Three Mobile Phones and strange bill

1ams

Hi, I do not know if anybody can help or not. I pay my son's Three Mobile phone bill and up until the last two months it is the same average. In June the bill doubled, I paid and thought nothing of it. Then this month the bill increased by five times the average amount. I looked at it and found a number that was being dialled about 60 times a day and 6 times a minute. I queried this with my son and he knew nothing of it and I also checked the log and it was full of incoming calls and a few outgoing calls. The person whose number it was had not received 60 calls a day from him and neither had her phone call register. It generates a lot of money for Three and I phoned to query it. They refuse to admit that there may be a fault and state that I have to pay the excessive amount as it is in the terms and conditions of the contract. I have asked them how a phone that is locked when not in use can call a number excessively? How the phone call register is not recording these calls? Could there be a fault with the phone. There answer is that it must be my son (even when he is asleep) and there is no other reason. I refuse to pay the bill until they can categorically prove that the phone is in full working order and that there is nothing untoward about the bill. They cannot do this and also have no inclination of doing this.

What are my legal rights. If it is a fault with the Phone, Three supplied it and it is under a year old. Can I cancel the contract owing to them sending me faulty goods and not repairing/replacing them? Can I cancel as they have violated the terms and conditions (although they assume I have). Do I believe my son and the answer is yes, I seldom see him ever dialling a phone and his call register confirms this. He is a popular person and has a lot of incoming calls.

Three refuse to help and I have sent the information to Otelo, to see if they can sort it all out. Has anybody any suggestions please or has it happened to anybody else?

Thanks

Mankysteve

1.have you tryed to ring the number your self to what/whom it is?
2. is the phone still ringing to when its switched off and battery removed?

4743hudsonj

could this not be one of those premium rate scams like on the real hustle?

maninthestreet

Is there any way of blocking calls to the number in question from your son's phone?

fluffnutter

If it's being dialled six times a minute then that's pretty much constantly (once every ten seconds). Has anyone actually spent a minute looking at the phone to see what it's doing? Is it dialling a number? If it's dialling one number six times a minute, how can your son manage to use it at all? Have you tried putting the sim in a different handset? What happens when the phone is switched off?

Charges only register if the number is connected. Merely dialling a number that's not answered won't cost anything. So who's connecting at the other end?

There are too many unanswered questions here. I think you need to try to answer some of the questions above - there are things you can investigate yourself. Then you need to get back to the service provider with some facts. They need to be investigating further too. As far as I can tell, there are numbers appearing on the bill that aren't on the out-going call log, nor on the in-coming call log for the phone whose number it is. That really needs looking into. Don't be fobbed off.