CSl Sofa

coburnm

Hello, We bought a CSL sofa and it got delivered on Saturday, we checked wound the sofa and it had a rip on the arm. The delivery guy put down on the sheet about the rip in the arm and advised an engineer will come out to inspect it and if they cannot repair they will replace. We signed the form to say it was delivered but received a call from CSL on Sunday to say as we have signed the form we are not entitled to a new sofa. Any advice? :mad:

mountainofdebt

I'm assuming that you didn't write on the form about the ripped arm?

bod1467

OP says the delivery guy did.

OP - the form that you signed, did THIS mention about the rip? If not, where did the delivery guy write to mention the rip?

Regardless, signing a delivery form does not sign that you accept the goods are undamaged and conform to contract - EVEN IF THE FORM SAYS THIS!

unholyangel

Buyer’s right of examining the goods.E+W+S+N.I.

• F1. . .
• Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, he is bound on request to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract

(2)Where goods are delivered to the buyer, and he has not previously examined them, he is not deemed to have accepted them under subsection (1) above until he has had a reasonable opportunity of examining them for the purpose—
(a)of ascertaining whether they are in conformity with the contract,

(3)Where the buyer deals as consumer or (in Scotland) the contract of sale is a consumer contract, the buyer cannot lose his right to rely on subsection (2) above by agreement, waiver or otherwise

Not to mention that any term which tries to restrict or remove your statutory rights is illegal and can be a criminal offence.

The above is taken from the Sale of Goods Act 1979 btw

Chickabiddybex

I suspect the driver didn't want to get in trouble for damaging the sofa so pretended to note the damage. Happens very frequently!

mountainofdebt

bod1467 wrote: »

OP says the delivery guy did.

OP - the form that you signed, did THIS mention about the rip? If not, where did the delivery guy write to mention the rip?

Regardless, signing a delivery form does not sign that you accept the goods are undamaged and conform to contract - EVEN IF THE FORM SAYS THIS!

oops that's exactly what I meant - I would have written on the bit where you sign for delivery mentioning the rip.....on the rare occasions when we had delivery of something and haven't inspected it there and then I always make a point of adding "not inspected" on the form

shazza49

I bought sofas from Harveys 6 months ago. Some of the seats have sunk down to the webbing. An examiner came on Saturday to look at them, and said we'd be eligible for a repair. I'd like to know, if I accept a repair, does that mean I can't later ask for a replacement?

frugal_mike

shazza49 wrote: »

I bought sofas from Harveys 6 months ago. Some of the seats have sunk down to the webbing. An examiner came on Saturday to look at them, and said we'd be eligible for a repair. I'd like to know, if I accept a repair, does that mean I can't later ask for a replacement?

You should start your own thread since this has nothing to do with the OP's question and will just confuse things in this thread.

coburnm

Thanks very much for the replies and help. I will see what the engineer has to say when he comes out :beer:

sickparrot

CSL are complete ****'s when it comes to customer service and faults with delivered items. Do not accept it if you are not happy with it and demand a replacement or a refund. The chances are an on-site repair will make it worse like happened with ours.

Photograph everything, write up a report of your complaints, take it straight to Trading Standards, they were great with us and eventually got a replacement.