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maz403

Covered by Scottish Power Home Comfort for boiler. Started trying to arrange annual service in October. Should have been May but they 'forgot' to send reminder and I hadn't realised.
Difficult to make appointments - teacher , can't have time off. Arranged appointment Mon Nov 18th. Daughter came over and waited all afternoon. Found out after 6pm that engineer had phoned in sick and appointment was never going to be kept. Complained and received apology saying it was a 'training issue' .
Rearranged for 9th December. Daughter available again ( can only do Mondays). Had received 3 assurances that engineer would call half an hour before- no problem she is local. No phone call made just card and message to say he had come to the property but there had been no one home.
Complained again. No real explanation just a sorry and it's in our small print you can't claim compensation.
Rearranged for yesterday morning. Didn't dare go out. Phoned toward end of morning when no one came to be told they had cancelled that appointment on December 17th and I should have been told.
Can't do their next available date since it's a Wednesday in mid January. Further been told that services are now available only on Wed , Thur and Frid - means it will be at least 2 months before I can make an appointment.
Suggested they put me down for last job of day and I can be home by just after 3. No go - you must agree to be there 1-6. Asked repeatedly to speak to someone who could do something to resolve things. Told my only recourse was to write to head office - no email or phone number available. I will do but unlikely to have any result /reply until into the New Year.
In addition I want to change suppliers when contract runs out next month. Wanted my boiler serviced before I did so.
Absolutely furious and banging my head against a brick wall.
Any advice? Thanks

maz403

Sorry forgot title

ValHaller

Duplicate thread. Responses to the other thread

https://forums.moneysavingexpert.com/discussion/4851720