Goods sold through Amazon

stefano

I am on the lookout for a decent bluetooth headset, and had my eyes out for a Plantronics M50. I always look on Amazon for price fluctuations, and usually looked at http://www.amazon.co.uk/Plantronics-M50-Bluetooth-Headset/dp/B005GZL7RY/ref=wl_it_dp_o_pC_S_nC?ie=UTF8&colid=1FPQXDZ431JED&coliid=I6UTZS8KFLICK, but I stumble upon this one http://www.amazon.co.uk/Plantronics-M50-Bluetooth-Headset-Packaged/dp/B00E8UMTTI/ref=wl_it_dp_o_pC_nS_nC?ie=UTF8&colid=1FPQXDZ431JED&coliid=I2BU36AUSDGDLS
but although it is on Amazon, the price differential is very wide and I wouldn't want to purchase a knock-off.
If that would be the case, would Amazon be responsible if the seller refuses to return?
I understand the cheaper item is bulk packaged, but nowhere does it mention it is second hand or refurbished.
Any advice?

boo_star

I typed out a response and then deleted it because I'm not too sure anymore. Plenty of things seem to say "fake" but a bit of research shows Amazon.com themselves selling it for $26.99 in retail packaging so the price isn't abnormally low. They do only have 23 feedback though.

Amazons A to Z (?) system should cover you if the seller does a runner but you may get more helpful replies on the eBay board.

jacques_chirac

I have recently had this situation with a Samsung phone cover, where the order was 'fulfilled by Amazon'. It was a pretty blatant fake, so I spoke to Amazon CS via live chat and was instantly offered a refund.

Helix

boo_star wrote: »

Amazons A to Z (?) system should cover you if the seller does a runner but you may get more helpful replies on the eBay board.

Its fulfilled by Amazon which means they take over the shipping and customer service. So it comes under Amazons usual returns policy and you don't need to go through A to Z.