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Multiple faulty phone replacements & expired warranty

Legacy_user
Posts: 0 Newbie
Hi there, new poster. I'm not sure if this should be posted here or in the mobile phones section.
Back in October 2016, I bought the original Google Pixel from Google Store. It came with a 2-year warranty and an unfortunate hardware fault. This resulted in pictures taken in certain lighting conditions having a halo effect. Unpleasant looking and not fixable via a software update, as Google originally claimed would be the case.
Over the last few years, I've tired to be patient and had 3 replacements for the device. First, a Pixel XL - the larger version of the same phone - and then 2 subsequent replacements of that. I was told verbally each time - I unfortunately don't have it via email/writing - that this ordered (I had to order the replacements via links provided on the Google Store) replacement would have a new, 2-year warranty.
All of the replacements have had the same hardware fault. The most recent one actually has a new fault, which is software related. Essentially, it can't connect to hidden Wi-Fi networks - including those previously used - and redraws the screen too often, resulting in me being taken back to the home screen when trying to do something else.
I have of course done factory resets etc and with those first three replacements, Google gave me one, no issues. I was previously told that if I kept getting faulty replacements, I'd eventually have to be given a refund, as they no longer make them and at some point wouldn't have a replacement unit to offer. Today, I ran out of patience and politely asked that a refund be granted, given that I've essentially had a faulty phone for three years.
I was told that no refund or replacement could be offered, as my warranty expired in October of this year and that I shouldn't have been told that my prior warranty would be extended with each replacement. However, my warranty clearly was extended, as it was supposed to be a 2-year warranty. It someone lasted until 2 to 3 weeks prior to today.
The only thing offered was directions to a hardware partner who could attempt to repair my unit. At my own cost, of course.
Perhaps my patience has been the issue. I simply didn't want to have keep returning the phones and buying new screen protectors etc. I won't lie, the phone's end of life (no more updates) is a big factor in me wanting a refund. If I'd had no issues with it, I would buy a new phone, no problem. However, I feel like I've had a sub-par experience for its entire life and that the manufacturer should take some financial responsibility for that.
I don't believe I've a leg to stand on legally, but wondered if anyone here has some helpful advice. Thanks in advance for any replies.
Back in October 2016, I bought the original Google Pixel from Google Store. It came with a 2-year warranty and an unfortunate hardware fault. This resulted in pictures taken in certain lighting conditions having a halo effect. Unpleasant looking and not fixable via a software update, as Google originally claimed would be the case.
Over the last few years, I've tired to be patient and had 3 replacements for the device. First, a Pixel XL - the larger version of the same phone - and then 2 subsequent replacements of that. I was told verbally each time - I unfortunately don't have it via email/writing - that this ordered (I had to order the replacements via links provided on the Google Store) replacement would have a new, 2-year warranty.
All of the replacements have had the same hardware fault. The most recent one actually has a new fault, which is software related. Essentially, it can't connect to hidden Wi-Fi networks - including those previously used - and redraws the screen too often, resulting in me being taken back to the home screen when trying to do something else.
I have of course done factory resets etc and with those first three replacements, Google gave me one, no issues. I was previously told that if I kept getting faulty replacements, I'd eventually have to be given a refund, as they no longer make them and at some point wouldn't have a replacement unit to offer. Today, I ran out of patience and politely asked that a refund be granted, given that I've essentially had a faulty phone for three years.
I was told that no refund or replacement could be offered, as my warranty expired in October of this year and that I shouldn't have been told that my prior warranty would be extended with each replacement. However, my warranty clearly was extended, as it was supposed to be a 2-year warranty. It someone lasted until 2 to 3 weeks prior to today.
The only thing offered was directions to a hardware partner who could attempt to repair my unit. At my own cost, of course.
Perhaps my patience has been the issue. I simply didn't want to have keep returning the phones and buying new screen protectors etc. I won't lie, the phone's end of life (no more updates) is a big factor in me wanting a refund. If I'd had no issues with it, I would buy a new phone, no problem. However, I feel like I've had a sub-par experience for its entire life and that the manufacturer should take some financial responsibility for that.
I don't believe I've a leg to stand on legally, but wondered if anyone here has some helpful advice. Thanks in advance for any replies.
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