BT issue

chrispage74

I have noticed that after many many months of paying £79 a month to BT that I called them and asked why. As BT fibre 1 was only £26 .  They advised as on older customer they just hike up the price to double as the contract ends. They only started telling people about this in Feb this year. I have paid hundreds of pounds more.  Has anyone come across this. They say I can't be refunded.  Very annoying . Chris

[Deleted User]

Yes, everyone has come across that.

Neil_Jones

chrispage74 said:

I have noticed that after many many months of paying £79 a month to BT that I called them and asked why. As BT fibre 1 was only £26 .  They advised as on older customer they just hike up the price to double as the contract ends. They only started telling people about this in Feb this year. I have paid hundreds of pounds more.  Has anyone come across this. They say I can't be refunded.  Very annoying . Chris

Not BT's responsibility to check you're on the right tariff for you.  That's for you to know.  Should have noticed sooner.  This is the result of apathy.

JJ_Egan

Contract ends with an ISP price rises known fact and pointed out on sales .

Just looked at one for myself cost £44pm  18 months then £88 pm .

chrispage74

Just so frustrating. I shall be more careful in the future.

Neil_Jones

chrispage74 said:

Just so frustrating. I shall be more careful in the future.

This is how we learn.  Remember to check for new customer offers from other providers when your contract is ending and play everybody off each other.  The savings can be huge, if you learn how to use the system.

matelodave

There is no advantage in being loyal or lazy, it just costs you lots of money

Its the same with gas, leccy, mobile phones, Sky, insurance etc.  If you  become complacent and dont stay on the ball then you get rolled over. 

dcb2019

Unfortunately that's just how it is but agree it's frustrating. It's definitely recommended to shop around after the deal has finished.