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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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HELP: Capital One Potentially Reversing Refund After Kickstarter Scam - Botnono Project
UPDATE: Sunday, 2025-08-24 - Thanks for all the fantastic advice everyone! I've now got all the information I need and will be closing this matter. I won't be monitoring this thread for further replies. Thanks again! Hi everyone, I'm at my wit's end and desperately need some advice or just to hear if anyone else is…
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Car dealer false advertising refused refund
Hello all, On the 2nd August we purchased and collected a used car from a local dealer to ourselves, all fine and dandy in the first week apart from we could not understand how to function the infotainment screen, during that week my Wife asked me to take a look, I was reading the manual to see what we needed to do but was…
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Claiming off house insurance for contractor's mistake
Hello
Everyone, I had a
plumber fit a new heating system last year and now one of the joints he fitted
has failed and caused a lot of damage. Although he has admitted using the
incorrect type of fittings (against manufacturer’s instructions) he is denying
responsibility – because he’s always done it that way. I have proof…
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Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
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Letter of complaint to car hire company. CENTAURO AND AUTOEUROPE
Hi everyoneI am looking for advise on what to write to the car hire company that we recently attempted to use earlier in August. We were terribly let down by these companies and im formulating a letter of complaint. Before I do this, I want to gain a better understanding of some of the financial details how how brokers…
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Van broken into whilst at garage
Hi my son had his van broken into and tools stolen whilst in a garage for repair. It appears they moved the van to a road off of their premises whilst juggling parking, at which point the van was broken into and tools stolen. Are they responsible? Many thanks Mark.
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UPS asking for more duty
I recently had a delivery from Europe. On the doorstep the UPS driver asked me for £50.73 for duty, I wasn't expecting that, but he said he wasn't allowed to leave the delivery without taking payment. So I paid. A couple of days later I received an invoice from UPS confirming I had paid. I also have the receipt on my bank…
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Ovecharged for a new boiler
I purchased a new boiler in November The person who sold it to me was recommended by a trusted friend. I was widowed in April of last year so i would say i was pretty vulnerable at the time and trusted the company. Normally i would do all sort of price comparisons. I knew I needed a new one as I had had a couple of leaks…
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Next steps as Google wont fix
On 16 July, a crack started forming down the middle of the inner screen on my Pixel Fold. It began as a black spot and spread within hours. The phone wasn’t dropped or mishandled. This was clearly a defect. I’m in the UK, so I sent the phone to Google’s repair centre in Poland. i bought the phone from Google directly…
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Volvo XC60 oil pump failed
I have a 4yr old Volvo XC60 and had a red warning light of low oil pressure and to stop safely. Did as such and AA came to check. Oil full so off to Volvo dealership. Have been told there are slivers of metal in the oil and the engine needs replacing at a cost of £15k! Out of warrenty. Engines not covered on car insurance.…
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UK - Fine Parking lot near Stansted Airport MET parking
Hi everyone, I couldn't decide which section was best for this question. Apologies if this is the wrong one. Basically, I had briefly parked in front of a star bucks at SouthGate. We didn't even leave the car as we were debating if going there or to another shopping mall. A month later I received a parking fine over 60…
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ASDA scam?
Hi, I'm wondering if anyone else had a weird call claiming to be from ASDA? I had a call which I answered because it seemed to be from a local landline number. The caller said they were from ASDA and said they'd noticed I hadn't shopped with them for a while and wondered why BUT then they said 'Ah I can see you shopped…
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Currys Click and Collect - charged even though no item picked up
Hi, I hope you can help. I ordered an item for click and click from Currys (MK store) using buy now pay later for 6 months (£199.99) on 18th June using their Flexpay with Currys/Creation. I did not pick up the item and the email reminder (23rd June) said that the item would be refunded if not picked up within 5 days. I…
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5 year warranty of kitchen tap -- but no receipt - advice?
Hi All, My father bought and fitted a kitchen tap for me in Feb 21 from Wickes. It has a 5 year warranty and has just developed a fault (constant dripping, squeaky hot tap) -- I don't have the receipt but we have found the transaction on his credit card. I emailed all this to Wickes and they said without the actual receipt…
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Return Items sent to wrong retailer, retailer has destroyed items without notice
Hi There, I recently returned items to two retailers but when I hadn't received the refunds I made enquiries. It turned out I had scanned the wrong QR code for the wrong parcel and the items went to the wrong place. The one retailer told me that the items had been destroyed. I've been researching this issue and it seems…
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New sofas - want to reject
We have recently bought a couple of new sofas. We visited the store a few times to try them out due to issues requiring a level of softness. On delivery, the first thing we noticed was the wrinkling on the seat cushions- a possible excess of material. Additionally, they were very firm and not as supportive under the knees…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Consumer rights
I bought an lp player from hmv in march 23. My daughter has used it 6 times or approx she's been collecting lp. Then now she's been playing it didn't work then we tried different plug sockets then after a few the back outlet started ti smoke. My friend who worked for fire brigade advised stop trying and destroy wire. We…
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Distance learning fees, help if possible advice
Hi. I'll try to brief. In march 2025 I started an entry level administration distance learning coarse, advertised as free. I completed, submitted and passed 2 units while looking for work as I was made redundant at the beginning of the month. On may 29th I started a new job abruptly and happily. I informed the coarse…
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Fast Track Reclaim
Hello, can anyone help me please? I have a really bizarre situation that I do not know how to tackle! I noticed my tax code was lower than expected and on investigation, found HMRC had me down for a healthcare benefit from my previous employer. I advised them that this was incorrect and a few weeks later I received a…
