Oven Repair After Warranty Repair

perjubs

Hi All!

About 16 months ago I bought a Hotpoint oven, 11 months after purchase it had a temperature sensor fault which was easily with a repair through the warrant at no cost to me. However, no more than five months after that repair the exact same error has occurred, I've spoken to Hotpoint and they say they wont do anything about it unless I pay them.

Am I right in thinking there should be some kind of guarantee on the repair work done? Or could I possibly argue this is now an inherent fault as it has happened twice in less than two years?

The thing is, I could probably order the part myself and fix it, but I don't think I should have to especially as Im sure it will just happen again and after I've opened up the oven it will be easy for them to say its all on me.

DoaM

You could try arguing that a 2nd fault of the same nature means that previously they fixed the symptom and not the cause (e.g. a PCB fault).

However you have no contract with Hotpoint other than what the warranty terms offer ... unless you bought direct from Hotpoint? Your contract is with the company you bought it from (seller).

As it is more than 6 months since purchase/delivery then the onus is on you to prove that there is an inherent fault. This can be done by commissioning an engineer's report that identifies the fault and states (on the balance of probabilities) that this fault existed at purchase (i.e. is inherent). Any further action you can take would be against the seller, not Hotpoint.

Have you tried contacting the seller?

perjubs

DoaM wrote: »

You could try arguing that a 2nd fault of the same nature means that previously they fixed the symptom and not the cause (e.g. a PCB fault).

However you have no contract with Hotpoint other than what the warranty terms offer ... unless you bought direct from Hotpoint? Your contract is with the company you bought it from (seller).

As it is more than 6 months since purchase/delivery then the onus is on you to prove that there is an inherent fault. This can be done by commissioning an engineer's report that identifies the fault and states (on the balance of probabilities) that this fault existed at purchase (i.e. is inherent). Any further action you can take would be against the seller, not Hotpoint.

Have you tried contacting the seller?

hi, thanks for the reply. I havent this time, but in the first instance they just told me to go to the manufacturer and now I have a cover plan with the seller Im guessing they will just tell me to use that, I will try it though.