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Online course - rights to return
I bought a years subscription today to some online learning courses, only to discover that the UK company is giving me access to material I already have access to through an American company at a fraction of the price! I didn't read their terms and conditions nor was asked to while paying for it. I have logged into the…
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Recurring fault on TV
Purchased a Samsung TV from Currys. Faulty screen noticed around 9 months after purchase and repaired by Samsung (via Curry's customer services). Same problem has recurred 13 months after purchase. I have been trying to insist on a refund as the TV is clearly inherently faulty? Samsung actually changed the entire screen…
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Refund rights?? Courier damaged returned item
Hi, I have an ongoing dispute with a company that supplied me with a new radiator for my car. Keeping a long story short, I ended up returning it unused for a refund (less the agreed restocking fee due to over 7 days) However, the company said it arrived damaged from the courier and so they can't give me any refund. When I…
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ASDA Black Friday Nightmare
Hi All, new to the forum so be gentle please. I've been having a nightmare and rather than type the whole story again I'm just going to paste my letter to Asda's CEO. Any advice would be brilliantly appreciated....... "Dear Mr Clarke, I am writing because I am most upset at the whole situation I find myself in. My whole…
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Can we claim back Import Duty/VAT?
Hi, please let me know if I've posted this in the wrong forum as I'm not sure. My son's friend is over from USA on exchange at University. Firstly, his parents sent him a parcel of his own Winter clothes (not new), DHL charged around £60 in Import Duty/Tax. I think he should be able to claim this back, am I right? If so,…
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Possible theft of delivery parcel
7 days ago I should of received my screwfix order, via next day delivery. After it being a day late I rang parcel force to see where it was where they said it had already been delivered and signed for by myself, even though I was at work all day????!!!! The delivery driver as been questioned and has now changed his story…
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Very - Not honouring deal :-(
Not sure if this is the right place to post... but... On 16/11/13 I ordered a sony Experia z for £399. At the time, they had a banner advertising £50 cashback on phones up to £398 & £100 cashback on phones £399+ & my phone was one of the qualifying products for £100 which was the reason for purchasing it. Phone came…
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Faulty laptop
Evening all, Please can I ask for some advice? Last weekend I bought an ex-display laptop from tesco and after looking over it before giving it to my son, I have found that it won't even power on. It's been charged up for a couple of hours, the power button lights up, the fan starts, stops a few seconds later, restarts and…
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Some advice needed with faulty out of warranty TV
A purchased a fairly expensive TV from Comet in December 2011 which has developed a fault. I believe I could have normally used the Sale Of Goods Act to rectify this but since Comet no longer exists I don't believe that is an option. It was purchased on credit card and I have read about Section 75 but I'm not sure whether…
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Who is responsible for 'chasing' this return?
Hi everyone - just need to clarify. I ordered an item from John Lewis that I wanted to return. In the delivery note, it said they offered a free returns service. So I followed their instructions to the letter and arranged for a pick up. This was nearly 2 weeks ago. I called today as had not even received confirmation of…
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company in administration can't cancel credit agreement
Hi Hope you can help. My parents ordered a suite and took out a credit agreement for the balance. Paid deposit with credit card. Company has since gone into administration so they will not be taking delivery of goods. They claimed back deposit from credit card co with no problems but are having problems cancelling credit…
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Do I have to exchange?
Can anyone offer advice to someone who sells handmade goods? To explain in brief I sold 2 items (different designs) to someone who received the goods and sent an email to thank me for the items but both her boys liked one particular design and she wanted to exchange one for another of the design they both were obviously…
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Faulty Blinds
Hi all, After a bit of advise. In july we ordered and had fitted a set of vertical blind lovely job and very happy ect, however this last month the blinds wont close all the way and seem to be sticking. I gave the company a ring to day to ask about someone coming to look at the blinds. when I did the women on the phone…
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Currys won't take freezer back until engineer has called
About three hours ago I had a freezer delivered from Currys. My present freezer is on the blink so I am desperate for a new one. When it arrived one of the adjusting feet snapped off. I have just finished two hours of phone calls to Currys and Indesit. Indesit said that they can't send a replacement and we will have to…
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M&S Gift Receipt
Thanks in advance. Do M&S give cash back with a gift receipt or do you have to have an exchange or gift vouchers.
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HELP - What are my rights
Hi all, Can anybody tell me where I stand with the following. I bought my little boy a ride on motorised car from Amazon (who used a company called Toyz World) As I did not want my son seeing this I had it delivered to work. Whilst I was offsite working away the car arrived. I asked my father (who also works at the same…
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Tesco Opticians insisting I buy brand name contacts
I have recently placed an order with Tesco Opticians for contact lenses. I ordered monthly disposable lenses, but a cheaper brand then the ones I ordered before. The prescription and everything else about them is exactly the same. Surely not a problem?? Well.... they left a voicemail telling me they'd cancelled the order…
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Expansys non-delivery - what to do?
Hi, I ordered a Nexus 10 32gb from Expansys at the end of November. It was shipped on December 2 but Parcelforce have subsequently admitted that they lost the delivery. Expansys have acknowledged this. Expansys have yet to send out a replacement and it is driving me crazy. I've called and emailed them but their customer…
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DSR for deposits on future instore purchases
If you telephone a physical store to stock check an item and they say they've only one in stock and charge a 10% non-refundable deposit to put it aside. If you pay that but subsequently decide not to go into store can you cancel the hold and receive the deposit back under the DSR or is the fact that the order was due to be…
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Getting My Money Back?
Hi all, I hope someone is able to assist me with a problem I currently have in relation to getting a refund from a company. Its a long story, so apologies in advance. Approx 2 months ago I order items online from a company and paid via my credit card. The amount (incl p&p) was £113. The items were despatched via TNT parcel…
