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CarphoneWarehouse Dispute
jimmypaul98
Posts: 8 Forumite
I sent my phone away to carphone warehouse to be repaired under warranty. They have just called me to say that they are unable to repair my phone and they do not have any of the same phone to offer as a replacement. They have offered me a choice of 4 phones as a replacement but I'm not happy with them and I have been told that a refund is not an option.
Am I legally entitled to a refund on this?
Regards
Jim
Am I legally entitled to a refund on this?
Regards
Jim
0
Comments
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jimmypaul98 wrote: »I sent my phone away to carphone warehouse to be repaired under warranty. They have just called me to say that they are unable to repair my phone and they do not have any of the same phone to offer as a replacement. They have offered me a choice of 4 phones as a replacement but I'm not happy with them and I have been told that a refund is not an option.
Am I legally entitled to a refund on this?
Regards
Jim
How old is the phone?Ask me no questions, and I'll tell you no lies0 -
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jimmypaul98 wrote: »18 months old, it has a 24 month warranty
A repair or a phone of similar make and model.Ask me no questions, and I'll tell you no lies0 -
Why are you not happy with them? Where it goes from here depends on the answer to this.jimmypaul98 wrote: »They have offered me a choice of 4 phones as a replacement but I'm not happy with themYou might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0 -
A repair or a phone of similar make and model.
Is that just your opinion? That has no grounding in law/rights etc.
Under the warranty, you get whatever is offered in the terms (usually a repair/replacement, but look in to the specific T&Cs in your case).
If you are not happy with this, you can claim a remedy under the SoGA. As your phone is older than 6 months, you will need to get an independent report (you pay for this) to say the fault with your phone is inherent.
If it is, CPW will refund the report costs and must then offer a repair, replacement or refund. As it seems they cannot repair or replace, they will refund. Please note that the refund can be discounted to reflect the 18 months use you've had (if there's an expected 3 year life of the phone, you may get a 50% refund for example)0 -
What phone do you have? what are the 4 phones they are offering?0
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