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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Withdrawing from used car agreement
Hi all. I’m new here and have joined as I wish to know for certain whether Google is giving me the correct information!! I purchased a car online on the 25th of April. The car was delivered to me on the 27th. After this, I noticed that the alloy wheels were extremely scratched. Plus, there had been a hidden admin fee,…
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Do you get a refund on delivery charges if the item you receive is faulty?
as a quick explanation, I ordered some garden items, and they arrived damaged (cosmetically - badly scratched and peeling paint, with price labels on that pulled all the paint and sheen off when you removed them) I complained to the company and rather than ask me to return them, they have let me keep them and refunded the…
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Time sensitive Financial Ombudsman complaint
Hello, To summarise, I submitted a complaint to the finance company on the 3rd of March and after discovering new information through subject access requests I extended the scope of the complaint significantly on the 17th April. Essentially going from misleading vehicle history to irresponsible lending and disputing the…
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The Dry Cleaners have Ruined My Husband's Suit
Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…
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Neato Botvac Connected D7
Has anyone in the UK successfully pursued a refund or Section 75 claim relating to Neato robot vacuums losing app functionality? I bought a Neato Botvac Connected D7a few years back for about £400 from myRobotcenter. The vacuum itself still works but is very limited now, but since Neato shut down the cloud/app services, it…
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Looking for advice for faulty product/ bank charges reclaim
Hello I’m looking for some advice. I purchased a product which developed a fault. The company refuse to replace or repair despite having a 2 year warranty and being 6 months old. Despite trying to resolve with the company, they continued to refuse. I therefore went to my bank to reclaim the charges which it successfully…
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Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
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Can online grocery sites change the price of items after being checked out?
Recently Sainsbury’s have changed (increased) the prices of some items after I have placed them in my basket and checked out. I have noticed this happening for the last couple of orders but it’s possible it has been happening for longer. The first time I queried it with Sainsbury’s they claimed that the items were limited…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Faulty Fridge bought through kitchen company
My fridge was bought part of a fitted kitchen puchase in Sep '24 The fridge was bought directly by the Kitchen Supplier from AO and delivered directly to me. Now, suddenly the fridge is not working (no light, no power but the electrics are fine to the fridge's supply cable) AO are telling me that this is a business…
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Cult beauty bad return
I ordered and led face mask for £238 after two months it stopped working so I posted it back. After two weeks of chasing them three times they told me it'll be sorted in 48 hours (it wasn't) I finally received an email saying it appears you sent back adidas trainers and the mask you "must've made a mistake"!!! Absolutely…
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Mystery overcharge
First post so not really sure what I’m doing. We went into a local shop on 31st. March and bought two items, £1.50 plus £2.00, so a total of £3.50. It’s small shop that sells just about everything from a bath plug to a bag of sweets to a small tin of paint. They don’t scan items or give a receipt. My partner paid with his…
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Opened credit card dispute long before 120 days, kept getting requests for more info, now denied.
Not the first time this has happened to me. Basically bought items around Christmas for presents, was a delay and so by time they arrived I had bought other items, and another order arrived damaged. Sent them back together, but not until mid Jan as was busy due to stress of Christmas and New Year, items seemed to go…
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Wrong item supplied by Currys
Please could someone help me? Has this happened to anyone else or can anyone provide advice? I bought an Apple Watch Ultra 3 from Currys. When I received it, th box was correct but upon set up it stated it was an Ultra 2. I then contacted Currys and informed them and they organised a return and replacement, which was…
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Mobile phone replacement difficulty
Complained to ee several times in high street shop about samsung phone that makes my voice sound robotic and eventually cuts out completely. All my friends told me about this problem receiving calls from me,also I have problems connecting to the Internet. After many updates and fiddling with the sim card by the shop they…
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DPF Clean fail, car stopped working!
Hi All. First time poster, so please bear with me. I recently had a mobile DPF cleaning service come out to my house to clean my DPF filter. The technician confirmed there were no prior fault codes on the vehicle other than the expected DPF filter fault codes you would normally see. During the clean, the car had a massive…
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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what are my rights
So before christmas contacted a company for a new door and side panels. Company have been around for a while though the directors regualary change. Price agreed and document signed, said approximately 12 weeks for fitting. Paid the 50% deposit and then 40% when a fitting date agreed. Twice they have email with fitting date…
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Returning replacement item out of warrenty
I bought an Abode microwave from an Amazon seller in Jan 25. By Aug 25 the microwave stopped working (unknown issue) and by Oct 25 they had sent me a replacement. Then in late Jan 26 the microwave door button stopped working, so the door wouldn't open. I contacted the Amazon seller who said they wouldn't do anything as the…
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I give up
I've given up so many times with retailers- why do they make it so hard to raise a warranty claim or refund. Is there no law for this?? Thieves
