Recontrer Printemps online Chinese shop

clawsie

Hello,
In October i bought a pair of boots from Recontrer Printemps, a Chinese company with a FB page (stating, wrongly that they are based in Spain!) Paid by debit card.

4 weeks later I received the boots. Unfortunately, they don't look anything like the advertised photo; the colour is all wrong, there are brown stains all over them and they are unfinished (ie pieces not stitched/glued). In short, a right mess! These boots are unwearable.


I complained, sending photos, and they replied "We can give you a 10 Euro coupon as a compensation to make up for our mistakes". They also said that "if the shoes come back, it will cost you a lot of postage."


This is not good enough. I want a full refund, £39.

What's the best way forward do you think?


Many thanks

waamo

Try a chargeback from your debit card provider. It might work, there again it might not but you've got nothing to lose.

clawsie

Thank you waamo, will try that.


Do you think threatening them with negative feedback/report their FB page for false information will achieve anything?

waamo

clawsie wrote: »

Thank you waamo, will try that.


Do you think threatening them with negative feedback/report their FB page for false information will achieve anything?

I doubt they will care but as I said you have nothing to lose.