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Easy jet
Hi all I need some advice...last sat i tried to book a holiday with easy jet and after three failed attempts, i decided to book with another operator.Yesterday i checked my credit card account and emails and realised that they had charged my account. I have called the credit card company and i have to call back tomorrow. I…
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Tesco Exchange
Hi, I have an item that i need to return to tesco but i dont have the receipt. I know that i will be able to exchange it but i was just wondering if when you make an exchange you can get cigarettes? There is nothing i really need from tesco at the moment as i have just done my shopping so the only thing i really would need…
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Broken fridge/freezer
Hi everyone - I need your help and advice please. Got up last tuesday to find fridge not working in frost free fridge/freezer and light inside fridge constantly flashing and everything extremely warm. Product is only 16 months old but decided not to call out Hotpoint as charge just for looking is £100!!! Find in local…
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Web design theft court help
Hi, This is an unusual topic, but in 2006 I purchased a web design which I never used, I have had it since, but it has not been online because I never got around to it. Any way I was trying to sell the web design, which is unique and cost me a few hundred pounds a few years ago, someone pointed out on the forum it was…
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Charges for Parking on Private Property
As someone who has the misfortune of living in close proximity to a Railway Station and Town Centre., our Private Estate employs a company to issue tickets to those who think that they can park in our Car Parks without permission. As owners/tenants/occuppiers of these properties we pay a lot of money for the upkeep of our…
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small claims court - lower limits
I recently closed my Amex credit card account - there was a £5.20 credit balance. I couldn't spend it as I forgot the pin number! I have written to Amex numerous times asking them to return the credit but get no response. Can I make a claim and can I also claim back postage and cost of phone calls ( 8 letters @32p) and 3…
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Some Consumer Information
There is an interesting article here about three widely-held misconceptions regarding consumer law, and what to expect when things go wrong.
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Sofa issue
Hi I have been trying to get refund for a sofa delivered on 4th June from a known store. When it was delivered I pointed out faults to the driver who took photographs on his mobile. I telephoned my local store explaining the problem and they told me to contact their Customer Services (an 0844 number which I found later was…
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GHD straighteners
Hello everyone Please could somebody help me with a problem. My fiancee had a pair of GHD straighteners bought for her by her son Nov 07 and they are faulty they have a 24month warrenty but she cant find receipt has tried shop where goods were purchased but apparentely their records dont go back that far, and ghd are…
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Can I exchange a bag
Hi In May I purchased a Gola bag from Schuh for my daughter for her to use as a school bag. The bag has split below the stitching, not on the stitching, very near to the strap. I have no receipt, am I legally entitled to an exchange? The overall condition of the bag is fair, taking into account it is a bit grubby from…
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Legalities of deliveries
Legally speaking, are there certain times when deliveries of free papers and leaflets are allowed?
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currys faulty ipod return
I bought an ipod touch in december from currys which has packed in , question is have currys got to take it back or does it have to go to apple? if it is currys what are my options? bearing in mind it is 7 months since I bought it ? ie refund or do I have to accept a repair?
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Faulty Van-What Next?
Hi, I own a van that I bought from new from a dealer 2 1/2 years ago. I have had an intermittent fault with it pretty much from the start. I took the vehicle back to the dealers many times (80 days plus) and they have just not being able to solve the problem. They admit there is a fault, and to be fair have tried many…
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Taking a new game back to argos.
Hi, For my birthday i was given a £10 gift card, i never use argos as they charge to much usually but i decided today that i would buy a game for my brother, the total was £17 so i used the £10 from the gift car and paid the rest with cash. I later found out he has already got that game and ive brought him another game…
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Bank Have Lost Cheque
My cousin went into the bank to pay a cheque in. She handed the cheque over to the cashier who did what she had to do with it. She then gave my cousin a receipt for paying in the cheque. A couple of days passed and she checked her account only to find the cheque hadnt cleared so she got in touch with the bank. The bank…
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Argos Playstation 3 Rip Off £££
Hi Im new here and not sure what help or advice i can get, I bought my son a ps3 from Argos on Sunday for £325.00 + about £60.00 of extra games. A few days later they reduce the current model to £245.00 and will be selling a newer model 1st of Sept for £250! The branch manager did not bother to call me back and one of the…
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Eletric Shock
Hi, I just bought a camcorder and when unplugging the charger it gives me a painfull eletric shock it pretty hard not to touch the plug pins if I do avoid it the charge is still there until I touch something like the wall and it discharges. Is this something like unfit for sale or is it ok for the manufacter to send out…
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Help! - Oven door shattered into pieces!!
I bought a Zanussi Fan oven from Sainsbury's on line in April 05. Yesterday the oven door just after use shattered into a 1,000 pieces! I had not banged it - it just happen. As it was made of glass it went everywhere - up to 6 foot away. Do I go back to Sainsbury's? I did not take out an extended warranty but this must be…
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Small Claims - Exchanging Statements Simultaneously
Anyone got any ideas how this can actually be done? I am due to exchange witness statements next week with a defendant who is not local so am wondering how this is done. The post is no good as they could hold onto theirs and send once they have had a good look through mine! Any ideas would be appreciated.
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Broke an item while shopping
Just wondering what are the rules regarding. Say I broke a china while shopping and the owner of the shop noticed it after I left the shop. There is no CCTV evidence. The shop owner knows my credit card details from an item I purchased from there. Is it leagal to charge my CC for the item after I left the shop without my…
