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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Faulty MacBook Pro
Hello All, I am completely new to this. Would love some help with this issue please. Purchased a MacBook Pro November 2022 costing £1195. It is now out of warranty. In August this year the MacBook will not switch on. There is not a single mark, scratch or dent on the product. Went to an Apple Store they did a diagnostic…
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No Consumer Rights as a Business?
Hi Hope someone can help, our company bought a clocking in machine, first we weren't sent the software, only when we complained did we get this and then had to have help installing as not as easy as they claimed. Long story short this started in September and after many months backwards and forwards we could not get the…
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eBay Listing goods including VAT alongside goods excluding VAT
So I just got burned. I bought a secondhand computer from a seller in Germany because in the eBay search results the German seller's 'total price + P&P' was £60 cheaper than the cheapest UK seller's 'total price + P&P'. All listed in GBP. Low and behold, I've just been sent an invoice from UPS for £90 import taxes and…
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Getting out of Adobe subscription
I discovered today that I’m paying for an Adobe acrobat pro subscription that I never use (I assume I signed up for a free trial and forgot to cancel 🙈). I’ve paid for it for over 2 years and never used it but when I tried to cancel I discovered I have an annual subscription paid monthly and they’ll charge me £99 to cancel…
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John Lewis/AEG Warranty issue
Hi, I purchased an AEG Wine Cooler from John Lewis online in March of this year using my debit card. Although purchased in March, the appliance has only been in use since around June due to delays in getting my kitchen refurbishment done. The appliance has been working fine but during recent cleaning of the appliance, in…
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CPA and Section 75 Dilemma
My son bought a Used EV Audi which developed a serious Motor fault just under the 3 month timeline. He was asked to return the car for inspection which he agreed to do if the Dealer paid for the Transport as there was a distance of 400 miles involved. The Dealer refused and, after some communication, my son took out a…
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Unauthorised charge was added to the car service but I signed it - what are my rights?
I booked a second service for my car at Perry's using their phone booking centre. I explicitly asked only for the second service, and nothing else was discussed or offered. When I dropped the car off, I signed the job card without realising it included a brake fluid change. I collected the car later that day and paid the…
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URGENT:Section 75/Consumer Rights Act Help – Faulty Car, Retailer Refusing Refund, HSBC Delaying
Hi everyone, We’re looking for advice on a stressful situation involving a faulty car, a rejected refund, and a Section 75 claim that’s going nowhere fast. My partner and I are both in our early 30s and work in healthcare. After saving up for a long time, we bought a used 2016 Ford B-Max (automatic) for £6,290, paid in…
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Issue at Bershka - Item Confiscated Despite Payment Proof
Hi all, My wife and daughter visited a Bershka store yesterday. Upon leaving the store, the security alarm was triggered for an item my wife had just purchased. The security guard's response was highly unprofessional and rude. He immediately accused my wife of not paying for the item, causing her significant embarrassment…
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Seller not upholding price match promise and hiding behind contract
Hi There, I recently had a quote for some blinds and signed the quote that was sent to me online. These were the wording of the online quote that I was sent: However, right after signing, on advise from a friend, I reached out to another supplier who then quoted more than a grand less than the original vendor. After some…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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How to actually get a dealer to repair a used car 2.5 months later?
I would really appreciate any help as this has come on top of a year of two bereavements and health problems. I bought a used car 2.5 months ago for £4k, unfortunately using a debit card. The clutch drum has broken inside, resulting in a repair that would be over £3k. I have raised this with the dealer. Their “proof” that…
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Extreme Seat Covers not giving refund
Hello, I'm looking for some advice. I placed an order with Extreme Seat Covers (seat covers for my car) back in February, received very little information from them and was told there were delays. I requested a refund in July, and was told I would get my refund at the end of July. This didn't happen. I understand that…
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Am I entitled to a full refund on faulty goods?
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Advice needed - Lyons caravan parks
Hi everyone im hoping someone out there can give me some advice. I’ve owned a static caravan on a site for a few years then it was taken over by Lyons. I’m basically now selling up and trying to move my van off the site. Here are my issues:- 1) my contract with the previous owners stated a disconnecting fee of £750. Lyons…
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Faulty car part labour costs
I bought a car part through parts gateway. The part said tested and had a 30day guarantee. The part cost £75 and cost £211 to fit. The car was MOTd within 39 days and the part was listed as failing. I contacted the part supplier who offered a replacement. I said they should pay for the labour cost to refit, they replied…
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Company is appointing an Administrator
Hi everyone, On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025. On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and…
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Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
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Amazon: Faulty Installation lead to water damage
Hi everyone. This forum has been so helpful on other matters, I thought I'd get your thoughts on this: * April '23 I purchased a washer/dryer from Amazon with installation. * Washer/dryer was delivered, installed and old appliance removed. * One week later I noticed water coming up from under the floorboards outside the…
