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Consumer rights

Archives for March 2010

Ruined Dress
Hi, Not sure if this is in the right place but here goes. My daughter took her £200 designer dress to be dry cleaned. It had some fresh orange & a butter mark on it. It came back the 1st time & still had the butter marks so they sent it off to another one of their places where they said they had different chemicals!…
Fair usage?
Hi there, I wonder if anyone can guide me. I have a Nintendo Wii and have had from new since June 2007. For the past 5 month's it has been playing up, as in when I go to play a game an error message will pop up saying "cannot read isc please eject and re-start your Wii" or I may be playing a game and suddenly it will say…
Tesco Diets website - non-refundable?
I signed up to the tesco diets website, paid £29.90 and spent a bit of time trying to work out the diets they stated and how I could best use them. I used the site for an hour, found it too time consuming and so asked for refund and cancel membership. They've refused on the 3 times I have emailed them, stating they are not…
Parking Eye problem
Post removed
Money claim over 6 months old
I have today received a statement billiing me for a visit to the vets on 29/09/09. Although I have been to the veterinary surgery since this time, they did not advise me that I owed any money, nor have I received an invoice or statement until today - 6 months and 2 days after the event. Am I still liable to pay this sum?
Fraud by debit card, will the bank reimburse me?
Hello, My situation is this, last Thursday my debit card was stolen, I became aware of this around 12 hours later and contacted the bank to report it stolen and cancel the debit card. The card had been used after I cancelled the card but I am not worried about this as I will be reimbursed by the bank for any fraudulent use…
Homebase gift vouchers
I have £50 worth of Homebase gift vouchers that my children were given as gifts to decorate their bedrooms. I went to Homebase today to be told that because they are "spend and save" vouchers they are no longer valid. They have no expiry date and it says Homebase stores ltd on the back. Surely they have a obligation to…
Beware of On the Beach Holidays, flight extras prices!!
Please take this as a warning against booking flights through OnTheBeach.com. I recently booked flights (Jet2.com one way and flythomascook.com return) and accommodation and feel I have been totally ripped off. OnTheBeach tell you during the booking process that the airlines charge for baggage and that you'll be given the…
Stuck with Fake item. where next??
Hi, I have bought a microphone from a site using paypal. I have had help from trading standards, the genuine company, 'SHURE' and their brand portection agency. We tracked down to whom the domain was registered etc and, to cut a long story short the company/website SOUNDSGREATUK.COM is chinese, it doesn't seem as if anyone…
Too late for a refund?
Hello. This is my first post, I'm hoping somebody can advise me ... I went to Halfords last summer and bought a cycle carrier. Before buying it, I asked for the advice of a sales person who came out and looked at my car and recommended a carrier which I purchased. Unfortunately, what with the weather and everything I never…
Faulty TV from Amazon.co.uk
I purchased a Polaroid TV from Amazon about one and a half years ago. I was happy with this product untill recently when it ceased to work (will not come off standby mode). I contacted Amazon by phone and was told that I will have to contact the manufacturer for a repair or replacement as the TV is over a year old.…
7 day cooling off period?
i booked some tickets yesterday on the trainline but i found out today that i no longer need them the T+Cs say the tickets are non refundable etc etc but to my understanding the distance selling regulations require that the purchase of any goods or services via the internet automatically entitles me to a refund within 7…
Daylight Robbery - Scan Computers
To save me rewriting my post from another forum, I will copy and paste it here. In a nutshell, I made a purchase from Scan, was seething at the insurance they had dumped on me, made my views known on their support forum. Surprise, surprise, on of their retail managers has deleted the rest of my post and lock the thread.…
Catalogue keep sending 'Notice of Default'
Hi I am in dispute with a well known catalogue, over charges added to my account. I have emailed, sent letters to H/O etc, but they are insisting all charges stand. Now they keep sending me 'Notice of Default Sums under the Consumer Credit Act 1974' What do they mean?
PS3 , Removal of other os . Mis- sold
Hi Mse 's First time on this board , so here it goes . I bought a "phat" ps3 just before xmas , and it states clearly that i can run another operating system on the machine . But due to some geezer hacking the system they are now removing the option , via update . Can they do this ? where does the law stand on this ?…
Help!! Problems with product price fromVery.co.uk
Hi, I don't know if anyone can help, but i just want to know where i stand and what i can do about a bed i ordered from Very.co.uk. Basically it was a mid-sleeper cabin bed type thing and this was what was stated in the description - the bed and optional additional mattress. It was advertised as £55 and we thought it was…
Talk Talk Took My Money. Help Needed Please.
Hi All. I was a Tiscali customer for the past 3 years until recently when talk talk took over. I got a letter from talk talk in dec/jan stating prices would be going up for my phone/broadband/line package. I phoned up to cancel. I was told that I had taken out a new contract in december for exactly the same amount I was…
IKEA Sofa broken - what are my rights?
Hi I bought an IKEA sofa bed frame (and mattress) in September and one of the wooden slats has broken in two, making the sofa unusable. The damage appears to have been caused by me doing little else but sitting on the it (??!!) and this is annoying as I haven't had the sofa that long and expected better quality. I would be…
Credit report problem - help please
Hopefully somebody may be able to help point me in the right direction with regards to my credit report and incorrect information on it. the first problem i have is that: I have 1 credit card with LloydsTSB, that had its limit increased from £5k to £6.5k, and it has a balance on that card of £5.8k. The problem is that my…
voucher refusal
hi guys anyone help..?..i called a local pub/restaurant today to book a table and was told that it had changed hands and the voucher i recieved as a christmas present was no longer valid under the new management.the obnoxious person i spoke to said all he could do was give me the old managers name and adress.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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