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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Currys and out of warranty
Ginu bought a laptop last year in Feb 25, the laptop will not power on. I took it to currys i explained my consumer right, they are saying in order to sent it off for repair for an assessment to see if it is a manufacturer fault that I need to pay £50 upfront which is refunded if it is a manufacturer fault. I am arguing…
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Seatbelt issue after buying a car
My daughter recently bought a used Corsa, from a Vauxhall dealer. After a few days, whilst installing her rear dash cam, we noticed that a rear seatbelt had extensive damage. It looked like it had been chewed by a dog. She emailed them, sending photos, and after some time, this was the response she received: “After…
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Consumer Rights Act 2015 - Used First Car, can I claim?
Hi all, TL:DR: I recently bought my first car (a 2014 Peugeot 208 1.2l petrol) which had 127,000 miles for £1,495, a few issues with it and now I want to reject the purchase, need to know if its a viable option. When I drove home with it (18/04/2026), I was sitting in the car letting it idle while I configure the settings…
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Booking.com Host demanding undisclosed deposit after booking and refusing to honour booking
I’m hoping someone here has experience with this kind of situation and can offer some advice, because I’m getting nowhere with Booking.com. I booked a property through Booking.com for a trip with my children next week. It was for a house, for a couple of days to be able to take my son for some medical appointments. Can't…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Bank statement as proof of purchase
I tried to return something as faulty (a hole in the upper of the shoe after 3 months) and was told a bank statement will not be accepted as proof and I could have a credit note only. Is this correct?
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Shattered Conservatory Roof within Gaureentee Period
A inner pane of our Conservatory roof shattered into a million pieces. The roof is under 6 months old and still within its gaurentee period. The window company say they will replace the roof segment without issue. When the window shattered it also damaged the laminate floor below. The window company say they are not liable…
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John Lewis - Miele vacuum dispute.
Hi looking for a bit of advice. I bought a Miele vacuum from John Lewis 6 months ago (£150) and the handle mechanism has broken. I raised it with JL support who said I had to go to Miele. Miele said this was wear and tear and offered to send me a new part for £90! I'm now back at John Lewis and have been pushed to their…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Local shop charging over £5 to use card machine. Won't let us top-up electric or gas by card?
Our local shop in the village we live in never lets us use our card for electric and gas top-ups. The shop owner purposely puts 'Out of order' sign on Cash machine so people can't use it, but when we need to buy top-ups for gas and electric he lets us use it. So he has money in the cash machine and knows he has, but won't…
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Issue with 3rd party owned Solar Panels
Hi, we moved into our house 8 years ago. The house had existing solar panelling. The previous owner sold the FIT onto a 3rd party (Rainmaker Energy) meaning, although we got to use the energy generated at source, we did not own the panels so didn't benefit from any FIT payments. As part of this, Rainmaker outsourced the…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Adidas Replica Football Shirt - Wrong number shown on official website
Hi All Not sure where I stand so I'm hoping someone could help. I recently purchased an 2024-2025 season Adidas football jersey from the official Adidas website. I am not a football fan but knew my husband liked the shirt. I ordered it with a name on the back of shirt from the drop down list they provide on the website.…
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Debenhams gift card not received
I’d like some advice on what course of action I can’t take. I ordered items from Debenhams totalling £160. I made the payment via Klarna. I returned the items which they confirmed they received. I selected a refund in the form of a gift card which I haven’t received. I’ve contacted Debenhams and they state that the gift…
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Capita Data Breach/Barings
I’ve just had an email from (Removed by Forum Team), Head of Data Breach at Barings Law advising that he is moving to Abbleys Solicitors and taking the Capital Data Breach case with him. Has anyone else received this? Wondering what the implications of this are? Thanks
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Apartment Service Charge For Elevator I dont have access to.
Hi MSE, The building management company of the apartment I own have issued a section 20 notice stating that the elevator in the other building to me which I have no internal access to requires repairing and as a result they are wanting me to pay £1600 despite myself and everyone else in my building having no use of it. It…
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Advice Needed Yopa Pay Later Contract
I've put my property on the market with Yopa - the Agent kept saying my house would sell really quickly etc. I had my property valued by 3 agents and all agreed the same valuation. I went with Yopa because of the low fees. My property has now been on the market for 12weeks and I've not had one viewing. I've contacted the…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
