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Alternative Dispute Resolution
Hi all I am in dispute with a retailer whose complaints departments has told me that my complaint is closed but that they will co-operate with a third party. Having read up on the Consumer Rights legislation, I have asked them to provide me with the details of an ADR provider so that we can proceed that way but they have…
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RAC Ongoing Complaint
Hi all, I'll try and be as concise as possible and hope someone can give me some advice. On 6th September 2019 my windscreen wipers stopped working as I was driving and as such, I pulled over and called RAC who came out to my vehicle. The engineer got into the drivers side of the car and basically jiggled the stalk control…
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RAC refused service after stranding me at a services for 16 hours
On 14/11/2019 at 11.21 in Sainsbury's Petrol Station Pontypridd I called the RAC due to an automatic gearbox fault, the patrol arrived and unfortunately the fault could not be repaired at the roadside so he arranged recovery at 13.28. Both the patrol and their service up until this point were very good. At 13.49 I received…
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AO.com holding charge legal?
Hi All. First time poster but long time reader of these forums. Hoping someone can clarify my consumer rights. I recently purchased a TV through AO.com. I have to say I can't fault the customer service. The original price was excellent with next day delivery and communication was great. I noticed the following day that the…
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Small Claims Court - Building Company in Liquidation
Hi everyone, Just wondering if anyone can give any advice on my small claims application that isn't going very smoothly. Earlier in the year I contracted a building company to do some work on my property that in the end was never done. After being ignored for a long time by the company they agreed to cancel the work and…
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Car warranty advice please
Hello. I brought a 3 year old car from a car sales company on 30th October. I was told I had a 3 month basic warranty but I could buy an optional 12 month gold cover warranty which covers everything for £250. I asked 1 question which was “what is the excess charge for any claim”? I was told there wasn’t any, only the £250…
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Multiple faulty phone replacements & expired warranty
Hi there, new poster. I'm not sure if this should be posted here or in the mobile phones section. Back in October 2016, I bought the original Google Pixel from Google Store. It came with a 2-year warranty and an unfortunate hardware fault. This resulted in pictures taken in certain lighting conditions having a halo effect.…
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Got Judgment in Default, now what?
I took a company to court (MoneyClaim Online) and they have ignored the proceedings, so I have got judgment in default. I can see that they have significant revenues so there should be money in the bank account to cover a third party debt order. I have the name and address of their bankers (from their annual report). Two…
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Missed PayPal Dispute - £400 Down And No Item Back
Hi there, I need help with a case if possible. I won't bore you with the details but I sold a designer handbag on Ebay in June, the buyer opened up a PayPal dispute claiming she thinks it's fake in October, I missed the emails (old email address on the account) and PayPal ruled in her favour as a result. Tried disputing…
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Broke down after 3 months
I've bought a vw scirocco from a dealership in May and after 3 months the car brokedown, after almost 3 months in service I finally found out that one of the cylinder was skimmed and pressure tested ( my warranty won't pay for servicing because of that ) I already spent around £1000 for recovery and diagnostics only to…
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repair company caused more damage
Hi, I recently sent a component to its manufacturer for repair, the repair was carried out apparently without a problem, but when they have then 're-set' the component, it no longer works. The component worked perfectly before being sent to them (which they acknowledge) the repair was to remove a seized screw. (I know it…
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Second hand phone faulty, Cash Converters warranty
I bought a second hand phone from Cash Converters and it is giving me problems. It turns off even though the screen says there's plenty of battery left, if I charge it whilst the phone is off wait until it reports 100% and then turn the phone back on it will report the battery as having any random percentage from 4% to…
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Trading Standards Evidence
Hi, Has anyone won a case/claim against a private individual who didn't complete a bathroom/kitchen job? I tried through my bank and they declined as txt messeges and emails where not on letter headed paper! They would not even accept the ad i responded to as evidence! Any advice would be helpful.
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FOS if there is ongoing court case
So, a real situation. The client makes a complaint about the financial services firm. The ruling is not in the clients favour. The company then takes the client to court (all the paperwork been submitted and the clients and the firms solicitors started their interraction but the hearing date has not been set yet). Then the…
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Worcester Bosch Boiler cancel
I’m in need of some advice... Our boiler has stopped working so we have no heating or hot water. We had an engineer out on Tuesday night, 12/11/2019, and he advised we would need a new boiler. We paid him £200 deposit and he ordered the boiler from Worcester Bosch on Wednesday 13/11/2019. The quote was £2500. We found out…
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Cowboy builder
Please advice.....My daughter paid for an outside animal orphan room so she could do hand rearing and rescue work from home. (She works with wildlife) When speaking with the builder she stipulated that we had to be able to take it with us when we moved which was hopefully going to be within the next yr or so. He assured us…
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Heating fault reason to refuse/return car?
I bought a relatively new 2nd hand car yesterday (only 2 years old) from a dealer. I've realised in the hour's drive home that there is a fault with the heating (too cold and barely blowing in the footwell, but won't turn off on the dash). I'm wondering if this heating fault alone is reason to refuse the car and get a…
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Stuck / Dead Pixel on switch lite
Hello everyone I’m really looking for some advice here. I purchased a Switch Lite console online from very.co.uk. It arrived on Friday and out of the box it has a single stuck/dead pixel on the LCD screen. It’s not the end of the world but I’m not too happy to have this defect on a brand new product. I contacted very about…
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"Disability" and shopping
Is asthma covered as a disability when shopping? We visited a branch of the Halifax, who had chosen to pump melon perfume into the air in the branch. it affected me adversely to the extent I felt unwell. On complaining officially I was told that the perfume had been included as a part of the branch "improvements" (so look…
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B&Q flooring
Bought supposedly laminate flooring from B&Q, was installed by professional floor fitters, so it's not fault of installers. Another fitter came over to evaluate what happened to floor as it was fitted in June this year and it's now stained in places and started to chip away. The fitter today said that it's not laminate as…
