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WH Smith giving out my personal details without consent!
Hi all, I've got a quick query I need some advice on. I recently bought a Kobo from WH Smith which when I got home was faulty, I returned it and got a replacement - no problem. A couple ofmonths on however I received an email from a stranger stating that he had just bought a Kobo from the same store and when he loaded it…
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I need help with a retailer
Okay so recently i took my daughters Nintendo DS console to a shop to replace the power input adapter. Upon going to collect it today he informs me that the bottom screen ( the touchscreen ) is " Fuzzy " I know for a 100% fact there was NOTHING wrong with the screen or anything else besides the charger input before i took…
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New consumer regs from 14 June
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf The group will be interested in these new regs, which (among other things) replace the DSR from 14 June 2014. Amongst other changes, it will now be a…
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Where can I go from here?
I ordered some champagne online on the 7th November, paying £5.95 for delivery within 2-3days. After not receiving the order I emaield to chase it up and was told that I should expect delivery on the 24th/25th November (bare with me...). Following this email, I asked for a refund of P&P charges, as they hadn't fulfilled…
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faulty tablet -recurring fault. retailer with adminstration isssues
Trying to find out if I have any opportunity under supply of goods and service act 1982 as I am pretty slur my SOGA chances have been scuppered due to the retailer going Into admin since purchase (although they are still trading). * bought tablet device in August 2012 from hmv * tablet twice developed fault with charging…
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Gift receipt Build a Bear.
Bought some bear accesories for my niece, got gift receipt. Got home and realised the price label one one item is also a barcode microchip. There is no way to peel off the.price without damaging it. Theres a chance they might need to take it back and I would hate them to run into problems if the label is damaged. Any…
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Online purchase of new bed
A new divan base with legs and mattress was delivered to me yesterday. I bought it online. Having slept on it, the mattress seems OK but the base is making a creaking noise when I turn over. Does anyone else feel that this qualifies as a fault with the base? I would like to ask the online company to send me a new bed base,…
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Hollister and their "Customer Services"
I wonder if anyone can help me with an issue I have withHollister? We purchased an item from the Hollister Bluewater store backin July. Initially we tried to use aBluewater gift card (a gift card that works in most stores in Bluewater), wewere told the transaction was not successful so instead we used cash. We then found…
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proof of purchase for item sold on gumtree
Hiya I've sold an item on gumtree to protect myself and the buyer, does anyone have an example type of receipt we can use for proof of purchase / payment?
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Sports Direct refusing refund for a faulty Squash Racket
I bought a squash racket on the 12/12/13 and used it twice. Yesterday (19/12/13) during a game I hit a ball and the string snapped which means I will have to get the racket restrung. I went to the store the lady at the till was sympathetic but didnt have the authorisation to do a return so called the store manager. The…
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Mattress guarantee dispute
Wondered if anyone has any helpful advice on my dispute below regarding my mattress... I purchased a Reylon mattress from an online retailer, about 1.5 years ago. This mattress can with a 5 year guarantee. Now the mattress is sagging and the foam is ripped in three places, exposing the springs. I have contacted the…
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Here we go again!! Parcels aagh!!!
Every year I get my neighbours parcels dumped in my recycling bin. I leave a note on my door to say that I dont want My parcels left with neighbours. I have come home to find 2 parcels in my recycling bin - one for me and one for one of my neighbours. Now this particular neighbour has been very abusive to me and quite…
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Bank Dispute
On 11/12/13 I placed stop requests against 3 payday loan companies with my bank as I have started a debt management plan. On 19/12/13 my wages were paid into my bank account and were immediately taken by the payday loan companies despite the stop requests. After speaking to the financial conduct authority I was advised to…
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Faulty bed?
Hi, I bought a divan base with legs and mattress online and it was delivered yesterday. Having slept on it, the mattress seems OK but the base makes a creaking noise when you turn over, which is driving me mad. I feel this is a fault and would like to ask the online company to send me a new base, without any further…
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Advice on cancelled holiday
Hello, I have ended up in bizarre situation. Myself and a friend booked a holiday independently of each other through the same package holiday company. So far so good - the bookings went through ok. However my friend subsequently made a complaint to the company about the holiday description. He says they emailed him and…
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Item delivered to wrong address
This is a bit long winded but i am seeking help as to what my rights are. A few weeks ago a found a company selling pandora charms and bracelets, myself and my fellow students had pooled together to buy gifts for my bosses, i checked out the company and it seemed ok, i sent an email asking if they were located in the uk as…
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Sale of Goods Act - what does it cover?
Is anyone sufficiently knowledgeable on the Sale of Goods Act to know if it covers replacing other items damaged by the original faulty article. We purchased a bathroom shower, tray and glass panels, and while the plumber and tiler were positioning the glass panel, it exploded. This apparently sometimes happens from a…
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section 75
I made a purchase from a company with a UK website, everything led me to believe that the company was British. When the payment showed on my credit card it was a Chinese Company. Within 1 month the presentation box housing the watch split, I contacted the company who suggested I pay postage for a replacement box. Now the…
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Seatwave delivery policy
Hello. Seatwave charge £9.99 for delivery to the buyer but make the seller send the tickets via royalmail without passing the £9.99 on. That doesn't seem right to me? Anyone
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consumer rights with purchase of fly boots
I have purchased a pair of fly boots and after little wear they have started leaking water and when i explained this to the shop, i was told they needed re soleing. i took them to the repair shop they recommended and was informed that there was a manufactering problem and they needed to be returned to be looked at. The…
