Refund not received

cornish_donkey

Hi I placed an order online on October 23rd and was told the item would be released and dispatched around November 3rd. After waiting a while I emailed asking where my item was and they explained unfortunately the item is no longer available and I should have received a refund they then told me they’d look into it. It’s been nearly a week since they last made contact and they have failed to answer my last 2 messages so obviously it feels like I’m being ignored. What do I do now?

unholyangel

How did you pay?

cornish_donkey

unholyangel wrote: »

How did you pay?

I paid with a credit card.

DCFC79

cornish_donkey wrote: »

I paid with a credit card.

That should be a clue as to your next step.

cornish_donkey

DCFC79 wrote: »

That should be a clue as to your next step.

? Phone them?

DoaM

Chargeback for non-receipt of goods.

LordSmug

cornish_donkey wrote: »

I paid with a credit card.

How much did you pay?

cornish_donkey

DoaM wrote: »

Chargeback for non-receipt of goods.

Do I ask the credit card company for chargeback?

It was for £53.50

DoaM

cornish_donkey wrote: »

Do I ask the credit card company for chargeback?

It was for £53.50

If only there was an article on this very website that explained about Chargebacks and Section 75 or a search engine that could do likewise .................................

ThumbRemote

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/

cornish_donkey

Thank you for the useful comment ThumbRemote.

I’m not sure why I deserve so many sarcastic comments? I’ve never encountered this problem before so didn’t even know you could chargeback.