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Overcharged at restaurant advise
Hi, Too cut a long story short, we had a meal at a local restaurant and the bill came to 300 pounds (apologies using a US keyboard unable to find the pound sign :) ), it was late on Sat night and we never checked the bill. On Sunday we checked and have been overcharged by approx 60 pounds. After many phone calls, they have…
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Would I have to offer a refund?
I am selling a brand new unopened (thus untested) router on ebay, if the buyer were to say it were faulty (assuming he tried it straight away), would I have to offer a refund? thanks
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Can this shyster company do this?
The shyster company in question is Nikon, 18 months ago my mother in law bought a Nikon camera for my wifes birthday, my wife took out a two year warranty and Nikon sent her confirmation of the two year warranty in writing. It has gone on the blink and Nikon now say they want £90 to repair it because the written warranty…
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Consumer Advice Needed
Hello. I purchased a pair of professional speakers from a reputable online music retailer a few weeks ago, during the second time of using them both speakers stopped working, i contacted the retailer who arranged to pick them up and look at them. 2 weeks later they advised me that they had blown (due to too much power) i…
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Consumer rights - no faith in the garage
A garage failed to diagnose the car problem and put my life and lives of other motorist at risk. Now the garage wants me to take the car back to them for inspection. I have no faith in the garage any more as they let me think I was driving a safe car. What rights do I have to get a refund and who should I contact to get…
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Returning Iphone 3GS under warranty
Looking for a little advice. I got an iPhone 3GS in January 2010 on a 24 month contract. I was told that the iPhone came with 12 months warranty as standard. The problem is that the phone keeps freezing when trying to make calls (three times a week) and I have to do a reboot of the phone to get it to start again. When I…
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Online Currency Order Cancelled
Hi, I bought some Bulgarian Lev at a really good rate today. The online provider took the money from my bank but later phoned up to say that they were cancelling the order as the rate used was an error. Where do I stand on this? I know that if a high street bureau de change advertises a rate they have to honour it. Thanks…
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T Mobile
Any help on this issue would be appreciated. I have copied and pasted below a draft of a letter I will be sending to T Mobile. Basically, my mobile broadband stick was stolen without my knowledge and used to make phone calls totalling £600 which I am now apparently liable for. The full detail is in the text below - any…
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Who on earth is my argument with?!
Hi. In brief, just returned from a 2wk s/c hol in Crete. Upon arrival, at 2am, we found our accomm complex closed down for the season. We booked on-line thru sunshine.co.uk (via travelsupermarket), who booked our flights thru Thomson and accomm thru LowCostBeds. When I phoned emerg tel no on accomm voucher (LowCostBeds) I…
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Dental Problem Crown Badly Fitted
Hi guys, Just wondering what to do for the best. I know this section is for consumer rights so I am hoping this is the right place for my problem. About two years ago I had my first ever crown fitted on a back molar tooth. Shortly afterwards, I was in a lot of pain and went back to the dentist. By this time my dentist had…
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Buyer Beware - Consumer websites breaking the law
DO NOT BUY FROM ALL-NEW-BATTERIES. COM I recently needed to purchase a new laptop battery and had a look round online to look for a good offer. After searching a number of websites I noticed alot of them were similar and decided to go for the cheapest option. I purchased a battery from all-new-batteries .com. However, the…
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Consumer rights over faulty Itunes card
My daughter bought a £15 Itunes voucher at Curry's as a present for her step daughter. It appears to be faulty and Curry's are insisting on the original receipt (lost). She has shown them her bank statement, and they won't accept it, what are her rights?:)
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Three Mobile Phones and strange bill
Hi, I do not know if anybody can help or not. I pay my son's Three Mobile phone bill and up until the last two months it is the same average. In June the bill doubled, I paid and thought nothing of it. Then this month the bill increased by five times the average amount. I looked at it and found a number that was being…
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Warranty on TV
Hi, i need help on a 4 year warranty which i bought along with my compulsory 1 year guarantee. I bought a digital TV on March of last year and took a 4 year warranty out at the same time. The TV broke 2 weeks ago in which my 1 year guarantee ran out but i was 4 months into the 4 year warranty so i was covered with the £200…
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Hutchinson 3g just got what they deserved
Hi folks, I am pleased to report a victory I scored against this organisation at the County Court yesterday. I am pleased to have used the information I gleaned from your comments here for my benefit. Now I have decided to join formally to say thanks. Thanks a bunch.
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Received goods that I didn't buy
About two weeks ago I received two really expensive Aveda products and a Marks & Spencer product through the post. Along with Special Delivery p&p, this little lot would cost around £75 :eek: As I didn't order them, I looked for a return address but there wasn't one. The jiffy bag they arrived in was re-used but I couldn't…
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Failed payment for TV
Hi, I ordered a TV on an internet site back in mid November and after receiving it I got a series of e-mails as below; 1 - an e-mail saying thank you for your order, there was a problem in processing it but now we have sorted it, do not worry we have not charged you twice 2 - then an e-mail saying sorry, your order was not…
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Congestion charge exemption fee charged twice!
I have recently been awarded a Blue Badge, and therefore qualify for Congestion Charge exemption. I sent off the relevent form, together with my bank details, so that Transport For London could activate the exemption. There is a one off charge of £10 for this service. On checking my bank statement, I found that they had…
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River Island Jeans Sticky Label Removed Skin
I recently bought a pair of jeans from River Island, removed the label inside that said 'Remove Before Wear' but the sticky residue remained on the jeans. I wasn't aware of this until, in a pub, I realised my jeans were stuck to my bum. I parted the denim from my person but the strength of the adhesive was such that it…
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Fallen doors
I recently moved into a flat and had a shower installed by the plumber who has done a lot of work for me 3 months on my shower doors fell off fault in the manufacturing I was told I have wrote to the manufacturers and have given them 14 days to reply and was assured by there customer service that it would be sorted but to…
