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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement
Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…
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Holiday ruined
Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the…
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Gaming site refuse to refund my money ( wasn't gambled )
Afternoon , I recently signed up for a game called chicken road ( avoid ) , I deposited £20 (min required to play ) and then played the demo version , I then realised it was a scam and tried to withdrawal my £20 , however it was then stated that the minimum amount to withdrawal is £100 , I hadn't been made aware of this…
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Refund Options for a faulty caravan
Hi everyone. We recently traded our motorhome for a caravan at a reputable dealer. The motorhome was worth much more so they gave us £23,000 along with the caravan. No issues with the value exchange. We had an independent service done on purchase just to check and they found that the axle was badly damaged and shouldn't…
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Rights on a faulty Blu-ray player less than 1 year old
Panasonic Blu-ray player. Bought from OnBuy last August. £150 by credit card online. Intermittent issue playing disks. Reported to them in writing in April. OnBuy firstly told me to go to Panasonic as over 6 months old. Now they are only offering a £30 refund and i keep the player, or I have to get an "independent written…
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Gym contract
I’m looking for advice about whether I can reasonably cancel my Gymbox membership early due to safety concerns and poor handling of a theft incident. Recently, someone was allowed into the gym on a trial membership using fake details entered online. Gymbox apparently did not verify their identity or request photo ID before…
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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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Martin Lewis x Which? scam ads letter to the Prime Minister
MoneySavingExpert.com (MSE) and consumer group Which? have today (Tuesday 19 May) sent a joint letter to the Prime Minister highlighting the Government's repeated, ongoing, flaccid treatment of scam adverts… Read the full story Martin Lewis x Which? scam ads letter to the Prime Minister If you haven’t already, join the…
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UPS lost a parcel send by a third party and refusing compensation
Any help greatly appreciated here. I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc. I paid £19 for Faundit to return the ring and on 24th…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Returned goods
I recently placed an order with John Lewis for goods amounting to £593. Under their standard terms and conditions, most of these were returned (as unsuitable). They were packaged securely and delivered to a drop off point for the courier (Evri) that John Lewis had arranged A few days later, I received a call from John…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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MY RIGHTS TO REJECT A CAR
I bought a brand new, unregistered Audi S3 back in January. When I went to collect the car, it wouldn't start. After two weeks of technicians investigating the electrics, it was decided that they couldn't sell me the car, so I agreed to buy another S3 (same spec car, different colour). This S3 had electrical problems from…
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Returning a year old car after failed repairs, car on pcp
I bought a new car from a reputable brand dealer in Dec '24 on PCP after trading in my golf which had nothing wrong with it for £11.5k (regretable decision now). Car went for its first service in late Jan 26 and shortly after then the auto locking feature stopped working properly. Went to garage to ask them to look at keys…
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Composite Decking Fail
Hi First post on here and ive sat on this topic for too long! In 2021 we built a deck at our property and covered this with composite decking. Around 18 months after install i noticed the composite was contracting, moving and had started to crack on the surface (see photos). So i contacted the company we purchased from,…
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Issue returning online orders on time due to no reply from retailer.
I'm currently in a situation with Debenhams' online site. I ordered 6 items together on one order & needed to return some of these items. About half of the Returns went smoothly, but the other half had various issues which I couldn't resolve on my own. I immediately contacted their Customer Services Department by email (no…
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Fitted furniture nightmare
I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…
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What can I claim for lost bus tickets after app update made First Bus app unusable?
Hello all, I've joined so I can ask the collective MSE wisdom about an issue I have with First Bus. Two weeks ago, they released an app update which makes it unusable, it cannot launch on my phone at all. I've raised the issue and been told they're looking into it, with no idea when it will be resolved. I've lost access to…
