Consumer rights over faulty Itunes card

DSM2512

My daughter bought a £15 Itunes voucher at Curry's as a present for her step daughter. It appears to be faulty and Curry's are insisting on the original receipt (lost).
She has shown them her bank statement, and they won't accept it, what are her rights?:)

adam.mt

Was it a debit card payment for the one item? Such 'should be' sufficient proof of purpose.

Perhaps try again taking a copy of the SoGA with you. Failing that complain to head office.

dreamypuma

I really don't understand this providing bank / credit card statements business as "proof of purchase". So the OP can prove that £15 was spent in store on said date. How does this demonstrate that iTunes credit was purchased?

In a store like Curry's or Tesco they probably have traceability of exact transaction, however what about other smaller stores?

I also thought that responsibility to provide POP under SoGA was on the consumer. If so a store like Curry's surely have no obligation to check there own records for exact transaction details which correspond with a consumer's bank statement. (As much as this would by good customer service)

4743hudsonj

dreamypuma wrote: »

I really don't understand this providing bank / credit card statements business as "proof of purchase". So the OP can prove that £15 was spent in store on said date. How does this demonstrate that iTunes credit was purchased?

In a store like Curry's or Tesco they probably have traceability of exact transaction, however what about other smaller stores?

I also thought that responsibility to provide POP under SoGA was on the consumer. If so a store like Curry's surely have no obligation to check there own records for exact transaction details which correspond with a consumer's bank statement. (As much as this would by good customer service)

You think wrong?

SOGA says you merely provide proof of purchase, and a statement itemising the store time and amount IS sufficient proof under SOGA. So if they want a receipt then, it is their responsibility to trawl through their records or they will be breaking the law.

dreamypuma

4743hudsonj wrote: »

You think wrong?

SOGA says you merely provide proof of purchase, and a statement itemising the store time and amount IS sufficient proof under SOGA. So if they want a receipt then, it is their responsibility to trawl through their records or they will be breaking the law.

That's what bugs me. Proof of Purchase and a "statement itemising the store time and amount" are not the same in reality.

4743hudsonj

dreamypuma wrote: »

That's what bugs me. Proof of Purchase and a "statement itemising the store time and amount" are not the same in reality.

But it is.... it proves you purchased something of that value on that day from them, they can then do the rest.

At least for the purposes of the act its valid POP.

It would be rather silly if soga didnt stipulate this as receipts are not a legal entitlement in all shops (non VAT paying businesses). So a smaller shop can just refuse to give a receipt perfectly legally and refuse to abide SOGA ans no "valid" POP is present.

dreamypuma

4743hudsonj wrote: »

But it is.... it proves you purchased something of that value on that day from them, they can then do the rest.

At least for the purposes of the act its valid POP.

It would be rather silly if soga didnt stipulate this as receipts are not a legal entitlement in all shops (non VAT paying businesses). So a smaller shop can just refuse to give a receipt perfectly legally and refuse to abide SOGA ans no "valid" POP is present.

Valid point. I think I get it now. The consumer is only obliged to demonstrate that a transaction took place on a give date and time for a given value under SoGA.

The requirement to identify the actual item is the policy of the store, which can not supersede your statutory rights. Right?

If so I can understand why retailers like currys and comet get narked off.

4743hudsonj

dreamypuma wrote: »

Valid point. I think I get it now. The consumer is only obliged to demonstrate that a transaction took place on a give date and time for a given value under SoGA.

The requirement to identify the actual item is the policy of the store, which can not supersede your statutory rights. Right?

If so I can understand why retailers like currys and comet get narked off.

Yes.. seeing as businesses dont have to be VAT registered if their revenue is under 90k per annum(i think) it would either mean no SOGA protection or making receipts a legal requirement or of course just stipulating POP required.