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Advice please, expensive items of clothing ruined through dodgy diesel pump at garage
Hello all, I would like some advice. I filled my car up with diesel at a Shell garage yesterday . The nozzle was definitely dodgy and leaked diesel all over my brand new boots (only got them 2 weeks ago and still have the receipt) and my 100% wool dry clean only coat. The boots are suede and absolutely stink of diesel as…
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HTC failed to repair phone for over 4 months
The HTC One S phone I received as an upgrade on my pre-existing contract with Three in July 2012 has completely died in August. I sent the phone for warranty repair - HTC dealt with it under warranty and in ~ 3 weeks time I had my phone back. There was only a one little problem - the screen was scratched. I raised the case…
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Distance selling - cooling off period for E-ticket?
Hi, I hope I am right in thinking that the normal 7 day cooling off period under the distance selling regulation applies to e-tickets also? Story is I bought online tickets for a visitor attraction, and only after buying them I realised I bought them for the a similar attraction with the same name, but many miles away! The…
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Argos royally screwed me
Hello All, need some advice as I'am fuming! I ordered a PS4 on friday ( website said in stock ) I ordered, payment was taken and I got a delivery date for today, great! I rang up at 8pm as I did not receive my order, which they told me hasn't even left the warehouse because of stock issues ( i don't blame them, it is a hot…
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Samsung 'Repair' Centre V Supply of Sales and Services Act 1992
I have posted this in the Vent board but I think its better off in here :) I paid Samsung for a repair to my phone of £130 in June 2013 as my phone had stopped charging. I was told it was 'water damage' so I reluctantly paid for it to be fixed. Fast forward to September. Issue happening again, but on and off. I put it down…
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Yodel lost my sports direct order what to do now?
Hi I placed an order with nufc direct on the 7th December yodel were supposed to deliver on the 10th however they claim that the goods were stolen along with the couriers van at some point on the 10th. They also claim that they contacted nufc and told them. I emailed nufc through their on line contact form several times…
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Shipping charges for returning faulty item
Hi all Need help please. To cut a long story short I order a Northface coat of a website, got an email after 3weeks chasing it to say out of stock and gave me a few choices to order a different one which I did. Still didn't arrive so chased again said problem with shipping address so I emailed to say cancel the order. Low…
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Hein Gericke Suspiciously Quiet
Hi folks Hope a biker can help! I ordered a helmet a couple of weeks ago from Hein Gericke, during a sale. They say that delivery is within a few days during busy periods, but I've heard nothing. They never pick up their general customer service line, and nor do they answer emails. I managed to find the number for their…
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Repair shop failed to repair item.
This is on behalf of my dad really, who is concerned. About 2 weeks go, he took an amplifier to a local repair shop. The amp will turn off after a period of time. They kept the amp for 2 weeks before returning it, saying they replaced a board and re-did some dry joints. Came to £150. When my dad took it home and tested it,…
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Currys / PC world cashback rip off
Is anyone else having issues with recent cashback offers from Currys / PC world? I have tried to claim a £50 cashback for a purchase of a surface pro 2, but they are saying I should have filled in a form which I was never given. After ringing their premium customer service line to try and sort it they promised to call back…
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CSl Sofa
Hello, We bought a CSL sofa and it got delivered on Saturday, we checked wound the sofa and it had a rip on the arm. The delivery guy put down on the sheet about the rip in the arm and advised an engineer will come out to inspect it and if they cannot repair they will replace. We signed the form to say it was delivered but…
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Replacement faulty part
Bought an Ipad from my local three store on contract. Three months later charger cable is not working. New one costs £15 which isn't too bad but I would have expected original to last longer than this. Apple store is a pain to get to so I was wondering do the three shop have to replace it or can I expect them to fob me off…
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Scary knock at door
not sure if this is the right place to put this so feel free to move it if it's in the wrong place. At about 10.30 tonight there was a knock at the door. I looked through the peep-hole and didn't recognise the person so decided to ignore it. The person then knocked again, this time trying to open the door (thankfully it…
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Holland and Barratt
I recently made an online purchase with Holland and Barratt for approximately £52, I payed by credit card and the money was taken 24 hours later. When the parcel hadn't turned up 7 days later, I queried with H&B why it was taking so long to deliver to be told that the parcel had been sent to my house and gave a time and…
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Debenhams Credit Card Point Dramas
Apologies if I am posting in the wrong section. Moderators feel free to put itin the right category: I made a few purchases in Novemeber at Debenhams. They had an offer on of "spend £40 on your Debenhams credit card and get 500 points". This equates to a £5 voucher which is normally sent with the credit card statement. The…
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Currys not honouring "Free £50 voucher" with product
Hi, I'm just trying to figure out what my rights are and what options I have regarding a voucher I should have received by the 21st November. I have been in contact with them multiple times on the phone - for the first 2 weeks I was told i should have the voucher shortly, on my most recent call they have said that the…
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Store Refusing Refund
Yesterday (Saturday 14th December) we bought a H2O Mop X5 from The Range after seeing it advertised on the tv via a product demonstration and it looked quite good. The product cost us £100 and we paid via our Debit Card We got it home and we tried the product, however the product was very disappointing and didn't really do…
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On-line discounts not reconised!
Im not sure if I am the only person having this problem, but with Christmas coming up I thought it would be nice to get my mum a pic of her grandchildren. Ive used Boots before for photography prints, so naturally went back. To my suprise they were offering 50% off (using discount code 50xmas13) So we placed the order on…
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Distance Selling Regulations and Currys
If I buy something from Curry's online or over the phone, does anyone know if my purchase is covered by the distance selling regulations? In truth, I have seen the washing machine I want in the shop but just can't be 100% sure it will fit the very narrow depth I have - in which case I would want to get a refund within 7…
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credit card benefits
Hi I am in dispute with a solar PV company who have installed a system not agreed by me...I owe them a final £500 of a total £6500 payment, they previously refused the large payment of 6k on my cc as they said they needed a bank transfer. I wanted the s75 protection. They said they had insurances to protect me and there…
