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Oven Temprature
Hi I hope someone can answer this and I'm unsure if this is in the right Forum... We have a double oven, the bottom is the main one and the upper is a small oven and a grill combined. HOW HOT should the upper oven get (when not turned on) when the lower oven is in use?? The reason for asking is that it gets so hot that my…
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Littlewoods BNPL help
I bought some things from littlewoods last November on buy now pay later and have just paid it all off as it's due in 2 days. My balance still shows the interest from this order and hasn't been taken off, also I allocated this payment to the BNPL section and it still says I have to make a minimum payment by the 15th of…
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Wrong colour vynil installed kitchen+damage
Hi everyone, I'm looking for a bit of advice as I'm not sure what my rights would be. I started renting out my house around 9 months ago when I moved in with my boyfriend. Tenants moved out and there was a lot of damage in the kitchen vynil. My property is fully managed, they asked a contractor to come around have a look…
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Builders leaving damage and mess
My builders have taken nearly 8 months to finish a 3 month job building a cabin. It is still not finished but just needs a few things done and a good clean up. They have destroyed most of the grouting in the patios and the paving is filthy. Should they jet clean and regrout? They said that there was some grouting missing…
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Recontrer Printemps online Chinese shop
Hello, In October i bought a pair of boots from Recontrer Printemps, a Chinese company with a FB page (stating, wrongly that they are based in Spain!) Paid by debit card. 4 weeks later I received the boots. Unfortunately, they don't look anything like the advertised photo; the colour is all wrong, there are brown stains…
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Misinformed re. Flight Schedule.
Outward bound flight booked and paid with understanding return flight would be released for purchase (Flight is March 2020). Flight release date passed with no return flights released. Emails, Phone calls and online chats. 2 staff confirmed we had nothing to worry about and that we would definitely be able to purchase our…
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Situation with the builder
Hi Everyone. Not sure where we need to post this. We have recently hired a landscaper who agreed to do with turfing and patio for our garden. He finished the turfing and started on patio but didnt finished the patio. He is asking for the money now, which we are reluctant to pay as we know he will not come. We have told him…
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Small Claims Advice
I was wondering if anyone had any advice, or has been through something similar, regarding a rogue plumber… To cut a long story short, I paid some money up front (I know, I know!) for materials and labour and he did a runner. I am now £750 down. After speaking to Citizens Advice, I sent the required letters and took him to…
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very uk (shop direct) help please!
hi guys i Would be very grateful if any of you lovely ladies or gents? could help me? i ordered a pair of burberry sunglasses off of very, Andd i had them sent to my local click and collect store. on opening them, they were the same brand but a completely different pair of sunglasses, to what i had ordered and what was…
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Enforcing a CCJ
I have a judgement against someone, personally and his company, but he hasn't paid. I called the court helpline and they suggested sending in the bailiffs, but I'm pretty sure he has the money in his bank account. Just wondered if seeking a third party debt order would be the better option? Any advice would be appreciated.
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Can I ask them to compensate for the lost day of work?
After having an armchair that I have bought from a well known large company for £550 it has developed a major fault with the metallic parts protruding the fabric. The company said that for them to make any decisions regarding the guarantee claim they will need to do the inspection. However this is an all day appointment.…
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trouble getting my refund without returning item
Hiya Guys, need some feedback. In April 2019, I succumbed to an advert for dietary product online, 'today's special price' etc. Followed the link, paid the price, and sat back to wait for my deal. Thought I'd just check the email details an hour later, and realised I had pressed the wrong amounts and was charged for 5…
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Faulty Ebay purchase
Not sure if I'm on the right thread but I need advice. My son bought a new pair of Chainsaw boots through a seller on eBay, after a few months they have split along a seam which is clearly a manufacturing fault. He contacted the manufacturer but they said he had to go back to the Ebay seller but the Ebay seller no longer…
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Faulty washer-dryer from AO - rights?
We had a new washer dryer delivered by AO around fortnight ago. Since then we've had an ongoing battle with them. The issue is that on the drying cycle it pumps air constantly for the full 2 hours. It vibrates and shakes our flat. Weve uploaded a video and sent it to AO and even one of their agents has advised it doesnt…
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Voucher bought through a third party
Just wondered what my rights are if o have a voucher purchased through a third party i.e Red Letter Days, and the company that voucher is for goes bust before I use it? Am I entitled to a refund from the third party company?
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Mattress purchased but now it's cheaper
Hello Just purchased a mattress about one week ago online for a grand and delivery is due this Friday but I just seen that it's now reduced by £100 to £900 can I just cancel and get a refund and then re order it or is it not as simple as that?
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Deliveroo was hacked and they didn't say anything: What are our rights?
Hello On 5th November I received an email from Deliveroo to change my password because they 'value our security'. I ignored it but when I tried to log in it forced me to change my pass which I did. Today, I placed an order and after an hour or so I got several emails that my address changed, my phone changed and an order…
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Amazon delivered wrong item, refuse refund until returned
Hi guys, I recently ordered a computer chair off Amazon, and received something else entirely. The box was so heavy two of us had a hard time lifting it, it seemed way too big for a chair. Inside was a bunch of photography stuff, all the lights and stands, looked like professional stuff. Despite everyone telling me to flog…
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Embroidery company returns
Hi I placed a large order with an embroidery company via their Facebook. Some of the items I ordered included several navy softshell gilets. However when they arrived it was navy and royal (royal blue lining and zip) which unfortunately doesn't really go with my orange logo. The only pictures I saw on their Facebook photos…
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Used Car Purchase Issue
Today, I purchased from Lookers Ford (main dealer), a Ford Kuga 64reg, which I travelled 200miles to collect. I had seen the vehicle on Auto Trader and as I was not nearby to view I asked for a video and walk around of the vehicle (standard practice). The vehicle looked in excellent condition and the salesman specifically…
