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damaged fridge
I bought a new fridge to replace a broken fridge and bought it from an Argos. it was a Hotpoint undercounter fridge and I bought it on offer. Hotpoint has delivered the fridge this Wednesday and left it unpacked. I had no time to unpack it until today when I have discovered the damage on the right side of the fridge - dent…
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Goods sold through Amazon
I am on the lookout for a decent bluetooth headset, and had my eyes out for a Plantronics M50. I always look on Amazon for price fluctuations, and usually looked at http://www.amazon.co.uk/Plantronics-M50-Bluetooth-Headset/dp/B005GZL7RY/ref=wl_it_dp_o_pC_S_nC?ie=UTF8&colid=1FPQXDZ431JED&coliid=I6UTZS8KFLICK, but I stumble…
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Distance Selling Regulations
Does anyone know if the Distance Selling Regulations, where you can request a refund (and pay or lose a delivery charge) within 7 working days, still applies if you have used an item - in this case a bed? Or is it the case that the regulations are there for you to simply look at the bed rather than use it? Thanks.
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3 missed boiler service appointments
Covered by Scottish Power Home Comfort for boiler. Started trying to arrange annual service in October. Should have been May but they 'forgot' to send reminder and I hadn't realised. Difficult to make appointments - teacher , can't have time off. Arranged appointment Mon Nov 18th. Daughter came over and waited all…
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3
Covered by Scottish Power Home Comfort for boiler. Started trying to arrange annual service in October. Should have been May but they 'forgot' to send reminder and I hadn't realised. Difficult to make appointments - teacher , can't have time off. Arranged appointment Mon Nov 18th. Daughter came over and waited all…
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Samsung S3 Mini Cracked Screen - Unfit for Purpose
I have another thread going which details my problem https://forums.moneysavingexpert.com/discussion/4851330 however I would be grateful if anybody has had a Samsung S3 with a cracked screen - without dropping it or standing on it. There appears to be an ongoing issue here with a manufacturing flaw and I am trying to get…
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Tablet left at carphone warehouse for repair has been lost
To cut a very long story short I left a samsung galaxy tablet with the carphone warehouse for repair (it was within warranty) and they have lost it. According to the store manager it's not the store's responsibility as they sent it away for repair and when I contact repairs and customer service I am told they can't help…
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Sent the wrong thing. What's fair?
If someone ordered a vinyl LP from the US (cost more than the CD version) and they were sent the CD by mistake, what would be fair for sorting out the mistake? The buyer got stung £13 for VAT and and outrageous £8 PO handling charge (not the seller's fault but may be pertinent if the vinyl is sent it's safe to assume the…
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Debenhams Flowers
Has anyone else had trouble with Debenhams Flowers? I ordered some flowers for my grandmother to arrive on the 20th December. They let you select a specific date to be delivered. I phone my grandmother today and guess what, no flowers! They sent me a Royal Mail tracking number and this is displaying as delivered and so I…
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Paid deposit for pushchair HELP
Hi, First time posting so please be kind. I paid a deposit on a pushchair from an independent nursery store approx. 8 weeks ago. I paid 25% of the balance which is £165 this was paid on my credit card. I have since changed my mind on the pushchair I want and thought I could transfer the deposit as the pushchair I want is…
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Vistaprint and VAT for website
Am I correct in thinking that VAT can only be charged to the value of 20% for a website hosted by Vistaprint? I know they are not a UK company but by selling in the UK and having sales above the threshold they should be bound by UK VAT laws. Rob
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Postage for replacement Product
I bought a product from ebay it has not lived up to its standards and is faulty and it been several months only, the buyer has told me that they would replace it. However, told me that I would have to pay the postage for them to send the replacement by post. Should I be the one paying the postage or the the seller. Thanks
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Return Costs can they be refunded
Hi I bought 2 silver pendants from notonthehighstreet 3 days ago. One of them was received the day after and the other today. When I opened them I was very disappointed with the quality and they were not how I expected them to be. I paid one of the sellers £2.75 for delivery and £1.75 for the other. I decided to return the…
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White Christmas
Hi all, Below is a copy of a letter that I sent to a well known bookmakers. They have replied, basically telling me the bets still on. Apparently my reason for wanting to cancel isn't good enough. Any thoughts? Dear Sir or Madam, A few weeks ago, after a few drinks, I placed a bet on a white Christmas at Leeds (airport)…
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Samsung Mini Phone - Rights!
Can you good people please share your views. My wife has had numerous phones over the last 20 years and never had a problem with a screen. Last July I bought one for her (on finance) for nearly £200 and within a fortnight a small crack on the side spread to the whole screen. We both put that down that perhaps she had…
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CarphoneWarehouse Dispute
I sent my phone away to carphone warehouse to be repaired under warranty. They have just called me to say that they are unable to repair my phone and they do not have any of the same phone to offer as a replacement. They have offered me a choice of 4 phones as a replacement but I'm not happy with them and I have been told…
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Groupon bed not as advertised
Hi there I need abit of advice. I brought a bed from groupon with memory foam mattress it is a storage leather bed for £249.95 I have received the bed and mattress made it and it looks nothing like the one advertised by groupon. It looks like a cheap imitation of the one advertised. I am not happy with it. I have…
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Am I too late?
I bought my son an Asus laptop in Oct 2011 for his Uni work, it was not cheap at over £900. It came with a 2 year warranty. At the beginning of last week the hard drive failed at 2 months out of warranty. I am well versed in SOGA and rang technical support who gave me a support ID but stated I had no rights as the 2 years…
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Heat Pad from Amazon almost burnt me then died
I bought a heat pad from Amazon. It arrived 3 days ago. I have problems with painful back spasms and when it arrived it seemed brilliant, it really did help. But more and more I noticed it wasn't heating at the same temperature. It would seem to go almost cold for long periods in the 90 minute cycle. Then today I plugged…
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Advice please returning something to next
Hi I had a handbag brought me as a birthday present in August, but I didn't start using it until October. A friend at work bought the same one and said it was £35 The problem is the handles - they are leather looking but plastic and have started peeling in many places! Both handles look really tatty and I am very…
