Distance Selling Regulations and Currys

Gregsy

If I buy something from Curry's online or over the phone, does anyone know if my purchase is covered by the distance selling regulations? In truth, I have seen the washing machine I want in the shop but just can't be 100% sure it will fit the very narrow depth I have - in which case I would want to get a refund within 7 working days. I assume I still can if I have paid to have it installed by them?

CKhalvashi

Don't tell them, you should be ok.

I think it's covered anyway, but have mentioned the above to be on safe side.

CK

unholyangel

Technically no. As DSRs only cover contracts concluded completely at a distance. However, chances are they'd never know you've been in store.

As for plumbing it in, again its not a simple yes/no. Technically the purpose of the DSRs is to let you examine goods in your own home the same you would in a shop. You wouldn't be able to have it plumbed in in the shop. However, where the cancellation right applies, that right is unconditional. They could chase you for breach of statutory duty to recover any diminished value but in reality retailers simply refuse to refund. Leaving the consumer to start court action and they'll file a counterclaim in defence.

Plus having it installed could also complicate matters as then they would be providing a service. And the 7 day cooling off period does not apply where the supplier informs the consumer they cannot cancel once the work has started in a durable medium. So you would lose money from that most likely.

Take a measuring tape with you into store? Or check the dimensions online? And check for reviews too And price comparisons/discount codes (in true mse style!).

CKhalvashi

Thanks for confirming that, Unholy Angel!

mo786uk

1) the DSR will not technically apply but as mentioned they would not know you had seen it in store so the DSR would apply

2) if you were rodering goods there would be no way you could have it installed and return it. in any event where you buy goods and a service it is classed as a service and once it is installed IMO that is it.

3) if it was goods then you may have to pay the cost of returning the item - which will be massive.

bris

Have you never heard of a tape measure? Go ahead but dont complain when you have to pay £65 to return it.

meer53

You can take stuff back to Currys within 7 days if you buy online if you change your mind. Their returms t & c's are on their website.

As previously mentioned, a tape measure is your best bet.

zaax

surely if there installers (knowhow?) can't install it they will take it away.

But as mentioned measure the gap (twice) and take a tape measure when your shopping for it. PS secound hand shops are a lot cheaper than new

unholyangel

zaax wrote: »

surely if there installers (knowhow?) can't install it they will take it away.

But as mentioned measure the gap (twice) and take a tape measure when your shopping for it. PS secound hand shops are a lot cheaper than new

OP (I think) is worried about depth....not width or height. In other words, they don't want it jutting out past where the units are, they'd prefer it flush with the units. If that's the case, they'll be able to install it.....just OP may not like end result.

Oh and PS....theres a reason second hand is cheaper. Cost and worth are entirely different things. Second hand goods are not always value for money - even if they are cheaper than buying new.