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B.T Grid on Property
(Hello, I apologise in advance because I wasn't entirely sure where this should go on the forum.) My Mother moved house around two years ago and on the drive is a BT grid underneath which I would imagine are some broadband/fibre cables. Recently, she had a BT and Openreach engineer visit due to slow broadband speed,…
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Internet Devices??? Not broadband.
Hello everyone, Due to my current circumstances, not living in my own place, I do not have broadband/ WiFi. I need to be able to access Internet on the computer. I cannot tether it via my mobile as my mobile company have told me that they do not allow this. Can somebody please recommend any good devices where I can connect…
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John Lewis Broadband
I am beginning to regret the switch to JL (aka Plusnet) from Plusnet.Initially all was going well. The phone switched over on time and then the problems started.The broadband move never occurred until I chased it. Apparently the order had been cancelled, which was new to me. The broadband came online 11 days late.Now they…
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Lied to by virgin media
December 2019 call Virgin Media and told them I want to leave as I was out of contract and wasn't happy with their service I had sky line-up to move my service to them Virgin Media customer services said they would sort me out a new package if I was going to stay that package was £32.50 included boosting my internet speed…
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Moving home - can I terminate Sky contract for free if it doesn't cover new address?
I am currently on Sky's Superfast Contract which is 18 months long. I am moving next month and I'd ideally like to switch to Virgin Media as with 3 adults all working full time from home with lots of video calling I will want reliable speedy internet, however I am loathe to pay for 9+ months of my Sky contract as a…
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New BT Mail replacing BT Yahoo!
A few weeks ago BT moved one of my email addresses over onto the new BT Mail service from the BT Yahoo! platform. I genuinely feel as if I have been thrown back to the 1990's and the Netscape era. It is absolutely appalling and BT do not care! I have been in contact with BT with regards this, as I can not use there mobile…
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BT issue
I have noticed that after many many months of paying £79 a month to BT that I called them and asked why. As BT fibre 1 was only £26 . They advised as on older customer they just hike up the price to double as the contract ends. They only started telling people about this in Feb this year. I have paid hundreds of pounds…
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Sky broadband cancelled my broadband without my knowledge. Please help 😡
Hello everyone! I'm hoping I can get some advice and/or guidance, as I'm in disbelief about this. I woke up this morning to discover I had no wifi signal, did all the usual checks etc and still nothing. So I telephoned Sky (my current provider), and to my utter disbelief, I was told my broadband had been cancelled! Now - I…
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Moving Home - continuous service
Hi all, I am in the process of moving out of rented to my own home
but due to Covid-19 I have been working from home. I plan to move in one day as
it is less than a mile away but as I need to work I was wondering how smooth is
the process as I need, much as possible, continuous internet (i.e. when one gets
switched off I…
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Broadband help
Hi folks, I need a bit of help. I get really slow broadband speeds from BT although I pay for one of the Halo packages. After a few calls to them it seems to be the distance from the serving cabinet that is the issue and there's nothing can be done and there's no FTTP planned any time soon. A friend told me that every ISP…
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BT Broadband nightmare
Hi, Hoping I might get a bit of advice from you all, as I'm having a nightmare with BT at the moment. I switched from Virgin to BT in December 2019 and immediately had problems with the broadband, which, to their credit, was resolved promptly. Then, approximately every few weeks since end April 2020, I've had intermittent…
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BT raising call package by £4.50 a month
Just received this email from BT an extra £4.50 a month just pure greed but means i will now be able to move away free of charge. We’re moving you to a new, bigger calling plan Hello, We know that it’s more important than ever to stay connected. You shouldn’t feel limited when you’re keeping in touch with friends and…
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Advice/help please - home move to Virgin
Hi I’m looking to complete/exchange on new house on 24 July so
started to look at arranging broadband. I’ve found out that the house we’re
moving to is currently on Virgin Media so I’m assuming that we will need a
phone line installing. So either * choose a broadband provider based on the deals
and contact them to see if…
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MSE/Virgin - is this a scam?
Hiya, long-time lurker - created an account just to post this. We've just had our first post-lockdown cold caller (with face shield). I was caught totally off-guard as was expecting it to be a parcel delivery that should have arrived today, so I let him into our block of flats. He was asking about broadband providers and…
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Broadband phone number not transferable ?
When I transferred to NOW 14 months ago they refused to allow me to bring my landline number with me and insisted on issuing a replacement. The saving was good so I absorbed the £60 cost of re-printing my business stationary. However now it is time to change again and I cannot find another cost effective provider who does…
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Virgin price increase, what are my options?
I had a deal with Virgin for my phone and internet and it has just ended after 18 months, my bill for phone and internet has been increased to £49 per month for 100mbs internet and landline. I have a BT line into the house but there is no socket connected to it, it has been wallpapered over, the wires are behind the…
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Broadband, mobile networks, international calls.
I am in desperate need for help/advice/suggestions. I will outline the problem as clearly as possible. My elderly parents have a package which includes broadband, two mobile and-both are unlimited minutes and landline. I think they also had a few extras like friends and family and other things that I managed to persuade…
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unable to cancel sky contract
Can someone please help or give me any ideas. My ex partner had set up sky tv and broadband in his name. When he left me nov 2019 there were some payment arrears on the account when he stopped direct debit., When i contacted sky they wouldnt discuss the account as not the account holder with me until i paid the arrears and…
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BT fun and games, I don't think.
This is take from my email of complaint; On 23/3/20 a pole, with fibre, was erected not 4 foot from my back door. I was told it would take "about a fortnight" for it to be"activated".It took over two months. I accept that this was due to the covid pandemic.I placed an order for fibre to the premises on 4/6/20.I…
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BT 'FTTP is now in your area' leaflet
Got one of these posted through letterbox last week saying 'FTTP is available in your area'. Went online to check their site. 'FTTP is not available in your area'.Well played BT.