-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Successful claim under Section 75 - Merchant says I owe them money
Hi all, A few months ago I made a chargeback for faulty goods with my CC company. After providing all the information they told me I needed to make a claim instead under section 75 and I filled out the form. After an initial 45 days where the merchant could dispute, which they did, I provided more information and the CC…
-
When does the 30 day return start
I had a plastic shed delivered on the 1/6//2026 and it was damaged so I contacted argos and they sent a replacement on the 24/6/2026 but I'm having problems with the panels fitting together due to them being bowed so I've been on live chat with argos and they said they cannot do anything as the 30 days return have past. So…
-
Sports Direct Refund
Hi all, I purchased a pair of shoes online from Sports Direct around 2 months ago. They didn't fit so returned them within a few days of receipt. They were returned via InPost and Sports Direct sent me a confirmation email 3 days later saying they had received the package and would issue a refund within 14 days. All…
-
Right of withdrawal query
Hi - my wife bought some items online from H&M, which included some non-H&M branded items. We didn't realise at the time but these can't be returned to store and have to be returned by post. Unlike store returns, they charge £2.99 per return per brand and she will incur multiple such charges. If we "cancel" the order via…
-
Sports Direct refuses to refund faulty shoes because I have no box - 4 days old shoes
As per subject. I just bought AirMax shoes, paid £55 on card and £55 gift card in shop. I went back home, disposed the box, put the shoes on shelve next to 50 other pairs I have, and went on about my day. That was last Saturday. Today, I noticed that one of the shoe have manufacturer defect, it's VERY visible and makes the…
-
Defective Laptop from Currys – they won't repair without a Factory Recovery and a £150 backup!
. . .I ordered a brand new 17.3" Hewlett Packard Laptop on 30 December 2025 and delivered 2 January 2026. . . .Unfortunately it failed during the middle of last month on 15 June 2026 – the little indicator light on the power key failed to light up and the screen remained black – this laptop had Windows 11 from new and used…
-
Very Pay in 3 Refund
Hi all, I had to return a graphics card recently to very as it's not working. I'm still awaiting for the reund but very are wanting me to pay the installment. My question is, how will they refund me? Will it go to my card or will they just deduct the balance from my account? Should I pay the installment to be safe? Cheers!
-
Car not as advertised
Hi My daughter bought a car from carsa, online it was advertised with low milage , one owner, parking sensors etc, she test drove it and bought it. once home she noticed the sensors were missing and contacted the branch only to be told that the advert with her car on was a general description of the car and it was up to…
-
tradesperson fraud
Hi, we recently paid a tradesperson to do a small job on our boiler. All went well. We then paid a £2.5k deposit for a bathroom refit. All did not go well. About a week later he dissolved his company. I have done everything possible and followed every channel as advised by solicitor friends, citizens advice bureau etc but…
-
New Summerhouse defects
Hello We recently bought a summerhouse from Buy Sheds Direct and built it ourselves - husband is a carpenter. All good to begin with however the walls and apex bit have developed splits in the tongue and groove which means it's no longer waterproof - daylight visible! I emailed BSD to complain and they've offered little in…
-
Builder caused carpet damage while doing works
I had a building contractor round to drill some hand rails along a staircase. He did not put any coverings on the carpet so there is brick dust on some steps. Hoovering did not remove it all. We did not hire this contractor and in fact they were hired by the council as we were provided this hand rail fitting for free due…
-
Email claiming I'd set up a Direct Debit (Tembo)
Opened a new account (Lifetime ISA) with Tembo, paid in a one-time deposit to open it but very deliberately did not set up a Direct Debit. Did not agree to a Direct Debit mandate etc. However I later receive an email claiming "You've set up a Direct Debit". (Extremely unambiguous language through email.) Emailed to query…
-
MSE News: Forcing banks to refund some scam victims 'cut payment fraud by £73 million' -
The number of bank transfer scams has fallen after banks were forced to start refunding some victims, an independent review has found. But the "inconsistent implementation" of these mandatory reimbursement rules means your likelihood of getting your money back can depend on who you bank with – which the regulator says it…
-
Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
-
Query re rights when buying a refirbished appliance
Hi all A couple of months ago we purchased a refurbished air conditioning unit from an online retailer. Unfortunately there was a fault with the item, and we arranged for it to be collected for repair. After several (sometimes very hot!) weeks with no update we were eventually told that the fault had been identified and…
-
GWR Ticket refunds delay
Hi, For a refund claim approved and (they said) paid on Feb 20th, I have still not got the money. I contacted them after waiting for 28 days. After couple of enquiries, I have been told that there is an issue affecting all refunds. If it was affecting all refunds, they should have contacted me or at least when I contacted…
-
B.Gas Boiler Maintenance Contract.
I have a British Gas Boiler & Heating System Service / Safety Check and Emergency Repair Contract. It's been running for 18 years since I moved to this address. Every year it's cost goes up -- I'm now paying £26.21 per month = £314.52 and about to be increased again. As they have notified me that they no longer have…
-
Bank pauses Section 75 claim until small claims court case is settled
Has any one else experienced (or got advice about) the situation where, at the point the case handler discovers that I have a parallel MCOL (small claims) case against the dealer, the credit card company pause the section 75 case until the court makes its ruling? They said they didn’t want to prejudice the case. Hah! I…
-
Sewing machine.
I bought an industrial sewing machine - it was delivered on April 8 2026. I lost my husband in January and didn't turn on the machine until yesterday. It comes up with an error message which means it is jammed. I contacted the supplier who is saying it is a maintenance issue, How can it be? Surely maintenance is what you…
-
Ticketmaster resale
Hi all I was wondering if anyone else had an issue with Ticketmaster resale, particularly with the tickets your are selling not showing on their site and what recourse could have. Background - I have tickets to a gig in June that can no longer go to, they are for the golden circle which is sold out on Ticketmaster site so…
