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Help needed please re: repair to phone
Hi All. Just wondering if someone can advise me on where I stand regarding a phone that I've paid to be fixed, but it's still broken. I took my daughter's phone to a stall on the market and they said they would send the phone off and quoted me £35 if the phone could be fixed or the phone back, free of charge, if it…
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Car not repaired, now requesting more money.
Hello all, long time reader, but only just joined. I'm after your opinions on a repair we're in the process of, hopefully, getting sorted. We have a 2004 Mercedes Viano Ambiente and mostly love it. About 8 months ago it developed an intermittent fault. Occasionally, upon trying to start the car it would come up on the dash…
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10 weeks old faulty phone bought from Currys...refund/replacement?
Hi, I need some advice as to my rights (if I have any!!!) I bought a twin home phone set from Currys locally for £23.99 about 10 weeks ago. The phones have stopped working and I have read the trouble shooting manual that came with the phones but there is something faulty wrong with the phones. How am I fixed for getting a…
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MCOL Advice
I have a claim with Credit card company xxxxxxx, To reclaim Fees You submitted a claim on 19/11/2013 at 18:57:43 Your claim was issued on 20/11/2013 XXXXX notified the court of a change of address on 04/12/2013 XXXXX issued an acknowledgment of service on 04/12/2013 XXXXX issued a defence on 12/12/2013 XXXXX notified the…
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Internet company will not give refund
I bought a tablet on the cheap disability aids website. The description of the item when purchasing seemed really breakthrough they did not name the make. After receiving the tablet it was damaged with a big scratch down the back and blue ink on the reset button which makes me believe it was already a returned item. I paid…
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Debenhams help please
Hi, Bought some Jean Paul Gaultier Classique perfume from Debenhams online for a crimbo present for my wife. I could hear something rattling inside the can so took the cellophane wrapping off to check inside, found one of the plastic tags snapped off, so the bottle wont sit properly. Debenhams return policy mentions…
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When is "free delivery" not free delivery?!!
I've just bought my daugter a book for a christmas present through play.com (although they are acting as 3rd party seller for BargainBooksOnline. The order stated free delivery. Basically the RRP on the book was £6.99 (and was stated on the website, which I missed) and they sold it for £11.44. My original complaint was…
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Faulty tv from Currys and damaged on repair
ok...... bought a 42" LG TV from Currys in August this year, it kept switching itself off we were told by the store it was energy saving. they eventually admitted it was faulty and took it away to repair it. It had to have a new circuit board. It was meant to be delivered back to us a week later, nearly 4 weeks later and 5…
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Charged £94:00 for non delivery of Bedstar bed
I've just been charged £94 by Bedstar for a divan bed and mattress which the delivery staff could not get up the stairs. They solid our mattress when removed from our house and placed in their van. My wife and I had to go to IKEA and purchase a bed the same day, and yes an identical mattress was taken upstairs without any…
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Missing freebie
Hi, i'm hoping one of you will be able to advise me on this. Last week I ordered a Samsung Galaxy Tab3 from Asda Direct, it was advertised on their wesite as coming with a free 16gb memory card. I took delivery of the Tab but there was no memory card with it so I e-mailed Asda customer services. I have just had a missed…
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Didn't arrive & seller not responding
Hi On 27th August 2013 I bought an engagement ring online from a shop hosted on: http://www.etsy.com/uk/shop/ I paid $1230 (£816) using Paypal which withdrew money from my HSBC VISA credit card and was patient as I knew the ring had to be shipped from America. After a few emails back and forth I was advised by the seller…
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My rights? Tumble Dryer broken 4 months after end of warranty
First time post and looking for advice and ammunition! I purchased a John Lewis brand tumble dryer from John Lewis on-line in early August 2010 with a 3 year parts and labour guarantee. It broke yesterday - 4 months outside the guarantee period so I called the number in the instruction manual and they said that as it was…
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terrible service from Bentley Photographic
Hi, I'd order two sets of my sons school photos from Bentley photographic costing almost £50.00. When they finally arrived I noticed that they had printed the same photo. I telephoned Bentley to rectify the problem to be told by the woman on the phone that it was actually my fault that I'd ordered the same photo online…
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Mighty Deals appalling service...
Basically, ordered a 7"tablet 16th Oct this year, redeemed voucher, waited.... and waited... etc. Emailed them, generic reply: 'Has this issue been resolved?' Well, no, that's why I'm emailing you. 2nd email: Still waiting for item, their reply: 'You need to wait twenty days'. We'll email you a tracking number. Ok, waited…
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appalling service from Very
SUMMARY: - Very failed to deliver a TV, giving me less than 24 hours notice and failing to offer a reason. I rearranged delivery, then they delivered the wrong TV. I waited at home for 4 days in total, and it took several weeks to correct the order. As compensation, they offered me a 15% discount (to a max of £30) for a…
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Sales of Goods damaged after 30 days
Hi Everyone I wondered if you could help me I bought 2 sets of duvets and pillows for my twin daughters at the end of Sept but I didn't start using the pillows until last week as my daughters are a bit young. After the first night I went into their bedroom and noticed stuffing had come out of the pillows. I was very…
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replacing faulty tv at sale price or reg price
Bought a Samsung tv at Tesco only on Friday and had developed a fault. Tried to replace it today and all they could offer was a different spec tv but not as good, or my money back. I do want the replacement. This sells on Tesco direct at original price which I prefer. Surely this option should be available to me? There is…
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Rights with Groupon
So around a year ago, I used Groupon to buy a voucher. I checked with the retailer who had no stock of what I wanted, but didn't tell me they weren't getting more stock. So I held onto the voucher for a month, until it became apparent that stock wasn't arriving and the deal was expiring. Groupon refunded me in Groupon…
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Ordered item as said in stock, money taken but on backorder?
I ordered an item from WOW HD as it was 'in stock' on the 9th of December. The money was taken from my debit card yet I go check the order status now as I find it odd it hasn't arrived yet and it says 'back order'. Are they allowed to take money without actually dispatching the order or having the item in stock? It was…
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postal service
Morning all, Happy Christmas, A bit of info/advice please, bought M&S vouchers for my offspring for Christmas, I posted second class without insuring cards, £40 each, sent two weeks or so ago, one of them hasn't arrived will give it a bit more time yet. My reason for writing to my learned friends, is I had the same problem…
