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Embroidery company returns

Widget123
Widget123 Posts: 1 Newbie
Fifth Anniversary
in Consumer rights
Hi I placed a large order with an embroidery company via their Facebook. Some of the items I ordered included several navy softshell gilets. However when they arrived it was navy and royal (royal blue lining and zip) which unfortunately doesn't really go with my orange logo. The only pictures I saw on their Facebook photos was plain navy gilets not navy and royal. Am I correct they should refund or exchange even though this is a personalised item as it's not the colour I ordered

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,862 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Widget123 wrote: »
    Hi I placed a large order with an embroidery company via their Facebook. Some of the items I ordered included several navy softshell gilets. However when they arrived it was navy and royal (royal blue lining and zip) which unfortunately doesn't really go with my orange logo. The only pictures I saw on their Facebook photos was plain navy gilets not navy and royal. Am I correct they should refund or exchange even though this is a personalised item as it's not the colour I ordered
    If you're a genuine consumer, yes. If you're a business, it depends on your contract terms and conditions.
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    That's typical of embroidery companies.

    They'll always try to stitch you up.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,862 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Deleted_User wrote: »
    That's typical of embroidery companies.

    They'll always try to stitch you up.
    Stop needling people's threads.
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