repair company caused more damage

GeeJayArr

Hi,
I recently sent a component to its manufacturer for repair, the repair was carried out apparently without a problem, but when they have then 're-set' the component, it no longer works.

The component worked perfectly before being sent to them (which they acknowledge) the repair was to remove a seized screw. (I know it sounds simple, but it is a complex component)

The component is a few years old and so out of warranty.

The cost of the component brand new is around £1000.

They are suggesting that I could pay £250 for the further repair to be carried out to hopefully rectify the problem, or £250 for a brand new item.

Do i have any rights etc. regarding the fact they have 'damaged' my item, or is what they're offering me an acceptable solution.

Thanks in advance

Aylesbury_Duck

GeeJayArr wrote: »

Hi,
I recently sent a component to its manufacturer for repair, the repair was carried out apparently without a problem, but when they have then 're-set' the component, it no longer works.

The component worked perfectly before being sent to them (which they acknowledge) the repair was to remove a seized screw. (I know it sounds simple, but it is a complex component)

The component is a few years old and so out of warranty.

The cost of the component brand new is around £1000.

They are suggesting that I could pay £250 for the further repair to be carried out to hopefully rectify the problem, or £250 for a brand new item.

Do i have any rights etc. regarding the fact they have 'damaged' my item, or is what they're offering me an acceptable solution.

Thanks in advance

How much would a "few years old" one of these components cost you to buy? That's your loss. The offer of a brand new replacement for just £250 seems a good one, given the age of the broken one.

DoaM

Is £250 on top of what you had to pay for the "repair"? Or is £250 the all-in price?

Jumblebumble

GeeJayArr wrote: »

Hi,
I recently sent a component to its manufacturer for repair, the repair was carried out apparently without a problem, but when they have then 're-set' the component, it no longer works.

The component worked perfectly before being sent to them (which they acknowledge) the repair was to remove a seized screw. (I know it sounds simple, but it is a complex component)

The component is a few years old and so out of warranty.

The cost of the component brand new is around £1000.

They are suggesting that I could pay £250 for the further repair to be carried out to hopefully rectify the problem, or £250 for a brand new item.

Do i have any rights etc. regarding the fact they have 'damaged' my item, or is what they're offering me an acceptable solution.

Thanks in advance

This makes no sense
Why are you not telling us what this component is?
Why would the manufacturer imagine that anyone want to pay £250 for a non guaranteed repair to an out of warranty component over paying the same for new one?
Is this really what the manufacturer offered?

GeeJayArr

I was going to have to pay £100 for the initial repair.... then if I wanted it sending off.... it would be another £150.

mattyprice4004

What’s the component?

GeeJayArr

They're offering me a new one (it's part of a bike) for £250.... to buy one new now would be around £1000.
It is obviously a good 'deal', I can see that.... my concern was that they were trying to pull the wool over my eyes, as they have broken it whilst fixing it. I was worried that they were trying to fob me off with a good deal, when I was entitled to something else as they had broken it.

GeeJayArr

A power meter crank

Aylesbury_Duck

GeeJayArr wrote: »

They're offering me a new one (it's part of a bike) for £250.... to buy one new now would be around £1000.
It is obviously a good 'deal', I can see that.... my concern was that they were trying to pull the wool over my eyes, as they have broken it whilst fixing it. I was worried that they were trying to fob me off with a good deal, when I was entitled to something else as they had broken it.

It is a good deal. You wouldn't be entitled to a completely new crank free of charge to replace your few years old one. A less helpful company could probably get away with saying that the breakage was not their responsibility, such was the age of a high-stress, years-old item. Another company might accept their part in breaking it but even then, their only obligation to you would be to put you back in the same position you were in at the start, which is with a replacement second-hand crank or an amount of money sufficient to buy a second-hand one. That they're prepared to sell you a brand-new one with RRP of £1,000 for £250 seems an excellent deal to me. Grab it!

GeeJayArr

Good stuff, thanks,
My concern was that there was some rights somewhere that I had to look at a different resolution.... but it looks like I'll take they're offer.

Thanks all for your time