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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Returning goods bought online - company being obstructive
Hello, We bought an item online (a "kick 360 football trainer") in December which we want to return to the supplier for a refund as the item isn't suitable. The item in question cost around £58 with shipping. The item was received on 20th December and we notified Kick 360 that we wished to return the item on 30th December.…
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Consumer rights against samsung uk
i have a high end oled tv, tv had to go into repair 3 months into 1 year warrenty, it had to have a brand new oled panel, 18 months later the tv has a new fault, a red stuck sub pixel, now i contact the repair company that fix my tv last time, i explaind whats gone wrong and the said it cant be fixed and needa new 2nd…
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Vauxhall camshaft chain recall
My partner currently finances (HP) a used vauxhall grandland. Following the recall letter we booked the car in, but due to personal circumstances the 2 appoitments made were missed. During that time the car had broke down and the AA towed our car to our local vauxhall dealer for diagnosis. The diagnosis has confirmed the…
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Ecc sign up mis sold caravan please help
hi, holiday advice centre have put me with ECC to sort my claim. Misadvised about caravan leaving date. tried ceo office last year, no joy after manyconversations. Been told wecan get money back plus compensation. I have signed but have a cooling off period for 14 days. They want money up front. They are ringing me monday,…
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Online store offering Store Credit refunds after 14 days, legal?
I ordered a coat from Sisterhood on the 01/12/2025, I received my order on the 05/12/2025. I tried it on and it didn’t fit so I decided to return it. I registered my return on 18/12/2025 and sent it on the 19/12/2025. Their returns policy is pasted below:“RETURNS POLICY If any of your items aren’t quite right, you have 14…
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Faulty High-end TV: Is what's been offered by the retailer a fair deal?
Hi to everyone - after some views from people who may know more than me.... I bought a £2,000 NeoQLED 85" TV 19months ago. It was sold as graded [Ungraded they were around £3,500 at the time] but the grading description stated only that the TV didn't have its original box and was in new condition". It came with 12 months…
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Someone spent my Tesco E-Gift Card without my knowledge or authorisation
Hi, Please provide me with some advice. On December 4, 2025, I purchased a Tesco gift card valued at £150 from Perkbox Ltd, which is an employee benefits and rewards platform. I saved the gift card in my Google Wallet and used it only once, on December 15, 2025, to spend £32.06 at a Tesco in Stockport. However, without my…
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Am I liable ??
Hi , myself and terminally ill husband recently stayed at a B and B , my husband had a nose bleed during his sleep which is a side effect to chemo he's undergoing - we told the B and B owner as soon as it happened and tried to clean it but they are saying we are liable for the £40 dry cleaning costs , is this correct ?? It…
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ProSearch Letter Help
Hi, my mum has been sent a letter from ProSearch saying the 'Santander Nominee Service wants to reunite you with your lost assets' It says small estate declaration, small estate markets in financial instruments directive. It's about some small shares my dad had - he died in 1990 and my mum is next of kin. I've read that…
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Consumer rights in relation to taxis
I booked a taxi on the 6 November 2025 to take me to the train station on the 1 December 2025. I received a confirmation email informing me that the booking had been made and that my taxi would arrive at 05:15am to take me to the train station (5 - 10 minute drive). My train was departing at 06:05am, so plenty of time. The…
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BT
Moved into our property 3 years ago BT issued us with a full fibre contract they failed to install for 5months leaving us with no phone or broadband after several complaints they advised us it had to be full fibre as they are no longer supplying copper cable connection to our village, after two site visits by Openreach…
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Amazon Gift Voucher Complaint Part 2
Hello, Newbie here. Sorry, I had to create a new thread regarding this Amazon gift card issue as I have the same experience as @bazza2000_2 and wanted to contribute. I received two £50 Amazon gift cards in December as part of my leaving the work place gifts. My colleagues had pooled together to get me the gifts. Both cards…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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Dating Site Threats
Hi this is a bit embarrasing but is making me panic as i'm getting lots of threatening emails now. A couple of months ago i drunkenly thought it woud be a good idea to join a dating site although not one of the mainstream ones. I registered to the site then put my card details in to which they were declined, i then came to…
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860 Just disappeared into thin air never to be seen again
Hi, I will keep this as short as possible; I had 860 Euros in a french Paypal account. I sent this amount to my partner into her UK Nationwide building society. The moneny completed on the Paypal end but never arrived in the UK account. Paypal say the money was sent and Nationwide say the money was never received. My…
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refund for driving instructor course
I very recently paid for the above. within last 8 days. i want to cancel but they are not willing to refund my monies. they stated that i verbally accepted terms and conditions over the phone, which i did not. they claim its not covered by consumer rights ? is there anything I can do??
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thoughts please
Ordered a necklace for christmas delivery and chose the name we wanted. When it arrived we were disapointed how it looked compared to how we imagined it looking. Got in touch with the company who do not agree its either faulty or not as described and they are saying we can return the item for store credit minus the cost to…
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Builder dispute – looking for advice/experiences
I’m currently in an ongoing dispute with a builder following home improvement works that did not go as expected and resulted in damage to my property. Concerns were raised during the project, but the situation became untenable and the works were stopped to prevent further issues. I’m interested in hearing how others have…
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Bio Flow automatic sign up & Royal Mail lost post
Hey all, I feel like this is probably all my own fault, but wanted to check that I have exhausted every avenue. I stupidly paid a acouple of quid to sign up for a Free trial of Bioflow (mushroom powder cholocolate drink stuff) for anxiety ... oh the irony. Obviously then I receive a package a month later and realise I have…
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Debenhams ignoring refund requests (one parcel lost, one parcel to be returned)
Hello,My mum bought two items from Debenhams online. One didn't turn up and she wants to return the other one. Debenhams only list Facebook on their website to contact them and she contacted them on 31/12/25 and again today to report that one of her items was missing. They have not responded. The Debenhams website…
