Would I have to offer a refund?

rtapeloadingerror

I am selling a brand new unopened (thus untested) router on ebay, if the buyer were to say it were faulty (assuming he tried it straight away), would I have to offer a refund?
thanks

pcombo

Why dont you test it then. Can do no harm ;p

Googlewhacker

if you are a business then possibly, if you are a private seller then probably not.

somethingcorporate

Googlewhacker wrote: »

if you are a business then possibly, if you are a private seller then probably not.

Could it not be returned as SNAD, assuming the seller sells it as new and working?

wealdroam

OP, ask on the ebay board for further thoughts. :beer:

adam.mt

rtapeloadingerror wrote: »

I am selling a brand new unopened (thus untested) router on ebay, if the buyer were to say it were faulty (assuming he tried it straight away), would I have to offer a refund?
thanks

If you're operating as a business then definitely yes. As a private seller then you'd be subject to ebay/PayPal granting a refund to the buyer if you refused to. Anyway, morally you should refund as long as it's within a reasonable time-frame (say 1-2 week(s) of delivery, beyond that I'd consider it fair enough to refer them to the manufacturer).

If you want to avoid the prospect/risk of having to refund it then state clearly in the advert that the product is untested and you won't refund if faulty (and don't hide such in small print).

Just consider the buyer's viewpoint and how you'd feel if you bought an apparently 'new' item to find it doesn't work. Simple.

Googlewhacker

somethingcorporate wrote: »

Could it not be returned as SNAD, assuming the seller sells it as new and working?

Yes it could, I meant legally you wouldn't have to but via ebay they could force you to.

cyberbob

rtapeloadingerror wrote: »

I am selling a brand new unopened (thus untested) router on ebay, if the buyer were to say it were faulty (assuming he tried it straight away), would I have to offer a refund?
thanks

Why would you think the buyer wouldn't get a refund on return if it was faulty? If you refused to refund Paypal would force you.