return the item for a full refund. I would have thought that I'd be entitled to a partial discount ( quick reading…
