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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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work unpaid for left on site, can they charge you
Hi, We built a wooden fence in our workshop, that a customer ordered, 8m £3500. But they then said they did not want. so its up against the wall. So we are taking them to court. 3 months later they say they are going to charge rent on the fence that's been ordered, but not put up. I know persons can charge rent on items…
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AO Faulty Fridge Freezer
Hello MSEers, In May last year I bought an American style Fridge Freezer from AO. We wanted one with an ice dispenser, and found one made by Haier that fitted the bill. In November part of the ice making mechanism broke, which deposited small bits of plastic into the container that holds the ice before it is dispensed. I…
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Full refund from Travel Agent for not fulfilling order?
Hi MSE wanderers. I’m after some advice in relation to a travel agent ( Southall Travel ) that we’re having a problem with. We booked an expensive (for us!) (£35k) package holiday with Southall Travel for a 10 night break from London Gatwick to Mauritius in mid April (2.5 week away)! The flights were with Air Mauritius on…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Id mobile issue
Hi, I bought my husband a new phone for Xmas, not realising the sim was same we got new number. Were all with id mobile sim deals in the house so assumed I could still port number. But no. I can't so on discussing only via Web chat which is crap they said inter company numbers is not possible. So I asked fir new sim for…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Car fault apparent after 3 weeks
I bought a car from a dealer for £2.8k and it seemed fine around town and up to 50mph on the bypass. Spent £150 on new battery, filter, lights. 3 weeks later I took it on holiday on the motorway and it was only over 70mph that the fault became apparent. It went into limp mode along with some other faults. First took it…
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Smart Meter Monitor Replacement
My parents are on the Priority Register with British Gas, their very old smart meter monitor is broken (wear and tear) and I was advised that all I needed to do was call and request a replacement. Two weeks later and I am still having difficulty succeeding with this request. They obviously like to monitor their usage.…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Really bad hair extensions
Hello, I’m on here go seek some advice. On Thursday (04/09) I had a set of prebonded hair extensions fit in. I left the salon happy but only because I didn’t get to see the back of the hair. I came for a consultation beforehand and explained to the fitter what look I wanted to achieve. I had a very blunt cut and very short…
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SMI Store – missing items in delivery and store refusing refund
Hi all, looking for some advice on next steps relating to a dispute with a retailer over missing items in a delivery. I ordered two jackets from SMI Store (UK) (address: 22 Thistle St, Edinburgh EH2 1EN). The retailer confirmed in writing that the order order was dispatched as two parcels packaged separately and taped…
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UberEats account hacked
hello, just looking for some advice. My partners Ubereats account was hacked around 2 months ago. They got into his account and ordered two orders before the bank contacted him to say they suspected fraud as they tried to order several more. The bank was AMAZING! They refunded the order straight away, blocked his card and…
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Right to require a car dealer to take back a vehicle
Can anyone assist with my rights to hand back a vehicle? I purchased the car new last April and returned it to the dealer over a month ago to investigate an issue with battery drain. After 4 weeks they advised me that they thought they had isolated the issue, but the part is on back order. They initially told me that it…
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Valued Opinions locked my account out !!
I have been a member of Valued Opinions since 2010, which is over 26 years now. and start ofthis year, I tried to access my account, and I thought new verification process. I have evidence that I have edivanced that i been successfully through a third-party company, Veriff. Never had any problems or issues untilnow. I have…
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Booking.Com Refund
Hello, I made a booking for an apartment for 2 days in Italy during the Olympics. I paid by bank transfer direct to the property. I had my suspicions before travelling that it was a scam due to lack of communication from the property. Sure enough I arrived at the property and no one was there. I have been trying to get a…
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LETTER BEFORE ACTION HELP
Thank you for taking the time to review this letter, which I am planning to send to a supplier before proceeding to court. Thanks in advance Dear Sir/Madam, Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49 Order date: 10/04/2025 Issue reported: 08/07/2025 * I purchased the above phone on 10/04/2025 for £503.49. Within…
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Dentist asking for my ID to release image of my childs teeth
Not sure where this goes but myself and my children have been registered at a dentist for a few years and are happy with them but I wanted to have a copy of my childs x-ray of his teeth but was told I can't have it because they need my driving licence as ID. Is this some misinterpretation of how GDPR works as they said…
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Refusal to replace
Hi all, We're building a house and a shower door arrived damaged. The company is refusing to replace it as it's over two weeks since they delivered. The delay in noticing the damaged item is because our builders only just got to the stage of installing it. It was kept in it's packaging in the meantime. Do I have any…
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Import vat query
My wifes twin sister lived in Australia and sadly passed away a few months ago. In her will. She requested that some of her ashes be sent to my wife in the UK. The ashes were sent to us in the post in a sealed container weighing 1.5kg. The postage cost was 76 aud, about £40. When the package arrived in the UK, it obviously…
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John Lewis Returns for bedding
Hi folks, Does anyone know for certain the policy at John Lewis for returning bedding. I bought a duvet cover, which I was in 2 minds about, but the assistant said take it home and if you don't like it in your bedroom, you can return it. I checked their returns policy and bedding is included in the non returnable section.…
