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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Issue
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Amazon Warehouse /Resale and guarantees
I've just bought a Samsung microwave from Amazon Resale. I know I have my distance selling rights and an Amazon guarantee but do I still have the 2 year Samsung guarantee? I see no mention on the Amazon site. MSE wrote an article about Amazon Resale recently that fails to discuss this - which is a bit of a glaring…
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I give up
I've given up so many times with retailers- why do they make it so hard to raise a warranty claim or refund. Is there no law for this?? Thieves
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Consumer rights with distant purchase from car dealer and faulty vehicle
Hi Everyone, I am in need of advice please. Two months ago I bought a used car from an independent dealership via online, so a distant sale. One of the staff drove the car up and I completed the bank transfer upon delivery. I have yet to receive a receipt. Within days I was getting a persistent high temperature and reduced…
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Motorpoint car return/replace options
HI (sorry in advance for saga) In Feb26 I bought a 21 plate, 43K miles Nissan Qashqai from motorpoint thinking I was getting some reassurance from buying from big brand that claimed to do checks and have a quality guarantee . Found immediately fault with petrol cover which was replaced then soon after over 30 days had…
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Can I charge my property management company?
I have informed the property management company that manage the shared outdoor spaces around my property on a few occasions that I don’t want glyphosphate weed killer spraying near or on my property. They went against this last year and I made a formal complaint, I had CCTV footage of it taking place. They have only gone…
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Refurbished Mobile Phone Battery Life
I bought a refurbished iPhone 15 from an eBay seller. It was advertised as in "Excellent" condition which was derscribed as having at least 85% battery life. The phone supplied had only 80% battery life. I would like to exchange it but the supplier no longer has any stock.I asked for a partial rebate but they offered me…
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Rat Rights (warning - a bit grim)
I am in a bit of a state. Over the last 2-3 years we've had a problem with rats which has got consistently worse. One got into my flat, gnawed a hole into my fridge and set up camp under my spare bed. Another appeared in my neighbour's loo while he was sitting on it. Last year we caught 5 in humane traps and took them a…
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Amazon Prime movies
A word of caution: movies 'purchased' on Amazon Prime and downloaded to your device can only be watched by using their app. Of course, you can always purchase their tablet. IMHO, they do not make this sufficiently clear on their website, though I'm sure that it is likely conveniently hidden somewhere inside of the small…
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MSE News: Claims management companies to be investigated over 'misleading ads and unfair exit fees'
Claims management companies (CMCs) will be investigated by the financial regulator over "poor practices", including "misleading advertisements, aggressive marketing and unfair exit fees". The Financial Conduct Authority (FCA) will also look into whether claims firms should be subject to stronger compensation rules if they…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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Repair under warranty - what if discovered counterfeit or refurbished by unauthorised party?
Hi all I purchased a used Dyson airwrap for around £400 from eBay, from a seller that has 99.8% rating from almost a million items sold, so I assumed they were a reputable seller. I paid via PayPal which took payment from my credit card. The airwrap is one that connects to the MyDyson app, which it still does successfully,…
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Electric recliner chair: fault and complaint
On 2nd April 2019 I paid Kettley’s, an independent furniture shop, a deposit for an electrically powered recliner chair, then paid in full on 22nd May, both with a credit card. Since the delivery – I think on the same day I have had 6 visits, 4 from Kettley’s, 2 from the manufacturer to try to stop a screeching sound from…
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App/Online ordering platforms profiting by charging customers a “service fee”
App/Online ordering platforms are profiting by charging customers a “service fee” If a business had internal improvements to make a better customer journey/visit while at their premises or website they don’t charge their customers a fee for using them, or if the roof leaks or something does not function as intended, the…
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Is this misleading, or am I being stupid?
I bought this instore at Sainsburys Nissin Soba Protein Classic Instant Wok Style Noodles Pot 92g | Sainsbury's The reason I bought it was simple. It said in very large lettering on the front "Source of protein - 18g per pack". I reasonably took the "per pack" at face value and took it to mean "per pot". I would not have…
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Amazon purchase of Samsung phone. Fault caused by samsung update, just outside UK warranty.
Morning all Wondered if anyone could assist please. Our daughter has a samsung phone that has started boot looping after an update in March. We've been speaking to Amazon for over a month, who have basically been stringing us along. They have been 'contacting the seller' 2 or 3 times (who looks to have done a runner) and…
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Worcester Bosch Repair issues
The background to this was originally in the Home/DIY section but I think this is now become a consumer rights issue and I could do with some advice. Last week I had a Worcester Bosch engineer out to perform a fixed price repair on my old boiler. Real value for money as he replaced a lot of main parts and gave it a full…
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Time to deliver
I ordered something online, rough cost around 150 pounds using a credit card. I got an acknowledgement email but that was followed by another email stating that because they were a shop and relied on the manufacturers to supply the goods, there could be a delay of up to 16 weeks. This was not stated on the website when I…
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Vinted - shouldn't they be regulated?
Hi. I am really unhappy with Vinted and asking should Vinted really be regulated. My wife sold four items in two different transactions to the same buyer. One of the items, a porcelain plant pot was damaged. It had been wrapped in bubble wrap and put into a cardboard box. The day that payment was sent to be sent, Vinted…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
