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Virgin. Can someone please clarify?
My 12 month Virgin Media package was due to expire 04/08. I called to cancel on 06/07. I was expecting them to say it's fine to finish on the original end date but the person I spoke to said it would end 06/08 as I need to provide 30 days notice. Is this correct? The only thing I can see in the terms is giving 30 days when…
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New internet compatible connection point installation - leadtime?
I've bought a house in a residential area listed as having 'ultra fast broadband' speeds. Unfortunately the current phone line's old and will not support broadband so a compatible connection will need installing by BT. Short of inquiring with BT I was wondering if anyone had had their old telephone connection upgraded…
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Broadband advice wanted
I am completely fed up with Talk Talk. (Who isn't?) But i'm uncertain how broadband really works, so would appreciate some guidance.If I switch, do i have to go without internet access for a time? If so how long?On their basic package we're getting 5.2 mbps down and less than 1 up. I'm not an expert on speeds at all but to…
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Mobile Broadband
I currently am using three mobile broadband with the Huawei B535 modem supplied - could I use any other unlocked mobile modem by transferring my SIM card?
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Old broadband provider still charged after switchover
I recently sww
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Trying to do the Shell Fibre offer blagged by MSE - getting an error message
Trying to do the Shell Fibre offer blagged by MSE (ends midnight tonight - 65mb speeds - £125 cashback) - getting an error message "Your local telephone exchange does not have sufficient capacity to accept new broadband orders right now, please try again in a few hours." I am currently at my sons house. Is this what's…
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Overcharging
Hi all I signed up for Vodafone Broadband which is excellent but I was supposed to have the first three months free. They have charged me from day one and I have contacted them every month but I’m still getting billed ! Please can anyone help?
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Saving money on BT email address
A few years ago I switched my internet supplier to Gigaclear. I gave up my BT phoneline and use Vonage for the phone. At the time, to keep by BT internet address BT charged me £5/month, now £7.50. Recently, after a scam email about my BT charges, I checked my BT account details and found that they now allow you to keep…
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Due to cabinet being 100% utilised I'm locked in to my current broadband supplier
I'm currently with EE on Fibre Plus and looking to transfer to a different supplier, however I can't change to another Fibre product as every search shows it not available at my property, despite actually being at my property and having been through BT & Sky previously I am unable to swap to any other provider on fibre,…
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NOW TV Packages
I am currently with Virgin Media . My contract runs out shortly and I have had so much trouble with Virgin and I am looking to switch to another provider. NOW TV appeared to be offering much cheaper packages for Broadband,TV and phone free anytime( phone anytime is absolutely essential to me). Do you need to have a smart…
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shell energy
I was considering changing from Nowtv broadband to Shell Energy. I am not moving home but Shell would not allow me to keep my existing telephone number and wanted to issue a new one. As this deal with Shell was found on the MSE website, has anyone else had the same problem?
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NOW tv package problem
I signed up for a NOWTV package from this site. It included 14 extra tv channels on a 12 month contract. The broadband connected no problem. I could not get the tv package. After several hours on the phone and countless chat operators (none of whom knew anything about the tv add-on) I got a manager who wanted to know where…
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Does Virgin Media own the cable coming to my house?
I've been with Virgin a LONG time, easily 10 years+ and they have now written to notify me of a >80% price hike, from £37 a month to £67 a month. I've just started researching options and somewhere on this site it says that if you're moving away from cable you'll need a new BT Openreach installation which could take a long…
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Phone, tv and broadband
Please bear with me - particularly fluffy today! I have been with VM for years, now and again renegotiating deals. I now pay £42.90 for a tv package that they tell me no longer exists (but it's the most basic), m100 fibre broadband and talk more evening and weekends. I phoned retentions to renegotiate - they offered an…
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Switching from Virgin to Plusnet - an installation question!
We are currently with Virgin, but switching to Plusnet, who are sending an engineer out in a few weeks time to make this happen. Currently we have phone, TV and broadband via Virgin, variously wired into three different rooms, via external cables attached very badly to the outside of the house! The wiring for these three…
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Switching from BT...will my BT TV box still work?
My BT contract is about to end so I'm looking around. We don't really need the BT TV services as we are quite happy with the standard channels. BT supplied a TV box which is a YouView box & I understand this is now mine as the contract is at an end. Can I use the BT box to receive FreeView channels if I switch to another…
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MSE Virgin Media link £100 Automatic Credit ends 2/7/20. Is it working? Yes - check email.
For anyone else - Just signed up to the 'Ends Thursday (02 July 2020)' VM deal - £100 automatic credit only via the MSE link and completed the order, but no sign of the automatic £100 reading online. Pretty confusing. You only get conformation of this in the email sent as the last item on 'Your order' Total Payments…
