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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Faulty bed
hi I bought a 'Heavy Duty - reinforced' divan bed base, from Divan Base Direct, in Dec'25…delivered in Jan'26. 2 weeks ago, the bed corner, collapsed. My son, is special needs….he weighs about 11 stone. The bed broke, where his feet would be. I bought a 'heavy duty', so it would last…i dont think 8 months, is 'fit for…
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RAC Failure to Respond or Attend Breakdown
Hi all, Hoping for your opinions on an RAC member situation (complaint in progress). Thanks in advance. My partner and I broke down in a live lane of a dual carriageway on an exceptionally busy traffic day - a Saturday. Hazards on, exited car to the safest location possible. A very dangerous scenario. Contacted insurer…
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Car Insurance Cancellation
Took out a car insurance policy with 1st Central on 6 July to commence on 23 July. I realised during the insurance validation process on 11 August that my accident history on the car insurance comparison website used was not correct. As a result: I had not disclosed a no fault claim from 2023 (which did not go through my…
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Store refund policy
Hi all, My wife bought me a jacket on Saturday for my birthday that's in 2 weeks time.but I didn't like it. I tried returning it today with all the original tags, not worn and the receipt but was told that they only give a credit note or exchange and not a refund. One of the ladies who I spoke to said there was a refund…
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Lifestyle Vouchers gone out of date
Hi, I earned a significant amount of these vouchers as a reward in another job. When I changed jobs, I forgot about them for a while. When I went back to check my account, the value was zero and the vouchers were marked as gone out of date. I chased this with Lifestyle and thankfully they said they could recover them, but…
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Fedex and Debt collectors chasing me for unknown payment
Hi guys I bought a bike from Canada from a reputable company via their website with a debit card and they shipped through Fedex I knew there would be customs and duties to be paid. A bill was sent with a clear breakdown of the costs, totalling £225.75 which I paid them promptly and recieved proof that I had done so. 6…
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Samsung broken TV - no support from manufacturer or retailer
Hi, I bought a Samsung TV in October 2024. At the beginning of August it just stopped working. I have not physically damaged it. I bought from the EE store (who no longer sell TVs) and they have flatly refused to help me as it is outside of the year warranty. Samsung say I need to speak to the retailer as they would only…
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John Lewis customer service
We had a new integrated fridge freezer delivered and installed by John Lewis in July. During installation the fitting team dropped one of the doors on the adjacent worktop causing damage to the edge of the worktop. They said JL would call to sort it out, but it was 5 days before we got an email offering £250. There was no…
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PayPay claim denied twice. Advice pls?
I ordered a camera from the States to be delivered to my home using the three-in-one PayPal payment method. The goods didn't arrive, and I couldn't get a reply from the seller; even their phone line was dead. I opened a PayPal resolution (the complete script has been uploaded). They said they received a FedEx tracking…
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Amazon Renewed Rip-Off
I bought a phone on Amazon Renewed on 8th August. It was £330 (Iphone 15) and around the same price as other refurb phone sites but I thought Amazon were a reliable company. Like all the items on their Renewed site it was supplied by a third party seller. At the time they had generally very good reviews The money was paid…
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Uber One offer scam / false advertising – and similar becoming more common?
Hi, I've been getting scammed out of small amounts of money by big companies more and more often recently. Have other people been experiencing similar? Is there anything that can be done. I'll explain one example of it below, but it's just a generally pattern where the company makes a mistake that costs me money, and then…
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Flannels/Fraser Plus Refund
Hello all, I purchased a bag through flannels on a Fraser plus card. When it arrived it was much smaller than I envisaged. So I requested a return. I was sent a tracked 48 hour parcel force label. I posted the bag from the post office and was given a receipt. It was not weighed, I have been advised that as it was a prepaid…
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B and Q third party online seller issues
I purchased garden matting online from a B and Q authorised seller and tried to cancel the order the same day. There was no facility to request cancellation the only time the company got in touch was to say a few days later it was too late to cancel as the order was being shipped. There is no facility to contact the…
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Hisense TV only lasted just over 2 yrs.
Before anyone says. YES I GET 2Yr warrantee, but I expect a TV to last longer than just over 2yrs and thought wrongly that Hisense would be more understanding. I bought a Hisense TV 2 years ago and the warrantee ran until the 30th Jul 2026. The TV started to have a line across the screen on the 12th August 2026 Just over a…
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Advice Needed Chasing Fraudulent ‘Teak Plantation’ Companies
My father invested £82,025 in three teak plantations and one bamboo plantation in Costa Rica between 2012 and 2014. This is on top of about £2million that he has lost due to investing in other ‘cold callers’ who, as far as we can gather, are also fraudulent organisations but getting ANY form of help from Police, FCA,…
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Fake Fedex Account Set Up Using My Personal Info., Now Being Threatened With Debt Collectors
Hope this is the right forum for this . In early January my credit card company contacted me to say my card was being changed before it's due date for security reasons but that no fraud had taken place on my account. Sure enough all is okay with my credit card transactions. Early February out of the blue I receive a letter…
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Beware of Amazon Prime Unauthorised Credt Card Withdrawals
This is a warning for anyone who has their credit card stored with Amazon. On 2 occasions, they have taken money from my account for Prime membership without my permission. Fortunately, I spotted the emails and cancelled immediately. The explanation was a 'system generated email'. When I complained to the UK Head Office,…
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D&G Boiler Claim
D&G accepted BER boiler claim and £750 contribution but now refusing because I arranged urgent replacement. Hi all, Looking for some advice. D&G/Baxi maintenance plan on a Baxi EcoBlue 28. Boiler repair attempted but failed. Required gas valve was later confirmed obsolete. Baxi declared the boiler Beyond Repair (BER).…
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Used car with undisclosed faults! How to proceed? Return & full refund vs Keep & partial refund
Hi I hope I can find some advice here. Sorry for the long text in advance! I bought a used 2017 car from an independent dealer. After using it the last 24 days I discovered some issues I wasn't aware of. I am undecided if I should try returning the vehicle for a full refund or if I should ask for a discount. I am not very…
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First World Problem ; Amazon
I purchased a lowish value item from Amazon via prime, about £15. It was free delivery, but delivered by third party courier (Evri). The delivery tracker stated it was being delivered on a certain day, but something went wrong and it was only delivered the following day, with no new tracking alerts. I took it in, opened…
