Consumer rights

This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.

💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…

I have just found out that a letter I sent abroad by Royal Mail a couple of months ago has not been delivered. The letter has no monetary value itself, but has important implications. I have sent similar letters by Royal Mail in the last few years, and there was no problem with these. It went by normal delivery. I have…

I’m hoping some of the knowledgeable people here, particularly those familiar with consumer rights, retailer exclusion policies and civil recovery claims, might be able to offer some advice. I’ll try to provide a comprehensive and balanced account, including where I accept responsibility for making a mistake. The incident…

I was given an Adidas gift card which was bought in March 2023 with £150 on it. I used it once in April 2024 for £20. Earlier this year around April I tried to use it again but it wouldn't work. I spoke to Adidas and they informed me there was no balance and the card was deactivated. I asked why it was deactivated and what…

Varifocal glasses. Purchased in May 2026 from local branch of Armstrong and North. Purchased with credit card. I can't wear them. Long distance isn't right. Close up is awful, I constantly have to move my head to read. Get headaches when trying to use them. Vendor has already re-tested and re-made lenses to possibly slight…

My parents and myself have been having a terrible time trying to get a double glazing installation company to come back and rectify failed units at my parents house and to issue us both with the 10 year guarantee and the CERTASS certificates. Altogether, it has been dragging on for nearly 2 years in a cat and mouse game.…

We had a government grant for an ECO funded flat roof installation in July 2025. We have since had water ingress in some of our top floor flats (of which there are 8). We have claimed on our government backed insurance which apparently totals £4000 per flat so for the area of roof which is leaking over 4 flats, the total…

As an alternative to their complaint webform this can be used: customer.service@royalmail.com The advantage of email is you can include/attach screenshots and/or documents such as receipts. After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.

Both my husband and I have been banned from our local pub, which is the only place to go to in the village. It is owned by Punch, one of those pub companies and run by a licensee. The present one is dreadful, there is no food, it is not open at lunchtime and frequently shut in the evening as well and recently often runs…

Hi, sorry to bother you I have an ongoing issue i have had with a trader since 2021. I basically corresponded with this trader for work to be done on my vehicle and the car was collected from my home address 10/12/2021 and since then has been in the traders garage, i have over 50 different start/finish dates and excuses…

Adding my name to the list of people affected by UR.co.uk / Buyur Ltd. From reviews I sent my iPhone off to UR and was told £90 trade, I received notification of the completion of the trade in and payment in 14-30 days that was 4th June 2026. I have been chasing since and last told in September that it would be July 2027…

We bought a cabinet from Victorian Plumbing which we later returned as it was not required for our bathroom refurb. sent back via ParcelForce, Victorian Plumbing claimed the item was damaged on return and sent images saying we needed to speak to courier to get money back, We did not believe we had claim against the courier…

Hi, I was hoping someone may have some advice on this one…. I made an online purchase early morning with a well known high street health & Beauty retailer for a few items that i planned to give as Christmas presents, which had a good offer on them. That night, i received an email to say the items were out of stock and i…

I apologise if this is a recurring problem, but VP plays this card alot!! I returned a vanity unit because it was the wrong size. Opened it and realised straight away. Closed it, taped up very well (photos to prove). They received it 2 days later. 'NO refund' email right away stating it was damaged in transit on the way…

Hi all, I’m looking for advice and to share my experience in case it helps others. Two properties in my family had solar panels installed by A Shade Greener around 13 years ago. We have recently discovered several serious issues: 1. The solar lease appears to have been mis‑sold The homeowner was told they were signing an…

hi all I’d like to get everyone’s thoughts on this matter. back in mid 2023 I had nine solar panels installed. I reputable and they fitted components from one of the leading solar suppliers at the time. No one really ever showed me how the app worked or how the system works. I felt my electric bill had reduced but not…

Hi I have been chasing Enterprise for a refund I was promised in April and still haven't received. In October after yet another promise from them of escalating the matter I checked my credit card statement to discover I had not received the refund but had instead been charged £35. I have had no communication as to why this…

[how] can I claim compensation? I bought a TV online from Selfridges on 15 October, paying by credit card. I received a receipt and confirmation of my order (as described below) by email straight away. However when the item was delivered from Samsung Direct on 19 October they had supplied an inferior model. So naturally I…

around 35 days ago my son took delivery of a bath he had bought online. His plumber has opened the box and found out it has a cracked down in it. The company he bought it from have stated as it’s over 30 days it’s right to a refund or a replacement it’s not accepted. Obviously he didn’t want to open it without the plumber…

Yours Clothing want to deduct £1.99 from my refund for returning a pinafore with a fault in the material. Can they do that? I would have kept it if not faulty. Weird stripe right through one part of it.

Anyone experienced Deliveroo refusing to help you when you've been sent the wrong order from a restaurant. I was sent a wrong order and although i sent photographs and receipts they refused to help me and did not wish to know..Is this not a trading standards matter?