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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Carevo Minimus folding scooter
I bought a Careco Minimus folding scooter for travelling by air. My last trip with the scooter was to Italy was last week. On return home I discovered one of the seat assembly bolts was missing. I contacted Careco for a replacement, unfortunately they were unable to supply a new bolt assembly but at the cost of £156 they…
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Supply only kitchen with many faults - small claims court?
Hi, Hoping for some impartial advice from those of you who may have submitted something via the Small Claims Court before. Very long story, but in short we ordered over £20k of supply only kitchen units from a UK based company. Across 120 items in total we had 54 items so badly damaged that they needed replacing (including…
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Fatsoma drip pricing
Some of the events on Fatsoma (events ticket seller) have an 'order processing fee' added after you have already started the booking process. This is separate from the 'booking fee' that is stated up front. There is no mention of the order processing fee up front, and there is no apparent way to avoid it. Is this now…
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Advice on a incorrectly made UPVC doors.
We just ordered £18k worth of doors and windows from Eurocall to renovate our home. All 4 French doors are wrong. The problem is that they do not open in the correct order. The quote has no handing diagram for the leaves and no key to explain the drawings. Therefore, we asked the staff member to clarify and were told that…
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Swarovski
I bought my daughter a ring from Swarovski store for her 18th birthday. A year later (out of guarantee) a stone fell out. I returned to the store to ask if they could fix it, they said they no longer do repairs. Jewellers won't repair because it is not a stone. Then two more stones fell out a few years later, so she can no…
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Samsung Dishwasher Seal Failure After 3 Years
Subject: Samsung Dishwasher Seal Failure After 3 Years – £190 Repair for Design Flaw? Advice Needed Hi all, Looking for some advice before escalating a complaint further. I bought a Samsung DW60M6070IB/EU dishwasher directly from Samsung on 10 June 2022. On 1 June 2025, just shy of 3 years later, the bottom inner door seal…
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Broadband provider reneging on 50% off forever
Hi, this is my first post, I've done my best to familiarise myself with the forum's guidance, but apologise if I miss something. When I signed up with one of the alt-nets that started putting fibre up in my local area, they offered a (frankly crazy, I recognise) 50% discount (on what would be the full rate package) for as…
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Keep receiving post for a different address
Not sure if this is the right section of the forum, but here goes! We've started receiving, on a reasonably regular basis, post through our letter box for a similar but different address. I've had post incorrectly delivered before over the years (usually for a next door neighbour) but it's only ever been a one-off. We're…
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JustEat problems
Hi all I appreciate any idea/help regarding this. I've ordered groceries quite a few times from JustEat recently. Most orders were okay but four times they were not. One order didn't arrive at all but was marked delivered by the driver anyway. Two arrived only in part and one had broken and out of date items. In all cases…
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incentives to switch accounts
in trying to switch current accounts on behalf of a relative with a cash incentive to do so I discovered that by being a POA on the account that we were switching from meant that the new account to be set up was rejected as was treated as a joint account. Because of this delay the accounts were switched eventually but the…
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Bellare London Scam
I also.ordered from a company i thought was in London. BELLARE LONDON. I saw the advert on Pinterest £50 dress half price £24.99. Received it 3 weeks later was of cheap thin material on emailing for a return address they stated i would have to pay for returns and a tracking number which i would have to take a photo of and…
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Fly tipping
Hi Firsty I couldn't find a relevant section of the forum for this so I've put it on here as it seems as good as place as any! Anyhow 2 weeks ago I noticed someone had dumped a rotary washing line behind our house (the metal spinning thing) there's a dirt path behind our house so being a good resident (and I also don't…
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Retailer won’t close fraudulent account
Hoping someone can offer advice. Someone has used my details to set up an online account with a retailer (Just My Look). They used my name, address and email and placed an order to be sent to an alternative address. I believe they must have hacked my email, as they were also able to use stored card details on a pay app,…
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John Lewis possible fraud delivery
Hi all, first time posting here so looking for some advice. I ordered a Macbook Air from John Lewis and when the box arrived, which looked like a laptop sized box, (from DPD) it felt very light so I opened it and found inside a ladies straw hat with no Macbook. I have contacted John Lewis who claim to have investigated…
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23 and Me claim
I received a small letter today about - "Yes, it's possible you have a claim against 23andMe due to a data breach that occurred in 2023. Customers who were affected by the breach and suffered damages may be eligible for compensation as part of a settlement or through the company's bankruptcy process." from KROLL…
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Jewellery bought at auction House that was not what they said it would be
in July last year I fell in love with a necklace of peridot and diamond. I spent all my savings to buy it around £29,000. (I know more fool me) The necklace arrived but instead of being 43 cm it turned out to be just around 40. too small for me so I contacted them and asked to return. This was straight away. They said that…
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Consumer Rights on Duplicate Apple Subscription Services specially Apple One/iCloud+ subs
For months I’ve been paying family subscriptions on my account for both Apple One Premium and iCloud+ 2TB storage which is on my partners account but invoiced to and paid by me. For those that don’t know Apple One Premium allows subscribed services to be paid for by the lead and shared across the family so everyone…
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No income from solar panels?
My solar panels were fitted 2 years ago and the G98 was sent to my supplier and National Grid by the installation company. I had not checked my bills in detail because I have been unwell and just assumed that the solar panels were reducing my usage. Today I have found out that despite the supplier receiving the G98 on…
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RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION
Hi everyone, Ryanair refused to let me fly Stansted to Rome on 24/05/2025, claiming my UK passport was invalid. Here are the facts: * Passport issued: 15/04/2015 * Passport expires: 15/01/2026 * Travel date: 24/05/2025 On travel date, my passport was only 10 years 40 days old and had over 7 months validity remaining. Jet2…
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Help with Temu large item return
Can someone kindly help please? I never used Temu before. Avoided it. I desperately needed a fridge and have little money. I found a good quality looking Chinese brand fridge on Temu for a good price through Google. Was excited and looking forward to buying frozen and chilled food again. Temu offered me a voucher and I got…
