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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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New glasses from Specsavers - not had an issue like this ever before
Sorry for the long post but there's lots of steps here I need to include: I've worn glasses since I was 18 (I'm nearly 56). I've been a Specsavers customer for probably 20 years or so and never had any issues to speak of, certainly never with glasses. Had an eye test done in September as I felt my specs could do with a…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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New Curry's laptop, set up but then not fit for purpose, sending back but should it be reset ?
Hi forumites :-) I hope this is the right place..was a bit of a toss between here and the Shopping section. I bought a brand new laptop from Curry's during the current BF offers (was all good on paper), got it delivered yesterday, and then set it up and registered it with the manufacturer (Acer). From its initial very…
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Consumer rights advice - medical device
Bought a continuous blood glucose monitor using a debit card from an online retailer, the product turned out to be faulty. I contacted the retailer and attempted to arrange a return and they have told me that "because this is a medical item, you will need to contact the manufacturer directly" and that "this is stated…
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Advice on consumer rights when retailer refuses to refund despite parcel tracking evidence
A month ago a return some orders to Dunelm. Most of this was rugs that were wrongly advertised in terms of size or damaged. It just so happened that 4 parcels were collected by Evri at the same time, and another, large rug, by Yodel, also on the same day. After 2 weeks passed, and delivery tracking showed delivered within…
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Unsolicited free gift discounted from refund
I had pre-ordered an Asus Xbox Ally X from Asus UK for £799 via a Mastercard credit card but come release day (16/10), the item was not delivered. I spoke to customer services who informed me that it wouldn't be delivered until November. In the mean time, Currys had the item in stock so I had bought and collected another…
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Returning football boots with some insole logo wear
Hi all, I tried a pair of Adidas indoor boots/trainers in my local sports direct - in 8.5 and 9.5. Both didnt fit right, and no 9's in stock. So I purchased online. I used them for one session while playing in goal (Im recovering from a knee injury), and they feel quite big - almost like the 9.5's. I think it would be best…
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Karen Millen returns nightmare
I am having huge problems with Karen Millen regarding a returned dress. I followed return instructions and can prove it was delivered back to them weeks ago. Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed.…
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Merged: Chasing 8 weeks no resolve
This discussion has been merged.
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Halfords Complaint - Advice / Am I correct in next steps
Sorry, It's a bit long. This is the chain of events of an ongoing compliant to Halfords which we have still not had any contact from in over a month regarding the situation - Just generated emails and us chasing for no information. Any advice would be greatly appreciated. We had our car serviced with our Hyundai garage and…
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TOTUM - Tastecard pulled mid contract
Hi, I assume this is fairly open and shut, but wanted to gauge your thoughts. I signed upto Totum Pro in April 2023 (3 years at £34.99), it explicitly included 3x 12 month memberships, where membership redemption codes are sent every year at renewal in April. Tastecard on its own, costs £79 a year or £7.99/month. In…
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Refund refused....
My daughter bought three (3) items online from Zara using a Visa debit card. The online invoice showed the three(3) items and the money was debited from her bank account. The box arrived undamaged and unopened. When she opened it there was two(2) items and a £30 top was missing, there was no packing slip. She has…
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30 retailers correct misleading online returns policies following MSE investigation
Retail wrongs RIGHTED: Martin Lewis withdraws Trading Standards complaint as 30 retailers correct misleading online returns policies Read the full story: 'All 30 retailers previously reported by MoneySavingExpert.com (MSE) in July for giving misleading information on shoppers' online returns rights have now corrected their…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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Compensation for delayed and ultimately wrong product (solar battery) delivered?
I had solar panels and a 5kWh battery installed a couple of years ago with a view to expanding the battery capacity when I had the funds (this was a fundamental selling point). Last June, after a lot of research and quotes from the few supplies who could actually source the correct (they assured me) batteries, I paid a…
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Interesting SAR results from a retailer Should the next step be to use Consumer Dispute Resolution?
At retailer's suggestion, I submitted a Subject Access Request to their SAR team & the resulting SAR document revealed numerous red flags relating to one of their partners - eg allegations which went unchallenged, multiple chases by retailer due to lack of timely/any updates & also asking the partner if they'd contacted me…
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Bespoke Kitchen discolouration
Dear all, just looking for some advice. I had a bespoke expensive kitchen installed 10 years ago (total cost around £30k but that included building works) . In the last few years the edges of EVERY cupboard/drawer have irregularly discoloured as per the pictures. At first I thought they needed a good scrub but nothing…
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Cancelled mobile phone refund
I'd like to call on the expertise of forum members for this question.I bought a phone from Motorola UK, cancelled it on the same day, and I'm wondering when I should expect to receive the refund. T&Cs can be found here https://www.motorola.com/gb/en/legal/terms-of-sale* Purchase made online at 08:30 on 7th November,…
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Can’t prove purchase
I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only…
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Adidas Hell
Hi all. Purchased a pair of (rather expensive) football boots direct from Adidas (£120). 4 months in of only being used once a week both boots started to detach from the base where it looked like the glue was failing. Spoke to an Adidas rep who advised to return them under the 2 year warranty. So I did just that. They then…
