Advice please returning something to next

Pickle29

Hi
I had a handbag brought me as a birthday present in August, but I didn't start using it until October. A friend at work bought the same one and said it was £35

The problem is the handles - they are leather looking but plastic and have started peeling in many places! Both handles look really tatty and I am very disappointed. Yesterday my friend showed me hers which was exactly the same and we both expressed our disappointment. I dont have a receipt and the bag has obviously been used

Can I take it back? What do you think the reaction will be? Do you think I will get a credit note towards a new (different) one? It's not currently available on their website!

Anyone else had experiences with next in a similar situation?

DevCoder

The contract is between Next and the person who bought it.

Can they not give you the receipt?

Pickle29

She gave me a gift receipt in case I didn't like it - I did like it so I think I must have thrown it away as I no longer have the receipt!

I don't see her that often to ask if she got the original receipt as well.

My main question I think is, will they recognise faulty goods several months after purchase without a receipt (but obviously from next)?

bris

Without as receipt you have no rights, but you can always go ask.

mum2one

if you were given a gift receipt then this would have been instead of the normal receipt, its def worth a try.

Slowhand

Pickle29 wrote: »

She gave me a gift receipt in case I didn't like it - I did like it so I think I must have thrown it away as I no longer have the receipt!

I don't see her that often to ask if she got the original receipt as well.

My main question I think is, will they recognise faulty goods several months after purchase without a receipt (but obviously from next)?

The thing is without proof of purchase there is no way of Next knowing when it was bought (or stolen even!). You can but ask them though!

luvchocolate

I believe if an item is faulty they can not insist on a receipt, next will know their own stock from the item no on the label, I would go back with your friend who has has the same problem and show both bags.
I am sure next will offer you something in place of it.

fluffnutter

mum2one wrote: »

if you were given a gift receipt then this would have been instead of the normal receipt, its def worth a try.

The gift receipt won't be in place of the normal receipt, it will be additional to it. The purchaser will have be given the normal receipt. That's by the by anywhere because the OP says she ditched the gift receipt.

luvchocolate wrote: »

I believe if an item is faulty they can not insist on a receipt, next will know their own stock from the item no on the label, I would go back with your friend who has has the same problem and show both bags.
I am sure next will offer you something in place of it.

A shop can insist on proof of purchase (not necessarily the receipt). Next may indeed know that it's their own stock but that doesn't mean someone bought it, it could have been stolen.

OP, you could try one or both of the following: ask whomever bought it whether they still have the receipt. Go back to the shop, say it was a gift and you therefore don't have proof of purchase and hope they're feeling generous.