-
Re-Selling Wax Burners from Supermarkets
Hello all, I have a quick question with regards to re-selling from supermarkets as a small business. If I wanted to buy say, 10 Tea Light Wax/Oil Burners from a supermarket such as Asda or Tesco, would I be able to re-sell these for a higher price in a gift set with my own handmade wax melts? I understand some businesses…
-
Help dealing with Paypal
Hi, Hope someone can give me some direction on the below case I bought a CCTV from Reolink and when I received it I found the system swithes off and on irratically on the very first day. So I contacted Reloing for a return and a full refund. Their T&C states if the item is faulty within 30 days they will arrange for…
-
Help with Amazon Prime membership!
Hi, I have no idea what to do next so I thought I'd ask on here! Basically, I noticed that I was being charged twice for Amazon Prime, from the same bank account and same Amazon account, a while ago. I had opened a Prime account years ago (used to use it for Lovefilm) and I am sure it was when we lived in our old house 9…
-
Harvey's damaged my property
Hi all, I would like your opinion/advice on the following please... I live in a 2-bed apartment on the 2nd floor and Harvey's delivered my new sofa today. When trying to get it through my front door, they damaged the ceiling in the hallway (hole about 20cm diameter). In their terms & conditions it says... 7.15 We do not…
-
Following instruction manual caused item to fail
Hi, Hopefully this is quite an unusual situation, but a clear one for someone to advise on. I recently bought a camera second-hand (but let's not worry about that bit yet), which functioned fine but was advising me to perform a firmware update. I followed the provided instructions but the update would not complete. Turning…
-
Charged extra at car hire pick up due to unclear Ts&Cs
Just been charged £45 for insurance to reduce the excess on a car hire pickup due to not having sufficient proof of address evidence. I'm from the South West and going for a weekend to see friends in the North East. We booked a hire car ahead of time through ebookers to get around for the weekend When picking up the car…
-
Argos - Returned item no refund
Just looking some advice on what to do next. Bought a pram from Argos with an Argos card in Jan, baby born late August. Pram had a fault and contacted Argos at the end of September. Argos agreed to a replacement. As this is a drop ship item they gave my details to the manufacturer who contacted me directly. The…
-
Data protection breach and poor service
Not sure where to post, hoping someone can advise? I have a solicitor dealing with an issue for me. After instructing then I moved address. I emailed them with my new address and got them to confirm that they had received it and updated their records. Subsequent to this they sent a contract to my old address. This was…
-
Insurance on solar panels beware.
Here's an interesting one. A good retired friend of mine paid to have solar panels installed in 2004. The company that installed them has since gone bust. Last week he received a call from Elite Energy in Norwich, saying that as the company had gone bust, he no longer has any guarantee should things go wrong. The company…
-
Warren James Order
Hi there, my husband bought me a ring 7 weeks ago for a special birthday unfortunately it was too big and when I took it back they said they could exchange and order a new one and it would take a maximun of 6 weeks to get the new ring. The six weeks were up todayI have phoned several times to ask if it's in and today is…
-
ScS consumers rights
My partner has been hurt by a faulty spring/bar on my new sofa, what are my rights ? as i have never been in a situation like this before. they have said they will prioritise my repair which unfortunately is,nt for another 10 days. i have children and grandchildren in the house who could injure themselves on this, and i…
-
Faulty soundbar, return transit damage question
Hello all, I have a Samsung HW-N850 soundbar, purchased from a retailer on eBay. It was purchased on 26th June of this year and has worked brilliantly until 2 weeks ago. Sound drops entirely from the TV (connected to the soundbar via ARC to ARC), along with both devices attached to the soundbar directly by HDMI. The…
-
Engagement ring “lost by courier” any legal people here?
So, I have the most beautiful and sentimental wedding and engagement which I safely posted via Royal Mail, back to its maker for a clean, rhodium plate and service. All done, email confirmed and couriered back to me via UPS......well, that’s it! Never seen again! uPS attempted delivery 1 Nov 19 but I missed the door…
-
All inclusive holiday was woefully poor- complaints route?
Hi, I hope someone can advise. My girlfriend and i booked a holiday through Loveholidays - flights, transfer, hotel. The hotel - all-inclusive in eqypt was billed as 5 star.ive been on enough holidays to know that Egypt 5 star isn't really a 5 star, but this was something else. You may have seen in the paper yesterday…
-
Small Claims Courts - how does it work?
Hi. I'm about to start proceedings against a company for negligence which led to damage of my property. Can I include items such as compensation and loss of earnings, on top of the repair costs? If I did and the judge disagreed with my figures would the whole case be thrown out or just the parts they don't agree with? For…
-
'Whatever Happens' cover on a 'Frost-free' fridge freezer
I have reached a bit of an impasse in my dealings with Team Knowhow who I've been paying for cover on my Hotpoint frost-free fridge freezer since I bought it around eight years ago from Curry's. I meant to cancel every so often but never got around to it and, as the fridge got older, I figured that I might as well keep…
-
Shoddy Building Work - Small Claims
Hi, Three years ago we had a porch built, and every winter since the roof leaks during strong winds. The builders have been back 3 times, but it still isn't fixed properly. So this year I got out a specialist roofing company, who said the roof was never fitted correctly from new, and gave me a quote to put it right. I've…
-
Insulation company breaks heating system. Won't respond to contact.
Hi, My Mum has had insulation fitted in her house (paid for by a home energy grant, I believe). It's a very old house without cavity walls so the insulation has been fitted inside the walls. The company that did this didn't remove the heaters to fit the insulation but, essentially, boxed them in, surrounding them with…
-
Advice on Exchange but outwith their 7 Day's Policy
Afternoon, I'm looking for some advice regarding exchanging a dress bought online. I ordered a bridesmaid dress from JJ'sHouse online (standard size not made -to- measure) unfortunately it didn't fit and will need to go a size up. However when I contacted them regarding exchanging it for a bigger size I was told as I'm…
-
Storage unit flood damage
I don't know if this is the right place to post.... All the ground floor units in our storage facility were flooded over the weekend (Fri night/early Sat morning) but they only bothered to tell us at 2:30pm yesterday (Tues). Their free insurance only covered fire and theft, which is fine, we accept we've lost some stuff…
